Exterior

Reviews of Hotel Santa Brigida

4 out of 5
Hotel Santa Brigida
Via Santa Brigida, 6, near Via Toledo, Naples, NA

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 171 reviews" "
Rating 8 - Good. 62 out of 171 reviews" "
Rating 6 - Okay. 35 out of 171 reviews" "
Rating 4 - Poor. 16 out of 171 reviews" "
Rating 2 - Terrible. 4 out of 171 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Remo

Traveled with family
Liked: Staff & service
The location is very good. The staff are nice & friendly. I would stay there again
Stayed 3 nights in Feb 2024
Response from Luigi on Mar 4, 2024
Thank you so much

6/10 Okay

Israel

Traveled with partner
Liked: Staff & service
The room was modern and comfortable. Even though our room was facing Via Toledo, whem we closed the window, it was very quiet. On arrival, it was very hard to find the hotel. There isn't a big sign of the hotel name. We had to call the reception for help. I accept from a 4 star hotel to arrange a proper sign to help the guests finding the hotel. Breakfast: i can't even call it a continental Breakfast. The breakfast included small pieces of baguette, small pieces of cheese, small slices of salamy, several cakes that weren't eateble. From the second morning we had our breakfast outside. If the category is 4 star hotel, the hotel can't serve this kind of breakfast.
Stayed 3 nights in Sep 2023
Response from GB on Sep 27, 2023
Thank you for sharing you opionion with us, sorry you din't enjoy 100% your stay with us, we hope will have the chance to come back and give us better ratings.

8/10 Good

Susel

Liked: Cleanliness, staff & service
The hotel itself is nice and clean. It could be hard to find/access because it’s inside an old building. It was quiet in the room even tho it is in a busy street. The room was large and had ample storage space. Bed/pillows could be better and shower was tiny. AC worked well but didnt cool as much
Stayed 1 night in Aug 2023
Response from umb on Sep 18, 2023
Thank you for sharing your experience

8/10 Good

Luca

Liked: Staff & service
Great staff that was extremely helpful and corteous. Flexibility with breakfast time which was a plus. Nice balcony view on a very lively part of the city. Great location. Good air conditioning equipment in a very hot day. State of the property was ok and functional.
Stayed 1 night in Jul 2023
Response from Luigi on Jul 25, 2023
thank yoiu very much, it was anf huge pleasure to know you and read your review

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great spot & comfy enough for 1 night. Very helpful staff. Despite renovation’s happening it was very quiet. Handy to restaurants & the cruise terminal
Stayed 1 night in May 2023
Response from Luigi on Jun 2, 2023
Thank you so much for choosing us and sharing your opinion. We hope to see you again, maybe for a longer stay

8/10 Good

Josceline

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff were really lovely, kind and helpful. Location was absolutely brilliant. Nice breakfast. Super clean!! The intercom was broken for the first 2 days (weekend) of our stay and the only option was to call the hotel to get in, but neither of our phones would call the international number, so we had to wait until someone came out in order to get in, so in future, if it breaks, it might be worth thinking about an alternative option for international tourists. It was fixed asap on the Monday. Our room was quiet, even though on a busy very noisy street, the balcony doors were super soundproofed. We found a couple of issues with the room, the stand in shower didn't work and the fittings were loose, but there was another shower above the bath so we didn't mention it to the staff. The main thing we found odd was the lack of toilet door! We think it was intentional, but there were obvious holes in the walls for hinges where there may have been one in the past. For private people, the lack of a door may be a problem... we had a running joke throughout the holiday about "needing to make use of a door" for our more serious ablutions. Probably one of the cleanest hotels we've stayed in, but make sure to keep things tidy and not to keep things on the floor (shoes, bags, washing) as they will be tidied away and moved. At the end of the stay we got a gift bag as well <3
Stayed 4 nights in Oct 2022
Response from Luigi on Oct 27, 2022
Thank you so much for sharing your experience with us and for your suggestions, we highly appreciated them.We hope to see you again

8/10 Good

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice rooms. Property is hard to find but otherwise it was perfect.
Stayed 4 nights in Oct 2022
Response from Luigi on Oct 19, 2022
THANK YOU SO MUCH, WE APPRECIATED VERY MUCH YOUR REVIEW

