Ratings based on 247 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom london

A great place in the heart of Naples

Posted Nov 16, 2014
This was our second time staying in this great hotel within the heart of the wonderful city of Naples & again it's been a wonderful & memorable break. The hotel location is excellent, a short walk from train and bus hubs of Piazza Garabaldi, situated on the edge of the historical centre for all our touristy needs, but also located within a local friendly neighbourhood, offering access to plenty of local shops, bars, cafes and restaurants. The hotel staff are wonderfully friendly, always helpful and highly professional. Our room was ideal, facing the inside courtyard, very comfortable and peaceful - ideal for relaxing in after a day discovering the delights of Naples. However, I do have one small criticism and that is the quality of the breakfast, at 12euro per person, the quality of food and coffee on offer should be of a much higher standard!! But this didn't detract from my overall impression that this is a great hotel & we will be returning again and again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

In a Different World

Posted Oct 29, 2014
Pros: This is a comfortable, smart and friendly hotel. Have a cocktail or two in the outside bar (Negroni recommended). Rooms are comfortable but smallish.
Cons: No tea or coffee or ironing facilities are available in rooms and this should be made free from room service.
Location: Naples is full of interest - get a guide and try to see as much as you can - there is loads to do
You have seen the film - struggling through the heat and the dust, looking for dangers over your shoulder, mouth dry and dreaming of refreshment? Suddenly you see; is it a mirage, is it part of a dream?: A smartly dressed member of staff steps out, stops the traffic and ushers you into a smart, air conditioned, oases of politeness and luxury! Lets face it Hotel Palazzo Caracciolo is not in the smartest part of town and, on first arrival, seems very isolated. BUT, it is a very comfortable hotel, has great staff, rooms, bar and relaxation areas. Get used to the area and you find very warm and down-to-earth locals and it's not that for from the centre of town. If you arrive by train, as we did, you can walk to the hotel from the station or take Metro 2 to Cavour and catch trolleybus 203 going downhill over the road from the Metro station to Via Carbonara. HOWEVER, before you go DOWNLOAD a public transport map as they seem to be unavailable anywhere in Naples and purchase a Daily Unico Naples Card from any shop selling Tickets. This gives all day transport on Metro and buses. Get a map and discover the town. What ever you do, experience the Metro 1 station at Toledo and it smart shopping street. Also go on a trip around the underground streets at Via Tribunali, 316 - Piazza San Gaetano through the church of San Lorenzo Maggiore and see the the Grecco Roman world of Naples. Smart evening drinks and views are on the sea front - take the R2 bus from the bus station. EXPLORE
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Shetland

Beautiful hotel, full of character

Posted Oct 27, 2014
Pros: We had a balcony which was great. The room was very comfortable. The food was good. We really enjoyed our stay in the hotel and would recommend it!
Cons: Tea/coffee facilities in the room would be good. Information for holiday makers on display would be useful. Wifi connection was free but intermittent.
Location: Near the historical area. Within walking distance of restaurants and shops. We went on a trip to Pompeii and the beautiful Amalfi Coast!
We stayed for 4 nights in October, the staff were very friendly and helpful and the hotel was amazing - it was previously a palace!
5 out of 5
Recommended
for Everyone
by A verified traveler

Really comfortable base to visit naples

Posted Oct 25, 2014
Bit of a scruffy area but great access to trains for Pompeii sorrento and hurculeneum. Great service and comfortable rooms.
4 out of 5
Recommended
for Couples
by A verified travelerfrom NYC

Nice Hotel close to all

Posted Oct 12, 2014
Pros: The room was beautiful and spacious.
Cons: Room service (really a ham and cheese sandwich on white bread, 2 slice ham off dubious quality and 1 slice cheese) at 9 euros plus 7 euro service fee.
Location: Lots of shopping, cheap and delicious food.
The hotel itself was lovely, the neighborhood was a bit dicey. My wife and I went out for morning coffee and the cafe we settled on was filled with working girls at 9 in the morning, a bit off putting. The only issue with the hotel was the room service food was horrible and over priced (as is all room service food).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Petaluma, CA

Excellent Location

Posted Oct 8, 2014
Pros: The hotel room was clean, spacious and well-appointed. We had traveled throughout Italy for three weeks and felt that this hotel was one of the best.
Location: The hotel was in a good neighborhood close to the train station and shopping.
We thoroughly enjoyed our two night stay at the Palazzo Caracciolo Napoli. The hotel staff was professional and very helpful. The room was large, well furnished, and very comfortable. The bathroom had a double sink and ample counter space. Breakfast was tasty, although a bit pricey.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great value, central location

Posted Oct 6, 2014
The courtyard setting is very peaceful, we had a remarkably silent, well appointed room. It was quite small but very good value, and easily walkable to all the sights. It's a perfectly safe area!
4 out of 5
by A verified travelerfrom Napa, CA

Lovely old place

Posted Sep 25, 2014
Cons: Service
Location: A little out of the way
Room comfortable and well furnished. Location of hotel so-so. Staff not as obliging as they should be. We ate dinner there and service was awful. Took over an hour to get our appetizers. Again, service staff not very pleasant. Food was excellent, however.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Oasis!

Posted Sep 23, 2014
Beautiful hotel. The courtyard is an oasis in the middle of a crazy and busy city! Staff all go out of their way to help you with anything.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Liverpool

Naples in a week

Posted Sep 21, 2014
Pros: Location was important and we could return after sightseeing for a wash and brush up before venturing out in the evening for drinks and pizza/pasta.
Cons: Nothing. Everyone was helpful and spoke perfect English. We had a bath and shower combi which was brilliant. Possibly tea and coffee in room?
Location: Buy a day travel ticket which covers metro and trams, buses and just visit places. The archaeological musuem is close. Also Castles worth a visit.
Brilliant for a week stay - could have stayed longer. Just be aware that the traffic never stops or slows down. Fantastic bustling city with plenty to see and do. Beautiful hotel in the old area with good access to the main station (Alibus from airport 4 euros). Well sited for museum, plenty of churches, cathedral, restaurants and bars, shopping, etc. We were able to go to Pompeii on the local train, saving a lot of money on a booked tour. Don't be alarmed by the grafitti - it is everywhere. Apart from the odd beggar we had no problems with anything and everyone was very helpful with our poor italian. We also visited the catacombs (don't miss!) and trekked out to the cimiterie di fontanalles on foot. As a fairly fit couple in our fifties we soon got used to the traffic and many scooters whizzing about and had wonderful coffee and rolls each morning as different cafes. The pavements are quite uneven with many changes in levels so may not be suitable (in the old area) for people with mobility problems. The main shopping area (Via de Toleda) is probably better for that and has all the usual big city shops. We liked the old backstreets with the tourist shops as well as the handy supermarket round the corner from the hotel where we could get a snack for the day. A great eye opener to Neopolitan culture and life lived at high speed.