Interior

Reviews of Super 8 by Wyndham Naples

2.5 out of 5
Super 8 by Wyndham Naples
3880 Tollgate Blvd, Naples, FL

Reviews

6.4
Rating 10 - Excellent. 156 out of 934 reviews" "
Rating 8 - Good. 287 out of 934 reviews" "
Rating 6 - Okay. 211 out of 934 reviews" "
Rating 4 - Poor. 135 out of 934 reviews" "
Rating 2 - Terrible. 145 out of 934 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Gene

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
Horrible place doesn’t look way it does in the pictures ….Wasn’t for me ….
Stayed 3 nights in Sep 2022
Response from Manager on Sep 9, 2022
Hello Gene, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 Good

ROBERT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Manager on Aug 23, 2022
Hello ROBERT, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Acacio Alberto

Stayed 1 night in Jul 2022
Response from Manager on Aug 3, 2022
Hello Acacio Alberto, On behalf of our entire staff thank you for staying with us and for rating your stay.,

10/10 Excellent

Kylon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 29, 2022
Hello Kylon, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Kiley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 24, 2022
Hello Kiley, It was our privilege to earn your business and we hope to host you again on your next trip.,

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
liked location, Did not like poor upkeep of the property, video check in was difficult. Also apparently has longer term guests that hung out on the walk ways. They were not a problem but gave a feeling of not where I would like a family to stay
Stayed 2 nights in Jul 2022
Response from Manager on Jul 20, 2022
Hello Charles, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Lucas

Traveled with family
Disliked: Property conditions & facilities
Poot condition
Stayed 2 nights in Jul 2022
Response from Manager on Jul 20, 2022
Hello Lucas, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.

8/10 Good

Dustie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2022
Response from Manager on Jul 14, 2022
Hello Dustie, Thank you for sharing your experience. We truly appreciate the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Sylfane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this property
Stayed 1 night in Jul 2022
Response from Manager on Jul 7, 2022
Hello Sylfane, It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

2/10 Terrible

Jeanette

Traveled with partner, Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
I was there for 2 days and no one came to clean the room we had to disposs our own garbage and i fix the bed before we left the room came back and it was the same way we left it.
Stayed 2 nights in Jul 2022
Response from Manager on Jul 7, 2022
Hello Jeanette, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we did not provide that for you. With Covid 19 restrictions and regulations in place we are doing our best with what limited staff we have available. Also working to keep from cross contamination with less service contact. We hope to have a chance to serve you as a guest again in the future.

4/10 Poor

Sergio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 7, 2022
Hello Sergio, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower head not working properly
The overall experience was pretty good, the only thing that was missing was the perfect shower head. The shower head the unit had was not very good. If you replace that in a flash you shouldn't have any problems.
Stayed 1 night in Jun 2022
Response from Manager on Jul 4, 2022
Hello Michelle, Guest satisfaction is our number one objective so we really appreciate the input regarding our shower and comments about our shower head. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Sylfane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the service
Stayed 1 night in Jul 2022
Response from Manager on Jul 4, 2022
Hello Sylfane, Know that your voice is of tremendous importance to us and we value your comments about our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

6/10 Okay

Roman

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Manager on Sep 21, 2022
Hello Roman, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value & conveniently located
Location off highway - many options for eating & shopping. Great value for the cost.
Stayed 2 nights in Jun 2022
Response from Manager on Jun 23, 2022
Hello Jill, We appreciate the time you have taken to bring to our attention your feedback with regards to our location and also our value. We hope to see you again to deliver you with a 5 star experience.

