Ratings based on 108 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
92% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from CH-5000 Aarau

Lohnendes Ziel, eher für Reisegewandte

Posted Jun 17, 2015
Pros: Die Lage und das Personal
Cons: Eine Tafel, die in der Galleria Umberto auf das Hotel hinweist
Location: An bester Lage und in Nähe der Piazza Municipio, wo der Citytour Bus hält
Das Hotel befindet sich im Inneren der schönen Galleria Umberto. Das Hotel ist nicht ganz leicht zu finden, aber die netten Napolitaner geben gerne Auskunft. Schon steht man vor dem Aufzug zum Hotel im 4. Stock, dabei sollte man wissen, dass der Aufzug während der Woche 10 Cents kostet, der Automat befindet sich im Aufzug. Im Hotel werden die Gäste sehr freundlich empfangen, die Zimmer, Junior Suite, sind ausgesprochen nett, das Badezimmer ist einwandfrei mit Blick auf die Galleria Umberto. Das Frühstück ist i.O., aber nicht für höchste Ansprüche, wer rauchen will kann sich auf die Aussenterasse setzen. Ich würde dieses wieder wählen, die meisten Höhepunkte Neapels sind zu Fuss erreichbar. Taxis finden sich 50 m vom Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

lovely staff -breakfast dull -room very dark

Posted Mar 31, 2015
Pros: It was quirky
Cons: Lighter drapes and not so many pictures
Location: best location ever in a beautiful gallery full of light over the road from the opera --next to santa lucia--easy to get to capri--all we wanted
It was good check in very helpful staff made us feel very welcome
5 out of 5
Recommended
for Personal Event
by Gabriela from Lassnitzhöhe

Ein gelungener Aufenthalt

Posted Mar 5, 2015 on Hotels
Sehr schönes Hotel, sehr freundliche Rezeption
4 out of 5
Recommended
for Business Travelers
by roberta from venezia

buono

Posted Feb 11, 2015 on Hotels
tutto bene, hotel ottimo e in zona centrale anche se questa volta il servizio è stato pessimo perchè hanno perso la prenotazione e per un ora ho dovuto insistere che esisteva fin che l'hanno trovata.
5 out of 5
Recommended
for Business Travelers
by roberta from venezia

ottimo hotel

Posted Jan 16, 2015 on Hotels
ottima posizione, albergo pulito, camere confortevoli.
5 out of 5
Recommended
for Everyone
by A verified traveler from milano

Comodo per visitare la città

Posted Dec 5, 2014
Bellissimo hotel anche per visita week end alla città
4 out of 5
Recommended
for Business Travelers
by Andrea from Venezia

ottima location, struttura da sistemare

Posted Dec 1, 2014 on Hotels
Location ottima, personale cordiale e servizievole, ma la struttura avrebbe bisogno di più manutenzione...
4 out of 5
Recommended
for Everyone
by A verified traveler from Bologna

per camminare e godersi Napoli

Posted Nov 24, 2014
Pros: Pulito, elegante e bravi ragazzi alla recption
Location: posizione eccellente per girare a piedi e i servizi ci sono tutti per muoversi senza usare l'auto
Abbiamo soggiornato in 4 adulti per conoscere finalmente Napoli avevamo pochi giorni a disposizione pertanto la locazione dell'hotel è strategica ! Il personale formato da giovani di grande disponibilità e cortesia che ci hanno aiutato a destreggiarci per la città. Carinissimi Lo consiglio vivamente sopratutto ad adulti con tanta voglia di camminare a piedi.
1 out of 5
Recommended
for Couples
by Bruno from Canada

Second building disappointing

Posted Nov 8, 2014 on Hotels
This was my second stay at the Art Resort hotel. The first stay was in the main building which was very good. This time it was in the second building in August 2014. Service was terrible, manned by only one person. The hot water ran out on the second day, the air conditioning was barely working. The breakfast was cold and of poor quality. Would not recommend the second building.
5 out of 5
Recommended
for Couples
by Dmytro from Украина

Отличный отель в прекрасном месте!

Posted Oct 29, 2014 on Hotels
Были в Неаполе с 22 по 25 октября. Отель прекрасный! Нужно, конечно, учитывать итальянскую специфику... Вначале заселили не в тот номер, но после общения с Hotels.com всё было отлично. Ни в коем случае не берите номера, выходящие на Галлерею Умберто. Вентиляция ужасная, дышать нечем. Номера с балконами - совсем другое дело! Отель чистый, сервис хороший, расположение прекрасное. Персонал приветливый. Завтраки для Италии отличные. Есть омлет, яичница, сосиски... Каждый день в 18:00 в холле отеля угощают шампанским. Не стесняйтесь просить 10 центовые монеты на стойке регистрации для лифта. Рядом основные торговые улицы via Toledo и via Chiaia, Королевский дворец, Площадь Плебисцита и множество других достопримечательностей.