Ratings based on 97 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Under RenovationPosted Nov 3, 2014 on Hotels
Hotel under renovation. Roadside rooms a little loud but room nice enough and good size.
for Familiesby Øyvind Johnsen from Bergen, Norge
Hyggelig personalePosted Oct 26, 2014 on Hotels
Vi bodde på Residence ifjor og var godt fornøyd. Desverre ble opplevelsen denne gang ikke tilfredstillende. Hotellts resepsjon, resturant og trimrom var under oppussing og ikke tilgjengelig. Dette var vi ikke klar over da vi bestilte via Hotels.com. Frokosten ble servert i et telt ute i hagen, og hygienen her var ikke tilfredstillende. Rommet ble ikke rengjordt to ganger uten at vi ga beskjed.Rommet var ok med unntak av sofa som var nedslitt og direkte ukomfortabel å sitte i. Når du skal være en uke. så må det være totalkomfort på rommet. Kommer ikke til å bruke dette hotellet på nytt.
Comment from Hotel Management
Jan 3, 2015 by Jodie Velez, Hotel Management
Thank you for taking the time to share your recent experience at the Residence Inn Naples with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. Unfortunately, this sometimes requires essential renovations in our guest areas. As you noticed, we are currently undergoing a major renovation of our lobby. This area is sure to provide a highly functional space and stylish décor that meet the modern needs of our valued guests, like you. Although we fell short of meeting your expectations during your past stay, I hope you will consider Residence Inn Naples on your next visit to Naples so that we can better deliver upon the guest experience you deserve.
for Business Travelersby Octobergirl from Swansea
Marriott fort laudetdalePosted Oct 4, 2014 on Hotels
Hotel was under renovation otherwise would have given full rating as excellent - we were not advised of this
for Everyoneby A verified traveler from Livermore, CA
Decent Hotel in a great locationPosted Sep 17, 2014
Pros: Location and service
Cons: Room had a funky smell (mild)
Location: close to beach and many good restaurants.
Stayed two nights, Room was good size and clean. Check-in was easy and the agent was very friendly and helpful. The service was good and breakfast was standard for a RI.
Posted Aug 19, 2014 on Hotels
for Everyoneby A verified traveler from cincinnati
Posted Aug 16, 2014
Had a great stay!! Will go back again. Was a great place to take my pup. She was as welcome there as I was.
Posted Aug 12, 2014 on Hotels
for Familiesby A verified traveler from Paris
Hôtel familialePosted Aug 11, 2014
Bon séjour dans l'ensemble notamment "social event" en semaine mais humour déplacé du personnel concernant le lit d'appoint. Dommage !
for Business Travelersby A verified traveler
Posted Aug 7, 2014 on Hotels
for Overnight Stay Before Destinationby Mr. and Mrs. Sanchez from South Florida
Posted Aug 7, 2014 on Hotels
We will definitely recommend it and go again! Thank you