Panoramic Room | Free WiFi, bed sheets

Reviews of Hotel Bella Capri

1 out of 5
Hotel Bella Capri
Via Melisurgo 4, Naples, NA

Reviews

7.0

Good

Rating 10 - Excellent. 13 out of 59 reviews" "
Rating 8 - Good. 19 out of 59 reviews" "
Rating 6 - Okay. 17 out of 59 reviews" "
Rating 4 - Poor. 4 out of 59 reviews" "
Rating 2 - Terrible. 6 out of 59 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Huilin

Liked: Staff & service
Staff were friendly and very helpful. Good location within walking distance of major attractions and very near the port
Response from Simona on Feb 28, 2024
Thank you so much for your review.Look forward to hosting you again!

2/10 Terrible

Darcel

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Offered free breakfast with room when we asked they stated they never have breakfast that was very important for our stay leaving early to catch a ferry.
Stayed 1 night in Oct 2022
Response from Simona on Oct 18, 2022
Dear Guest,as already pointed out, breakfast was NOT included in your room rate. We do not have any breakfast room, so we could not have offered any free breakfast.Expedia Assistance will certainly confirm that.In any case, as we told you upon departure, there is a bar just in front of the hotel where it would not have been so difficult to have breakfast before catching the ferry (you left at 10.00 am which was not so early in the morning after all).You also asserted that air conditioning did not work, while we showed you it was perfectly working.Maybe you just did not stomach our refusal to refund the stay you wanted to cancel just 24 hours before the arrival.We also allowed a late check-in without any supplement, while we could have simply declined your request without refunding anything.Your ungratefulness has no limits.

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the apartment because I was catching a flight out of Naples airport. The receptionist arranged for me to be picked up by taxi in the morning. It was great. They were very helpful and friendly. It was a great apartment, spacious, even with a patio facing the water.
Stayed 1 night in Jun 2022
Response from Simona on Jun 9, 2022
Dear Anna, thank you so much for your review! It was a pleasure for us hosting you at our hotel. See you next time!

8/10 Good

Roderick

Stayed 1 night in Apr 2022
Response from Simona on Apr 19, 2022
Thank you so much for your review! We look forward to hosting you again!

10/10 Excellent

Christine denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again
Great location helpful porter/owner
Stayed 1 night in Sep 2020
Response from GERRY on Sep 8, 2020
THANK'S

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great no frills hotel for the price. Rooms were clean, beds were comfortable, location was excellent. The room also includes a nice European breakfast. We got to the room late the desk man was very nice and helpful. The building is safe we went to sleep got up showered in the nice in room bathroom, great water pressure. After we showered we went to get our free breakfast next door and sat outside. The hotel is located right by the ferry docks. After a nice breakfast we headed over to the ferry (5 min walk) and went to Sorrento. I would recommend this hotel to anyone.
Stayed 1 night in May 2019

8/10 Good

Giselle, UK

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant location , right across from the port and within a few minutes walking distance from the center, good restaurants and sites
Stayed 2 nights in May 2019
Response from gerry on Jun 3, 2019
thank's

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staf. Safe place. Near by port Beverello and bus station for Alibus-for or from the Airport. Nosy area having in view the location, but if you close the window you’ll sleep well:) the room has a balcony with port and Vesuvio view. The breakfast, a caffe and a croissant, in the location or in bar very close, opposite the street.
Stayed 1 night in Oct 2018
Response from Gerry on Nov 15, 2018
GRAZIE

6/10 Okay

Janet

Liked: Cleanliness
Love Naples pizza!
Didn’t realize this was a hostel, but there gave us a room with our own bathroom when we checked in. If you have no intention of spending time in your room, and realistic expectations, this worked well. It was a little loud in the morning, we could hear other people talking quite loud and could smell people smoking.
Response from Gerry on Jul 4, 2018
thank's

