Ratings based on 150 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Roma

Buon albergo al centro direzionale

Posted Jan 5, 2015
Buona struttura e personale. L'unica carenza è il collegamento con il centro. L'hotel mette a disposizione una navetta gratuita di 8 posti che è però praticamente inutilizzabile perché sempre piena.
Comment from Hotel Management
Jan 14, 2015 by Direttore, Hotel Management
Gentile Gianluca La ringrazio per la recensione positiva che ha scelto di pubblicare e per aver apprezzato sia la nostra struttura che l’attitudine del nostro personale. Per quanto riguarda la navetta, cerchiamo di fare il possibile per andare incontro alle necessità di tutti e siamo orgogliosi di essere l’unico hotel in zona ad offrire il servizio gratuitamente, ma purtroppo non ci è possibile soddisfare tutte le richieste. Grazie ancora per il tempo che ci ha dedicato nel condividere il Suo feedback. Cordiali saluti. Alessandro Geminiani, Direttore
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in Naples

Posted Nov 10, 2014
Pros: The Staff
Location: More just stayed there to leave for the airport in the morning
Naples itself wasn't a great experience but this hotel and especially its staff were wonderful. They did all they could to insure we had a good stay and we were leaving for the airport at 4am (before their airport shuttle) and they even picked up the taxi for us. Wonderful night and greatly appreciate their hospitality.
Comment from Hotel Management
Nov 21, 2014 by Direttore, Hotel Management
Dear Guest Thank you very much for your beautiful review. We really appreciated it. I was very happy to learn that the overall impression about the hotel was very good; we were pleased to know that you appreciated the services provided in our hotel and I am also glad to read your positive feedback about our kind staff. Thank you once again for taking the time to share your experience and I sincerely hope to see you soon again in Naples. Kind regards. Alessandro Geminiani, General Manager
4 out of 5
Recommended
for Families
by A verified traveler

OTTIMO

Posted Nov 4, 2014 on Hotels.com
CAMERA OSPITALE CON LETTI UN PO' RIDOTTI NON SEGNALATI SUL SITO COME NON SEGNALATA SEMPRE SUL SITO LA TAX DI SOGGIORNO CHE AVEVO INTESO PAGATA ...
3 out of 5
Recommended
for Couples
by BRADfrom SF

Not really an Airport Hotel

Posted Oct 31, 2014 on Hotels.com
We chose this hotel because of its proximity to the Naples airport since we had a very early morning flight. This strategy didn't work out as well as we had hoped. The hotel was not as close to the airport as the map seemed to show. The shuttle service is *very* limited: in the evening when we arrived, it ran every 90 minutes or so, and in the morning it started too late for us to use. The taxi ride is a fixed price, €25 in 10/14, much more than a similar airport hotel in most US cities. There were no restaurants other than in the hotel or a small pizzeria next door. Having said that, the hotel itself was just fine for a short nights sleep, and the staff was very helpful.
Comment from Hotel Management
Jan 10, 2015 by GM, Hotel Management
Dear BRAD Thank you for the time spent in writing your review. About our location I have to underline that in our website you can read: “The Capodichino International Airport is 1.86 MI / 3.0 KM NORTH to Hotel “ ; and about our airport shuttle service is also suggested to ask the hotel reception for the timetable: anyway we are sorry for the misunderstanding. I hope anyway to see you again in our hotel. Kind regards. Alessandro Geminiani, General Manager
1 out of 5
Recommended
for Couples
by Duanefrom Plymouth

Would not stay here again

Posted Oct 22, 2014 on Hotels.com
Picked this hotel because they say that they have a hotel shuttle and I would be able to avoid the cab expense for an early flight in the morning. But I guess people at the Holiday Inn don't think that there are flights before 9am because that is when the first shuttle leaves. The staff was pretty arrogant about it and said that it is stated on their website (which it isn't). Also the computers in the "business center" didn't work, they Internet connection continually dropped and I was unable to get my boarding passes printed. I figured that this being a Holiday Inn near the airport it would cater to business travelers but sadly it doesn't.
Comment from Hotel Management
Jan 3, 2015 by GM, Hotel Management
Dear Duane We are sorry to hear all these negative comments. Allow me to say that the hotel offers a complimentary shuttle service which runs 8 times a day to the airport between 9am and 10pm. I would also like to point out that the Holiday Inn is the only hotel in Naples to offer a free shuttle. For different schedule times we are able to arrange private transfer services. I’m so sorry for the aptitude of the staff and for the problems you mentioned for the internet connection. I can assure that your report has been shared with the my team. We hope to have an opportunity to welcome you back and see the improvements that have been made. Thank you again for the review. Alessandro Geminiani, General Manager.
4 out of 5
Recommended
for Couples
by Daniela Cristinafrom Sao Paulo - Brazil

