Ratings based on 239 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from NYC

Nice Hotel close to all

Posted Oct 12, 2014
Pros: The room was beautiful and spacious.
Cons: Room service (really a ham and cheese sandwich on white bread, 2 slice ham off dubious quality and 1 slice cheese) at 9 euros plus 7 euro service fee.
Location: Lots of shopping, cheap and delicious food.
The hotel itself was lovely, the neighborhood was a bit dicey. My wife and I went out for morning coffee and the cafe we settled on was filled with working girls at 9 in the morning, a bit off putting. The only issue with the hotel was the room service food was horrible and over priced (as is all room service food).
5 out of 5
Recommended
for Everyone
by A verified traveler from Petaluma, CA

Excellent Location

Posted Oct 8, 2014
Pros: The hotel room was clean, spacious and well-appointed. We had traveled throughout Italy for three weeks and felt that this hotel was one of the best.
Location: The hotel was in a good neighborhood close to the train station and shopping.
We thoroughly enjoyed our two night stay at the Palazzo Caracciolo Napoli. The hotel staff was professional and very helpful. The room was large, well furnished, and very comfortable. The bathroom had a double sink and ample counter space. Breakfast was tasty, although a bit pricey.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great value, central location

Posted Oct 6, 2014
The courtyard setting is very peaceful, we had a remarkably silent, well appointed room. It was quite small but very good value, and easily walkable to all the sights. It's a perfectly safe area!
4 out of 5
by A verified traveler from Napa, CA

Lovely old place

Posted Sep 25, 2014
Cons: Service
Location: A little out of the way
Room comfortable and well furnished. Location of hotel so-so. Staff not as obliging as they should be. We ate dinner there and service was awful. Took over an hour to get our appetizers. Again, service staff not very pleasant. Food was excellent, however.
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Oasis!

Posted Sep 23, 2014
Beautiful hotel. The courtyard is an oasis in the middle of a crazy and busy city! Staff all go out of their way to help you with anything.
5 out of 5
Recommended
for Everyone
by A verified traveler from Liverpool

Naples in a week

Posted Sep 21, 2014
Pros: Location was important and we could return after sightseeing for a wash and brush up before venturing out in the evening for drinks and pizza/pasta.
Cons: Nothing. Everyone was helpful and spoke perfect English. We had a bath and shower combi which was brilliant. Possibly tea and coffee in room?
Location: Buy a day travel ticket which covers metro and trams, buses and just visit places. The archaeological musuem is close. Also Castles worth a visit.
Brilliant for a week stay - could have stayed longer. Just be aware that the traffic never stops or slows down. Fantastic bustling city with plenty to see and do. Beautiful hotel in the old area with good access to the main station (Alibus from airport 4 euros). Well sited for museum, plenty of churches, cathedral, restaurants and bars, shopping, etc. We were able to go to Pompeii on the local train, saving a lot of money on a booked tour. Don't be alarmed by the grafitti - it is everywhere. Apart from the odd beggar we had no problems with anything and everyone was very helpful with our poor italian. We also visited the catacombs (don't miss!) and trekked out to the cimiterie di fontanalles on foot. As a fairly fit couple in our fifties we soon got used to the traffic and many scooters whizzing about and had wonderful coffee and rolls each morning as different cafes. The pavements are quite uneven with many changes in levels so may not be suitable (in the old area) for people with mobility problems. The main shopping area (Via de Toleda) is probably better for that and has all the usual big city shops. We liked the old backstreets with the tourist shops as well as the handy supermarket round the corner from the hotel where we could get a snack for the day. A great eye opener to Neopolitan culture and life lived at high speed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel, terrible location

Posted Sep 19, 2014
Hotel was lovely, the area is very run down and a bit intimidating to walk through. Room was excellent
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great

Posted Sep 16, 2014
Oasis of calm in a chaotic area of naples . Close to garibaldi and nice pizzas .
5 out of 5
Recommended
for Everyone
by A verified traveler from Stoke-On-Trent

Great Hotel

Posted Sep 8, 2014
Pros: Hotel had a great 'feel' to it and was exceptional value for money.
Cons: More staff would improve service.
Location: Close to main railway station - good eateries within easy walking.
Hotel very clean, comfortable rooms, friendly staff and good food. Good location close to rail station.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

We were very impressed on first sight.

Posted Sep 8, 2014
Pros: The staff were extremely pleasant and accommodatin even though sometimes there was a language barrier. Quickly provided water and ice for us to use
Cons: I see no area for improvement
Location: Not a good location as it's near the train station. Ok during the day but wouldn't venture out after dard unless by taxi
Check in was simple. I asked for a room with a nice view and I was placed in a room with a beautiful outside terrace. Our friends arrived and were pit in the next room so we could easily have cocktails together in the evening. The most comfortable beds and duvets ever!