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty bad place. The heater/ac is caked in heavy dust, the walls are marked and dirty, uncourtous guests, some old man (owner) yelling and screaming at midnight, bathroom stunk, militant cleaning staff that whisk about, signs absolutely everywhere telling you what not to do, drunk receptionist that was very combative and I almost walked out however he was then helpful with some city advice, waited outside for 20 minutes, door buzzer didn't work. I'm sorry but this was a nightmare stay. Naples is a crazy city.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Wifi but not online.
Yes there's Wifi with no internet (12/26/2015). You can not go online, but they have a computer station though. Free Italian style breakfast but watch out some items are not. Walking distance to the metro station and touristic areas. Satisfactory service. Staff are nice and welcoming. You can safely store your luggage at the counter. The hotel is in the 6th and 7th floor. Coming out from the elevator, checkin is at the left on the 6th floor, rooms on the 7th floor are at the right. Btw, to get in and out at the main building door. To get in, slightly pull it back after the lock opens up and then push it in. Getting out, slightly push it out then pull it in. Oh, you'll get it once you're there. Typical Italian complexity.

10/10 Excellent

Judit, Quebec city

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for visiting the bay of Naples
I stayed 4 nights at the hotel, one night in a dorm and 3 in a single room. The hotel was clean and the services were fine. It is a great location if you want to visit Naples or daytrip. Easy to reach with the airport shuttle, the train station is just a few tramstops away (also walkable distance) and it right by the port.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay in Napoli
The staff are very helpful and nice. My friend and I stayed in a double bedroom with balcony facing the sea, which was really nice. The bathroom is a bit old but still acceptable since we only stayed for two days. They offered simple breakfast with croissant, corn flakes, tea, milk and juice.

10/10 Excellent

Fabio Ricardo, Curitiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy little hotel
This hotel was a very good surprise. It was clean and the staff was very friendly. I certainly recommend for anyone visiting Naples.

10/10 Excellent

fanelli

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera con Vista mare spettacolare
Stayed 2 nights in Aug 2023
Response from Simona on Feb 28, 2024
Thank you so much for your review.Look forward to hosting you again!

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Simona on Feb 28, 2024
Thank you so much for your review.Look forward to hosting you again!

8/10 Good

Steen

Liked: Cleanliness, staff & service, room comfort
Ved havnen med udsigt
God udsigt over havnen. Gode senge. Ligger på 6sal i en baggård. Ok for en enkelt nat
Stayed 1 night in Mar 2023
Response from Simona on Feb 28, 2024
Thank you so much for your review.Look forward to hosting you again!

10/10 Excellent

gretel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendable
Todo estuvo Perfecto!!! El personal muy amable!!! Hablan español!! La ubicación es muy buena! ☺️ la vista desde la habitación genial!!
Stayed 2 nights in Mar 2023
Response from Simona on Feb 28, 2024
Thanks a lot!See you soon

6/10 Okay

Guiselle

Traveled with family
Liked: Cleanliness, staff & service, amenities
La señora de limpieza, Osana, fue muy amable con nosotras, al igual que su hija la recepcionista
Stayed 2 nights in Aug 2022
Response from Hosana on Oct 18, 2022
Muchas gracias!Fue un placer para nosotras.A la proxima vez :-)

6/10 Okay

Stefania

Stayed 2 nights in Feb 2022
Response from Simona on Mar 3, 2022
Gentile Stefania, grazie per la sua recensione. Ci auguriamo di rivederla presto presso la nostra struttura.