10/10 Excellent

Fabiola

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room is better than you imagined. Great staff. Just poor wifi.
Stayed 1 night in May 2022
Response from Luigi on Jun 10, 2022
thank you so much for choosing us and sharing your feedeback

2/10 Terrible

jean claude

Stayed 2 nights in Apr 2022

2/10 Terrible

Zhiyan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
The rom was terrible. Hard bed, pillows, dirty sheets. Isolation was unbelievable, I heard all the noises from outside and next room to me all the night. When I show the manager dirty sheets, he just told me I’m in a bad mood. The breakfast, food was old, terrible, I didn’t eat breakfast there. Totally I want to say I would never stay in this place. Absolutely not a 4 star hotel. I wouldn’t say 3 star either.
I’ve no idea if it was poop 💩 in my bed! Dirty sheets
Stayed 1 night in Apr 2022
Response from Gui on Apr 6, 2022
The answer about the sheets was that they were not dirty of poop (infact they aren't) but it was just a spot of iron in the corner, a famous laundry delivers them to us every day and they are clean 100%. We do this job with passion and are happy to help guest to have a pleasant stay, we are always ready to make them satisfied and see them go away with a smile on their face, beacuse of our service and for the beauties of our city. Certanly we will never see again in this Hotel or in Naples but we wish you all the best.

2/10 Terrible

Shea

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property charged us an additional fee for having more than one person (2) share the room. My girlfriend and I had been traveling Italy for 10 days and this hotel charged us because we had two people sharing the room instead of one. The most ridiculous thing I’ve ever seen.
Stayed 1 night in Sep 2021
Response from Gui on Sep 13, 2021
We are so sorry you seem not understanding that we have 2 different rates for a double room single use (1 person) and a double room with double occupancy (2 guests). Normally people book a room with the correct number if not they pay the difference. Why should this be ridiculous? If you still don't want to trust us and our policy just ask expedia if we did something wrong. Maybe for the other property you stayed with your girlfrind you booked a room for 2 people, I guess you made a mistake while booking our Hotel, infact it was shown to you that your reservation was for a double single use room for 1 person.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable bed, love the air conditioning in the room, very great location, lots of shops around, restaurants, cheap metro to move around and cheap.
Stayed 1 night in Aug 2020
Response from Luis on Aug 11, 2020
Thank you so much, we hope to see you again

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Helpful staff. Would stay there again.
Stayed 9 nights in Feb 2020
Response from Luigi on Mar 2, 2020
Thank you so much, we hightly appreciated your review

4/10 Poor

Maria

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Nice Staff and Good Location, but not a 4 stars
I feel bad to leave a bad review because the staff is super nice and they really try to do their best, but this is not a four stars hotel and whoever designed it probably never stayed at a hotel. The shower is extremely small and it floods the "bathroom" since there is not enough space for the water to drain. There are very few sockets, the only ones next to the beds are the ones for the bedside table lamps, so you have to choose to charge your phone or turn on the lamp. The TV is small for the size of the bedroom and distance of the bed and there is a lack of mirrors. There is almost no noise isolation, every time someone rang downstairs for them to open the gate, I would wake up during the night. They made me leave my key when I left the hotel, and when I was back, I just said the room number and they returned, no questions asked, which makes me wonder about security since the person who gave me back the keys, had never seen me in the hotel before. Finally, when I was checking out, their employee didn't know how to operate the card machine and I had to wait for his colleague to wake up and get dressed to come and help, I waited around 15 minutes and almost missed my flight. I also have to add that they forgot to charge me for the hotel night and charged me only for the city tax. When I arrived home, I was surprised with an email from them asking for my credit card details - not professional at all, who sends credit card details over emails? I could pay with Paypal later on.
Stayed 2 nights in Nov 2019
Response from Luis on Dec 21, 2019
Thank you for staying with us for 2 nights and for your compliments about the staff. It's good to receive guest's feedback so that we can try to do better. By now we take the chance to reply and explain about iussue you wrote about. About sockects we can say that on request we provide a double adapter to borrow. About leaving the key, we assure this is a secure way of knowing who is out and who is supposed to come back or arrive. As we have just very few rooms, we have a list, available for the staff at reception and updated every day, of names and number of people in each room. So have complete control of this. You can imagine that if 9 rooms are occupied and 8 are alredy back, we can easily guess who is supposed to come, this won't be so secure if the key were kept by the guest. Further more we have cameras in the main entrance. We apologize for the trouble you experienced upon check-out, the person who was at the night shift was there for the first night and he didn't know (unfortunately we also didn't) you were leaving early, so he was not prepared and not well informed about check-out procedure and use of credit card too. We are happy we finally ended up by using the paypal for the payment as you requested. We can understand you were afraid of sending credit card details by e-mail, but we assure this is not so uncommon, the majority of our Guests do it every day or at least they send details in 2 or 3 separate e-mails just for security. But of course this is not a problem, as long as you feel more confortable. We hope we have explained in sufficent enough manner some aspect you described and really do hope you'll come back and live a better experience as we desire for all our guest because we love our job and guarantee a special stay.