Hotel near the airport

Posted Oct 21, 2014 on Hotels.com
Hotel is near the airport. Good service. Comfortable room. Cleaning.
Comment from Hotel Management
Jan 10, 2015 by GM, Hotel Management
Dear Daniela Cristina Thank you very much for your beautiful review. We really appreciated it. I was very happy to learn that the overall impression about the hotel was very good; we were pleased to know that you appreciated our good service and our clean and comfortable rooms Thank you once again for taking the time to share your experience and I sincerely hope to see you soon again in Naples. Kind regards. Alessandro Geminiani, General Manager
3 out of 5
Recommended
for Families
by Ellifrom Lappers

No airport shuttle on Sundays :(

Posted Oct 21, 2014 on Hotels.com
I booked the hotel for one night as it was supposed to be near the airport and have an airport shuttle. Unfortunately I was informed at check-in that shuttle is not operating on SUndays. Okay, I probably should have checked their homepage, but I was still unhappy. Also the early morning taxi cost 28 E which was a robbery.
Comment from Hotel Management
Jan 10, 2015 by GM, Hotel Management
Dear Elli I'm sorry that your comments about our property relates only to information that you have not got to check before you arrive and it was so vexed to give a positive comment at all our property. Best regards Alessandro Geminiani, General Manager
4 out of 5
Recommended
for Families
by Henrikfrom Broenderslev

Overnatter gerne igen!

Posted Oct 21, 2014 on Hotels.com
Vi bookede hotelværelset for en enkelt nat ifm. hjemrejse fra regionen og var rigtig godt tilfredse! Pænt og rent i alle hotellets områder - flot og lige så rent værelse, bad og toilet. God service fra både reception og maintenance (vi fik lynhurtigt ekstra håndklæder og kaffe til værelset). Ventetid kan forekomme ved elevatorerne (selv om der er fire tilgængelige). Flot restaurant med nærværende og meget imødekommende værtinde og meget veltilberedt mad. Vores børn spiste gratis (fra børne menuen), forudsat at vi forældre også bestilte et måltid hver. Den eneste grund til ikke at give hotellet 5 stjerner er omgivelserne, der hverken var rene eller pæne.
Comment from Hotel Management
Jan 10, 2015 by GM, Hotel Management
Kære Henrik Og 'med stor fornøjelse, at jeg læser dine positive kommentarer om vores hotel og det takker jeg dig. Jeg er virkelig glad for, at både værelser og restauranten har været ham til Behag, samt de tjenester, der tilbydes og venlighed af vores medarbejdere. Jeg ser frem til at byde dig velkommen igen på vores Holiday Inn Naples i løbet af din næste tur til Napoli. Venlig hilsen. Alessandro Geminiani, direktør.
5 out of 5
Recommended
for Families
by domenicofrom bari

ottimo

Posted Oct 15, 2014 on Hotels.com
ottima struttura, personale molto gentile. ottimo il ristorante all'interno con menu' molto vario e di ottima qualita'. i bambini non pagano i pasti "ottimo"!
Comment from Hotel Management
Jan 3, 2015 by GM, Hotel Management
Gentile domenico E’ con immenso piacere che leggo i Suoi commenti positivi riguardanti la nostra struttura e di questo La ringrazio. Sono davvero felice che la nostra struttura e il nostro ristorante siano stati di Suo gradimento, così come la cordialità del nostro personale. Spero vivamente di poterLa accogliere ancora una volta presso il nostro Holiday Inn Naples in occasione di un Suo futuro viaggio a Napoli. Cordiali saluti. Alessandro Geminiani, Direttore.
4 out of 5
Recommended
by A verified traveler

Helt OK

Posted Oct 8, 2014 on Hotels.com
Modernt, praktiskt och bra.
Comment from Hotel Management
Jan 3, 2015 by GM, Hotel Management
Kära resenären Tack för att du tog dig tid och möda för att dela din feedback på din senaste vistelse på Holiday Inn Naples Jag var mycket glad att höra att det allmänna intrycket om hotellet var bra. Vi uppskattade verkligen! Jag hoppas verkligen att vi ses snart igen i Neapel. Med vänlig hälsning. Alessandro Geminiani, General Manager