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
良い点: 英語が話せる親切なスタッフ、清潔感のあるリネン、タオル(3日以内は交換なし)、ナポリ港近くという好立地、朝食は向かいの建物にあるバーでクロワッサンorブリオッシュとコーヒーを親切なスタッフより提供してもらえる 残念な点: 建物の作りが古い為かトイレが少し臭い、壁が薄い為廊下の音が聞こえる 全体的にはスタッフの親切で丁寧な対応や好立地、部屋の清潔さなど良い点の方が多い。またナポリを滞在する際には利用したいと思う。
Stayed 2 nights in May 2019
Response from gerry on Jun 3, 2019
thank's

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
albergo valido solo per la posizione vicino al porto
Stayed 1 night in Feb 2019
Response from Gerry on Feb 14, 2019
Meglio di niente,grazie

6/10 Okay

marie

Ce n'est pas on hotel mais des chambres dans un immeuble Quel galere pour trouver surtout de nuit
Stayed 1 night in Jan 2019
Response from Gerry on Jan 29, 2019
Tres amusant

8/10 Good

Verified traveler

Disliked: Room comfort
Ottima posizione, buon rapporto qualita-prezzo, arredi semplici, bagno necessità di ristrutturazione, dalla finestra vista su stazione marittima, golfo e Vesuvio in primo piano
Stayed 3 nights in Nov 2018
Response from Gerry on Nov 15, 2018
GRAZIE

6/10 Okay

Marcelo

Liked: Cleanliness
Bom
Bom. Dizem que tem café da manhã mas não tem. É um café bem pequeno e um pão no saquinho. Melhor dizer que não tem. Fiquei no quarto 8, bem do lado da pretporta de entrada e o pessoal fumava e a fumaça entrava pela porta. Terror pois odiamos cigarro. No mais bom.
Stayed 2 nights in Nov 2018
Response from Gerry on Nov 15, 2018
GRAZIE

2/10 Terrible

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decepcionada
Mal atendimento. Local perigoso.
Stayed 2 nights in Oct 2018
Response from Gerry on Nov 5, 2018
lei è un cliente pericoloso,non si permetta più di prenotare da noi

10/10 Excellent

SHOJI

Liked: Cleanliness, staff & service, room comfort
とても親切なスタッフ
リーズナブルな割にとても満足度の高い施設でした。 特に受付の方がどの人も親切に対応してくれたのが印象的でした。周りのおすすめのピザ屋やカフェを教えてもらい、会話をしてても温かい印象でとてもよかったです。 設備は決してラグジュアリーとは言えませんが、港の近くでソレントやカプリ島へのアクセスもよく、治安の面でもそんなに危険を感じない地域でしたので、節約のための選択としてはすごく良いと思います。機会があればまた利用したいと思います。
Stayed 2 nights in Sep 2018
Response from Gerry on Nov 13, 2018
GRAZIE

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
De beste plek in Napels, direct bij de haven.
Een betere spot in Napels is er niet. Enig commentaar. Het is gehorig door de ligging aan de weg.
Stayed 7 nights in Sep 2018
Response from Gerry on Nov 15, 2018
GRAZIE

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albergo nelle vicinanze della Metropolitana "Municipio" e del Porto Beverello
Stayed 6 nights in Jul 2018

8/10 Good

Abdoulaye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Gerry on Jul 4, 2018
thank's

8/10 Good

thierry

Liked: Staff & service
Super vue sur le vesuve
Face au port. Face vesuve. Personnel très sympa. Grand balcon. Rapport qualité prix correct. Attention gros axe routier devant, donc bruyant. Sinon pratique pour prendre la navette aéroport juste en face
Stayed 1 night in Mar 2018
Response from Gerry on Mar 15, 2018
merci

6/10 Okay

habdy, 港近く

手頃な値段
港から近く、スパッカナポリ、新市街も徒歩で行ける範囲。 入り口で一度呼び鈴をならし、ドアを通過、中庭を横切って再度呼び鈴をならしドアを開けてもらう必要がある。 エレベーターはあるが小さく、エレベーターのドアの幅が狭い。大半のベビーカーは通れないくらいの幅。 スタッフは親切だが、英語も通じなかったりする。 安いし、立地もいいが旅なれた人向けかと思う。
Stayed 1 night in Nov 2017