6/10 Okay

Mark

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Could have been better
The blankets were dirty, a couple of roaches in the room, the front door had a big enough gap on The bottom where insect or othee pests can get in. We were there one night so it was bearable. If i would have had to stay longer i probably would have left.
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Hello Mark, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

4/10 Poor

Alberto

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good prepared handicap room
Stayed 1 night in Apr 2022
Response from Manager on May 3, 2022
Hello Alberto,It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

4/10 Poor

Daniela

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Full of roaches
We understand that this is a motel, but the room we first got was full of roaches. Basically it was a fight to kill them the first night. Our room was moved but ultimately it was very uncomfortable. There was no compensation for this inconvenience and basically almost was seen as being annoying for asking to move. We have children, of course we werent going to stay in a room full of roaches. Definitely not worth the price even if other places nearby are more expensive.
Stayed 2 nights in Apr 2022
Response from Manager on May 2, 2022
Hello Daniela,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Letisia

Traveled with family
Disliked: Cleanliness, staff & service
My room did not get service the following day I went down to the front desk to ask for it to be serviced as well as pool towels all I got was towels no one ever came to service the room I asked for to be service because there were intimate clothing in there. From a previous guest. My phone never worked I also asked for that to be checked out so I constantly had to walk down to the front desk. Also in the bathroom the ceiling is falling apart. Literally there is a hole. Pool area was nice and clean which we did use unfortunately the water wasn't heated so it was ice cold. And the day of our checkout we were told checkout is at 11:00 a.m. but the housekeeping was knocking at our door by 9:00 a.m.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 26, 2022
Hello Letisia, Thank you for sharing this honest review and feedback about our housekeeping and also our towels. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean comfortable place to stay for a few nights
The checkin was handled using a kiosk with a telepresence of the clerk. I found this a bit unusual but it worked
Stayed 3 nights in Apr 2022
Response from Manager on May 5, 2022
Hello Kim, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our clerk. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Chris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were clean and comfortable. The hotel clerk was very hard to understand as his English was very broken and did not speak loud enough to hear him. He needs to speak much slower and annunciate properly. We registered through a video screen.
Stayed 1 night in Apr 2022
Response from Manager on Apr 24, 2022
Hello Chris, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

6/10 Okay

Ethel

The room was nice, looked clean, at night in bathroom was roaches when I turned on light, other than that nice, There was a guy in the parking lot doing tricks with his gadget that sounded like keys clicking loud at 0230 woke me up.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 24, 2022
Hello Ethel, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,

6/10 Okay

Niamh

Business traveler
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2022
Response from Manager on Apr 16, 2022
Hello Niamh, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

8/10 Good

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Manager on Apr 12, 2022
Hello Marta, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Apr 2022
Response from Manager on Apr 16, 2022
Hello John, Thank you for your valuable opinion regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.

8/10 Good

Perry, Pembroke Pines

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, comfortable rooms, and staff with excellent attention.
Stayed 4 nights in Mar 2022
Response from Manager on Apr 6, 2022
Hello Perry, We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

8/10 Good

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was fine. We had to cancel the second night and the Expedia rep. told us he had cancelled it, but had not done so. Fortunately, the manager Paul was extremely helpful and professional and took care of everything for us. I would recommend this hotel due to the friendly staff such as Paul.
Stayed 2 nights in Apr 2022
Response from Manager on Apr 6, 2022
Hello Larry, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff and property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Paulo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor maintenance ( frige not working and leaking water; hair dryer not working); cochroach; bad smell; not clean; no real front desk and no explanation/sign of what to do; front virtual front desk nor clean and with lots of boxes around (like a sotre room)
Stayed 1 night in Apr 2022
Response from Manager on Apr 5, 2022
Hello Paulo,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Justin

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Manager on Apr 5, 2022
Hello Justin, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

6/10 Okay

thomas

Traveled with family
Disliked: Staff & service, amenities
no coffee or breakfast
Stayed 3 nights in Mar 2022
Response from Manager on Apr 3, 2022
Hello thomas, Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our breakfast. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