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019
Response from Luigi on Nov 8, 2019
we hope you'll come back and give us a higher rating

8/10 Good

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleased
Hotel was great. Renovations ongoing at the entrance but when completed will be much better. Boutique hotels appreciated but don’t know the reason for a bathtub in the middle of the room. Many hotels are getting rid of bathtubs period and having bigger showers. Location is fantastic. Staff friendly and helpful.
Stayed 2 nights in Oct 2019
Response from Luigi on Oct 12, 2019
Dear Mr Alvin, thank you for staying with us and for your review. We apprecited it very much and hope to see you again

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Building in which this hotel is located is under renovation, stairway is full of scaffolding, no hotel sign makes the place difficult to find, garbage bins at the gate are a turn off as you enter the property. Front desk said that our next door occupants complained because of the noisy bathroom fan in our room, A/C does not cool the room. Other wise hotel is clean an newly renovated, staff is very nice and helpful.
Stayed 1 night in Sep 2019
Response from Luigi on Sep 24, 2019
Thank you for stayin with us. We are happy to read you appreciated our Staff and the Hotel. After the renovation of the entire building we are sure your review would be much better. Hope to see you again

4/10 Poor

ronit

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel is definitely not a 4 star hotel. The hotel is at 3th floor in a building under renovation so there is a lot of mess around. The rooms are small and the bed is not comfortable. The air conditioning is old and not good enough. The stuff was kind. In conclusion - not worth the money
Stayed 1 night in Aug 2019
Response from Luigi on Sep 3, 2019
sorry to read you didn't appreciate 100% your stay. The building is under renovation and we are sure after that will be much better

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Room comfort
Great location, but no privacy to shower
We were in a superior twin. The room was clean, the hotel an excellent location and we got a nice welcome. However, the room is not suitable if sharing with a friend. We had a twin room but the shower is in the room itself albeit towards the side. The shower door is see through so there is no privacy!!! You can see into the shower from sitting on one of the beds. The toilet door is frosted but not a proper door that closes so little privacy for using the loo too, and the sink is in the room itself. We asked if we could move to a room without a see-through shower or one that was not in the bedroom but we were told they were all like that. In addition, the inbuilt wall fan in the room was not working properly so it was far too hot, we asked for a small standalone fan for the room but were told they didnt have them. We made do for one night, but it was uncomfortable.
Stayed 1 night in Jun 2019
Response from Lui on Jun 30, 2019
Thank you for sharing your experience with us and with expedia/Hotels.com readers in particular. All rooms are with double bed so we prefere not to sell twin bedded rooms as most of them have shower and sink as part of the room. Sorry for the inconvenient with air conditioning, but we assure it is working properly 24 hrs a day, unfotunately we don't know who you are and so the room and the date of your stay as you choosed to review us in this way keeping the anonymous status

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing. Just a tad hard to find but once found it was amazing stay
Stayed 1 night in Jun 2019
Response from Luigi on Jun 26, 2019
Thank you so much, we hope to see you again

8/10 Good

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Luigi on May 27, 2019
Grazie mille.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is very strange but the hotel itself was very clean ad modern. The staff were exceptional and went above and beyond to help us with what we needed. Also the location was perfect.
Stayed 1 night in Apr 2019
Response from Luigi on Apr 25, 2019
Thank you so much for your kind words and for sharing your opinion with us and all Guests. We hope to see you again

