Ratings based on 85 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Carrie from Norfolk
Authentic, historicalPosted Dec 3, 2013
Pros: The staff
Cons: Tea/coffee in room
Location: Accessible to town but the streets are filthy & rubbish strewn.
Just ok........nice, friendly, helpful staff, traditional building. But would have liked tea/coffee option in the room & restaurant had small menu in evening with little options
for Business Travelersby Holley from Surrey
Best view in NapoliPosted Nov 30, 2013 on Hotels.com
Superb hotel. We were on 6th floor with incredible view over Naples and Vesuvius. First hotel we have stayed in that is worthy of exploration. Surprises around every corridor. Half of the hotel built into the rock. Staff were lovely. Breakfast great. Dinner portions a little small but good quality. Using glass lift was a thrill. With luck will visit again.
by amy from aberdeen, uk
Average hotel, bad smell in roomsPosted Nov 15, 2013
The hotel is pleasant enough, nothing exciting but clean and good transport connections within walking distance. The food in the restaurant is good but expensive. There's no bar, which would have been nice to be able to have a drink in the hotel in the evenings. My only complaint is that our room from time to time had a horrible toilet smell but this may have been because they were doing work on our floor which involved the pipes and water system. The concierge also weren't very helpful when we asked for directions- we only realised on our last day that we could have jumped on the funicular down the street to take us either down to the Spanish quarter where we ate every night, or straight to the national archaeological museum instead of walking. I also wouldn't take their recommendations of where to eat. Stick to trip advisor.
for Couplesby A verified traveler
Posted Nov 13, 2013 on Hotels.com
Food was awesome and service was outstanding - especially Pupa at he front desk!
for Everyoneby A verified traveler from NY
Posted Nov 10, 2013
Pros: Extraordinary old building. Great terrace views
Location: A bit out of the way for the center of town, so lots of taxi rides, but quieter
Staff very helpful. Problem with water leak first night meant relocation to hotel down road which was lousy. Rest of stay fine except mediocre dinner last night. Great view of Bay
for Everyoneby A verified traveler
Friendly staff willing to help.Posted Nov 3, 2013
Friendly staff willing to help, only compliant would be to serve fresh orange juice at breakfast and not the diluted with water type. Would stay here again. Ideal for the port, museum and shops.
for Getaway With Friendsby A verified traveler
Overpriced and deteriorated infrastructurePosted Oct 28, 2013 on Hotels.com
Beautiful view, but hotel needs a total face lift. Not a four star as touted.
for Everyoneby Deborah from Northumberland
Beautiful hotelPosted Oct 28, 2013
Pros: The views, the quiet location and the staff
Location: There is a funicular about 400m from the hotel or a brisk 15 minute walk to the town centre
Fantastic hotel with great views, lovely restaurant and friendly, helpful staff
for Everyoneby john from Naples, FL
Single beds were way too smallPosted Sep 24, 2013
Pros: View and pool area. Good location to airport.
Cons: Everything but the setting and pool.
Location: Mediocre neighborhood and worse restaurants in the area. Nothing to do which is comfortable.
The single beds were way too small and had no mattress pads, which i find to be a negative. One very small elevator for our hall was inadequate. The restaurant was very pricey. The hotel was definitely better than the neighborhood, for sure. Altogether, my recommendation is to avoid Naples, unless you must go there.
for Business Travelersby Gonzalez from Jacksonville Beach, FL USA
Internet photos look great but its deceivingPosted Sep 18, 2013 on Hotels.com
When we arrived to the hotel they checked us and the front desk and bell hop were very friendly. However; when we got to our room the air conditioning was not working. They put a fan in there like that was going to help. It was like a hot box! A small room and horribly decorated. The bed was uncomfortable and felt like we were in dungeon. The hotel is very old and the photos on the internet look great but very deceiving. Luckily, our business associate who lives in Italy helped us to get a new room with air conditioning after a heated discussion with the front desk for 30 minutes. They did not have one and they did book us a room down the street a 5 star hotel that we did enjoy and it was fabulous! So they did make it up to us in the end.