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nel cuor di Napoli
Il nostro soggiorno è stato bellissimo. Soprattutto perché la posizione dell'hotel è davvero strategica: in centro città, buoni ristoranti a pochi passi. Poi se volete fare un gita a Capri, il molo Beverello à cinque minuti a piedi. Ogni stanza conta con un balcone che da sul mare che offre una vista privilegiata sulla baia di Napoli. L'accoglienza è attenta. Io lo raccomando specie per le famiglie che vogliono fare una gita à Napoli.
Stayed 1 night in Sep 2017
Grazie mille è stato un vero piacere avervi come ospiti

8/10 Good

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017

6/10 Okay

IVAN

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jul 2017

6/10 Okay

Solveig

Liked: Staff & service
Stayed 1 night in Jul 2017

6/10 Okay

Galina

Liked: Staff & service
Неудобная кровать, высокий этаж.

6/10 Okay

Verified traveler

Hotel bom
Não me foi possível utilizar minha intenção de permanência.

6/10 Okay

chirun, パリ

Liked: Staff & service
Disliked: Room comfort
駅、港近くで動きやすい
中心地から近く拠点として使いやすいユース。 古い感じだが清潔で居心地は悪くなかった。 スタッフの感じもよかった。

8/10 Good

Diana, Москва

Liked: Cleanliness, room comfort
Рекомендую
Не самый плохой, но и не самый хороший хостел, в котором я была. Хорошее соотношение цена-качество, остановилась бы ещё раз. Но нужно быть готовым самостоятельно подниматься по лестнице)

8/10 Good

min, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フェリー乗り場直ぐ前です。
フロントのお父さんがとても優しく親切。キッチンも使えて自炊可能。フェリー乗り場が直ぐそこなので便利でした。スーパーも徒歩5分くらいのところにあって便利。ホステル周辺にはカフェやレストランもあって楽しかったです。

4/10 Poor

Suntaek

Disliked: Property conditions & facilities, room comfort
침대가 너무 낡았구... 숙소에서는 와이파이가 안대네요...ㅠㅠ

6/10 Okay

SHINGO, 日本

Disliked: Property conditions & facilities, room comfort
ナポリ駅から歩くと30分くらいはかかります。 僕は夜にヌオーヴォ城やその他の景色を見るためならそこそこいい場所にあったので選びました。 ただ、運悪く部屋の電気が切れたりトイレの水が止まらなくなったりしたのは少し困りました。 受付の人の態度は良かったと思います!英語を話せる人なら何とかなります。ちなみに僕は英語を話せませんが何とかなりました。

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Albergo presso un condominio
Albergo situato all'interno di un condominio in posizione strategica per visitare la città i dintorni e le isole. Purtroppo la struttura è vecchia e la manutenzione è stata fatta in economia pertanto molte piccole cose sono fastidiosamente poco funzionanti. Letto poco confortevole, doccia estremamente piccola. Detto ciò per viaggiatori sempre in giro, è perfetto. Meno per famiglie con bambini che magari hanno bisogno di un po' di confort in più.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

M., Amstelveen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect gelegen hotel
Perfect gelegen hotel. Zeer goede prijs-kwaliteit verhouding. Zeer behulpzame receptionisten.

8/10 Good

Nobuo, 日本

Liked: Staff & service
バックパッカー
場所はフェリーの近くで便利。近くにスーパーもあるし、中心もそこそこ近い。中央駅までは歩いて、35分くらいの場所。スタッフは親切。夜はほぼ毎日キッチンで飲み会をやっている。喋れる人はいいが、喋れない人やゆっくり休みたい人は話し声など聞こえるので少し落ち着かないかも。自分は気にせず寝ましたが。個人ロッカーがないのとWi-Fiが23時半位から使えなくなる。朝には復活する。あとは少し施設が古いが居心地が良かったので、延泊しました。

2/10 Terrible

ANDRE, Rio de Janeiro

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruim
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