4/10 Poor

Zeev, tel-aviv, il

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location great, staff great! Room its not value 113 a night, maximum 60!
Stayed 4 nights in Mar 2019
Response from Luigi on Mar 18, 2019
thank you for appreciating the staff and the location. We hope to see you again and have a better review about the rooms

6/10 Okay

Verified traveler

More of a 3* than 4*
Room in general was nicely designed with a modern look, it had a nice view over the main road but slightly double edged sword and it was pretty noisy with night life and cleaners (I imagine this may be problematic if visiting in the summer when it's more comfortable to have the windows open) The breakfast was certainly nothing to write home about, all the bready/baked goods were pretty dry and all the cut meats did not appear to be fresh from the same day, the coffee wasn't great either, honestly better off no including the breakfast and popping to a cafe on the main street, certainly wouldn't consider it 4*. The staff were friendly and helpful, always ready to get you a cab for your travels but the concierge system can be a bit awkward, having to ring to get into the building and then again to get into the hotel, you may find yourself waiting a couple of minutes to be let in. Would recommend some anti-mosquito gear if going as we got munched up pretty good. Hotel is located just on the edge of the Quartieri Spagnoli, which is listed as being slightly dodgy in many guides, but we didn't feel uncomfortable in our immediate area. It's not the most centralised hotel so we took cabs when we visited any location with the cost being around €8 (keep an eye on what the taxi price is actually displayed as because they appear to have a habit of rounding it up sometimes by a couple of euros)
Stayed 3 nights in Oct 2018
Response from Luigi on Oct 24, 2018
Dear Guest, thank you for staying with us and taking time to write this detailed review. We are happy to know you had a palesant stay. As we are in the centre sometimes may be noisy with the windows open, but our soundpfoof system is very efficient and also during the summer, with air condition on, you can relax in your room without opening them. We are sorry you didn't like our breakfast, but we assure are all fresh products. Thank you for the positive mention about the staff. There is an intercom to ring and get into the hotel, we think this is a safe and good procedure for our gusts and ourselves. We are glad you had time to visit and appreciate also quartieri spagnoli, that are not so dangerous as many say. We hope you'll have the chance to come back and give us a five rate review. Thank you again and best regards from Napoli

8/10 Good

james, Cumbria,England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central position in old town
Good hotel well positioned in the old part of Naples. Close to shops and monuments and port
Stayed 3 nights in Sep 2018
Response from Luigi on Oct 9, 2018
Thank you for staying with us and sharing your opinion

4/10 Poor

Si Meng

Disliked: Room comfort
Good location but bad bathroom condition
The toilet was smelly even the bathroom door were closed, the toilet seat and seat cover were not installed properly and it suddenly fell down and hurt my back.
Stayed 2 nights in Sep 2018
Response from Maxi on Sep 28, 2018
Thank you for staying with us and for sharing your experience. We are sorry to read you had problems with the toilet and the seat cover. Please let us know about this when you are still here, so that we can solve all matters

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern hotel situated in an old building. Breakfast very good. Staff extremely nice and helpful. Hotel is somewhat difficult to find and doors are locked to get up to the hotel which is on the third floor of the building. More instruction regarding this would have made it a little less stressful. Only one sheet on the bed for cover. I needed a little more and no extra blankets. Excellent view of the center below!
Stayed 2 nights in Sep 2018
Response from Luigi on Sep 18, 2018
Thank you for sharing your opinion and your suggestions

10/10 Excellent

Matteo, somerset England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely personal hotel in a great area of Naples
Fantastic stay in a great location just off the main shopping street and 5 minutes walk from the port! The hotel staff we're excellent and multi lingual which helps and they were so helpful with any questions or queires I had and generally wanted to help which you don't get in many big chained hotels! 100% would stay their again if I ever return to Naples! I personally loved the uniqueness of it's location and how to access it very odd but adds character to what is an already character full hotel!
Stayed 5 nights in Sep 2018
Response from Luigi on Sep 18, 2018
Thank you so muche for your kind words. We appreciated it very much

10/10 Excellent

Marian, Albuquerque, NM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & staff
A boutique hotel on the 3rd floor of a former bank, Hotel Brigada has a great location near 2 subway stations, across the street from Umberto Plaza, steps from Toledo, a main shopping street, with many good restaurants and sights within easy walking distance. The staff was very helpful and friendly. They even gave me a large bag of pasta as a thank you gift when I left. My room had a mini-bar with reasonable prices. The room was relatively small but designed to use the space efficiently. The lighting could have been better for reading in bed. The entrance to the hotel is a little tricky since the ground floor of the building is now used for parking and you have to be buzzed in, but it's not that different from other boutique hotels I've stayed in in Italy. Overall, I was very pleased I selected this hotel.
Stayed 7 nights in Dec 2017
Response from Luigi on Mar 2, 2018
thank you so much for your wonderful review and all positive aspects of your stay. We hope to see you again

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and awesome staff.
We used Hotel Santa Brigida for a three day stay in Naples. It is in a great location for shopping and easy access to the port and the metro. Lots of great places to eat close by.
Thank you very much for your kind words. It was a real pleasure to host you and we hope to see you again. Regards

8/10 Good

Joaquin J

Liked: Cleanliness, staff & service
Great location in downtown
Hotel location is great and staff is very helpful. Hotel is located on third floor of an old apartment building and access is not so nice especially at night.

10/10 Excellent

Paul J., San Jose, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pasquale made us feel very comfortable during our stay. Rest of staff was very considerate and helpful..

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
While centrally located, hotel was not kept well. I had hairs on the bed upon arriving which I had to lint roll off. The AC while on high was barely cool. The staff was good, just a little awkward when we showed up. Overall nothing to compare to in Naples but from other cities, not up to our standard for a 4 star hotel.

6/10 Okay

Laura, England

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but not easy to find
The entrance to the hotel is difficult to find, with only a tiny sign outside to indicate where it is. You then have to intercom through to be let in and go up to the third floor where you have to be let in again. On one occasion someone leaving let us through downstairs and then we had to wait 10 minutes for someone to appear at reception as there was no buzzer to be let into the hotel. The description of the hotel as boutique meant we expected individualism in the design of each room whereas the feeling was more aligned to bland hotel design with lots of weird art work. Our room was very compact, particularly in the bathroom where the shower was small, we were especially not expecting to see each other shower, wash or other bathroom activities from the bedroom as there was a glass wall into the room. The location was very central for being able to find places to eat, drink and shop, which was good. We did not try the breakfast as the "finger food" arrangement was not to our preference.

8/10 Good

Julia, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique hotel. The room was nicely renovated and comfortable. Staff were friendly. I would stay again.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spooky and uncomfortable experience in Naples
The entrance was spooky and it was a dark garage. We had to take a lift up to hotel which is at level 3 and the lift looks very very old and seems like it might break down soon. Receptionist was quite friendly but the hotel interior looks very makeshift. Lights were sensor based so when you look into the hotel corridor, it was totally dark. Room was small and noisy from the streets below. Most importantly, bed sheet was stained which made up our mind to change a hotel. The staff offered to change us another room but we thought it would not help since she can't change the hotel lobby and the design of the dark hotel. We did not stay in the hotel any longer (less than an hour) and decided to book another hotel instead.

10/10 Excellent

Caitlin, Philadelphia, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy Boutique Hotel
No major complaints about this hotel. Overall it was a great experience! The walls were a little thing and you could hear people when they walked through the hallways. The style of the hotel was pleasant and trendy. Some notes for future visitors: This is a boutique hotel. You have to get buzzed in in order to enter the building. The entrance is not obvious so if you get dropped off and don't see it, look for the intercom and the hotel name. When you leave the hotel you have to leave your room key with the receptionist. It's in the middle of all of the shopping and close the Castle Nuovo and close enough to walk along the water.

8/10 Good

Mike, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little boutique hotel
Great little boutique hotel on the third floor of a building in Naples. Very clean and the service was great. Nice breakfast in the morning with a parting gift on your way out. The city is pretty noisy but the balcony doors block out almost all the sound.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 4 Star
AC did not work and the wifi in our room did not work. I had 2 different staff look into it and they did nothing about it and didn't really care. This "hotel" is a 3rd floor section of a large complex that is basically a box with a modern interior facade. Poor sound proofing. Moldy shower. You know the old saying "you get what you pay for". Not the case even though the rate was low for the location. We selected this for it's location to the interesting old parts of the city and a short walk to the marina area for a 20 hour stay before flying out of Naples and that was all true and good.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Basic room recently refurbished However clean, neat and has all required amenities Strength is location is walking distance to all popular touristic points

10/10 Excellent

David, Guildford, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in the heart of Naples!
Please fellow travellers, do NOT be deceived by the rather run down entrance and lift to this absolutely wonderful boutique hotel. It is on the third floor of a Neapolitan residence where people live and a lawyer has his office. The Santa Brigida has been designed and furnished by an architect in grey hues, I can better describe it with the words: smart casual. The location is fantastic: the seafront, Piazza del Plebiscito, the museum, San Severo, duomo, funiculars, all in walking distance. The beds are very comfortable and the showers state of the arts. Breakfast is a pleasant experience. Forget your traditional English or continental. There is plenty of good quality food, extremely well presented. The staff are very helpful and very welcoming.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
4 Stars a stretch, but comfortable hotel
Ok hotel - small number of rooms on the 3rd or 4th floor of a building. Various size rooms...the single room I stayed in was compact, not much natural light and the shower quite tight - shower head set up was tricky to avoid water getting everywhere. Even the slightly larger double rooms I saw were on the small side. Room was clean, however. The hotel common spaces as well, were clean and updated, albeit again, without much natural light. The included breakfast left some to be desired, with pastries and some fruit selections...no hot meal. The location of the hotel was also a little questionable - arrived late at night (11pm) and thought about going out to grab a bit to eat, but were advised that it was not so safe. However I imagine that's typical of most of the areas of Naples given it's a city, not particular to this hotel. Overall worked for a brief stay, but clearly not 4 stars or worth four star pricing.

8/10 Good

Akul, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute boutique hotel
Cute little boutique hotel in good location

8/10 Good

kishore, Mumbai

Liked: Cleanliness, staff & service, room comfort
An incomplete experience
There is a saying 'People make the difference' And that is how we sum up our view of Hotel Santa Brigida. Warm, personal and very friendly indeed. The location is very central and close to several points of interest. The breakfast was "boutique style" r rather hand-crafted. Excellent experience. Only wish they could improve the air-conditioning. It turned off on it's own at night leaving us hot, stuffy & bothered.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, everything else not so much...
The staff was fantastic, but it's tough to sleep on a rock-hard bed with a strobing smoke detector in the center of the ceiling flashing so brightly that closing your eyes merely dimmed the effect. Between that and the noise from the street the experience is somewhat like trying to sleep in the middle of a nightclub. The AC was more of a suggestion than a reality and it was impossible to shower without flooding the entire bathroom. You might also want to bring your own roll of toilet paper as it seems to be in short supply and strictly rationed at the Santa Brigida.

6/10 Okay

Verified traveler

Disliked: Room comfort
Odd Hotel
Overnight stay in Naples en route to Amalfi coast. Hotel situated on 3rd floor of building. Pros: - location. Close to shopping and restaurants. - breakfast Cons: - air conditioning worked poorly and even worse during sleeping hours. Not sure if hotel's attempt at saving energy. Kept us up all night. - felt like staying more at a museum than boutique hotel.

6/10 Okay

Cool, London

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location close to the Port and the Metro
This is not what i would call a hotel but an upmarket bed and breakfast . The main advantage of this residence is the location which allowed us to easily walk to the port and the local restaurants on Toledo .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, helpful staff, great location.
Lovely hotel, the staff was very friendly and helpful. Don't miss the Veiled Christ.

6/10 Okay

Giuliano, Montreal, canada

Liked: Staff & service
Great location , small room . Price is high for th
The location is excellent . It is on a realtively quite street but right in the heart of old Napoli. Most sights are walking distance ( ie. The Castle nuovo, the Piazza ( royal palace), Santa Chiara etc). The room is very small by American standards , but well decorated and clean. We had booked two rooms , one was fine but one had small ants . We complained to the front desk personnel but he said that it was impossible that they came from the, since they cleaned with products daily , and said we must have brought them in. Which was unlikely since we discovered the ants within 1 hour of entering the room. Nonetheless the personnel were pleasant and attentive.

8/10 Good

Vladimir, Israel

Liked: Cleanliness, property conditions & facilities
The aircon in a room is not realy working...