6/10 Okay

Martrece

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
When checking in there were 2 guys behind the desk and adviced me to check in on the kiosk (weird technology) anyway upon check in i asked the guy on the screen was the room a jointed room (don't like them due to past experiences you can hear through it and smell smoke ect.) The kiosk guy said yes, i didn't agree so he switched my room(i had been driving all day so i was tired ready to relax a little) to 134 i get there and it is a standard room😫😡... I purchased a suite that has a little front room area with a couch ect. So i had to go back wait in line AGAIN then finally he put me in the $248 a night room i seen on the web rm 154 everything was soooo hard the beds were super firm the couch was worn out not worth the money at all the location was okay but the furniture was AGED!! The bathroom tub wasnt gr8 had stains in it from just being there for so long (i know because i tried scrubbing it out) but for the price find somewhere else with better furniture and beds your back will thank you!!
Stayed 2 nights in Mar 2022
Response from Manager on Mar 23, 2022
Hello Martrece, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our furniture and location. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Terrible

Garth

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Poor and lots of traffic noise!
Extremely Poor, Door had Gaps as big as 3/4" at sides and bottom, traffic noise all night long... Bugs coming under the door, gasket did not close the space, Sink drain did not work, and holes in the Bathroom tile walls, that looked to me to be Mouse holes, they were big enough, but I did not see a mouse. Don't stay here
Stayed 1 night in Mar 2022
Response from Manager on Mar 24, 2022
Hello Garth,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Cathy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The cleaning of the floors could could be better. The ceiling of the bathroom was disgusting. I had burn marks on my blanket. The room next door at other motel was cheaper and nicer. Also, the breakfast at your hotel was non-existent. Also, did not like the kiosk.
Stayed 5 nights in Mar 2022
Response from Manager on Mar 21, 2022
Hello Cathy,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Tiffany

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Horrible, the room smelled horrible, the sheets had cigarette burns on them. The walls sweated. Won’t ever rent a room from them again ended up staying at a friends place the second night.
Stayed 2 nights in Mar 2022
Response from Manager on Mar 20, 2022
Hello Tiffany, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

10/10 Excellent

Shawn

Stayed 3 nights in Feb 2022
Response from Manager on Mar 10, 2022
Hello Shawn, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
I loved the location, close to many restaurants and Walmart, convenient location1 highly recommended!
Stayed 1 night in Mar 2022
Response from Manager on Mar 9, 2022
Hello Gabriela, It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

4/10 Poor

Marilyn

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Didn't like Kiosk check in. Very difficult to under the heavy accents of individuals working kiosk. Also the batteries in tv remote were totally corroded which we did not discover until after we had gotten into pjs.
Stayed 1 night in Mar 2022
Response from Manager on Mar 9, 2022
Hello,Thank you for staying with us! Please accept our apology for your concern for Contactless check in you experienced. Please know that this is not the experience we wish to give our valued guests. In the wake of the COVID-19 global pandemic, the need for contactless check in has been pushed. This echoes the sentiments shared across several industries from credit card companies to airlines. The hospitality sector is turning to solutions that embrace new safety measures. For the past year, hotels have been putting strict protocols in place to ensure their guests feel comfortable during their stay. The need for social distancing and limited contact with other people means contactless check ins have never been more important as hotels around the world look for new solutions that protect their staff and guests. Thank you for your understanding.

2/10 Terrible

Brian

Stayed 2 nights in Feb 2022
Response from Manager on Mar 9, 2022
Hello,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

6/10 Okay

Gillian

Traveled with partner
Liked: Cleanliness, staff & service
Room was nice….bathroom was not updated Very limited breakfast
Stayed 1 night in Mar 2022
Response from Manager on Mar 8, 2022
Hello Guest, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Matthew

Stayed 3 nights in Feb 2022
Response from Manager on Mar 8, 2022
Hello Guest, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
There are so many things wrong with this hotel, it’s impossible to know where to start. there were huge gaps around the bottom and the side of the entry door, ensuring that Bugs would be spending the night with us. They did. The horrible stains in the toilet indicated that the room hadn’t been cleaned for weeks. The hairdryer did not work. The room rate was 10 times what this place is worth. It was impossible to understand the deep accent of the support staff
Stayed 5 nights in Feb 2022
Response from Manager on Mar 4, 2022
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

4/10 Poor

Daniel

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Yuk
Dirty no food. 2 inch gap under the outside door
Stayed 3 nights in Feb 2022
Response from Manager on Mar 4, 2022
Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

6/10 Okay

Maria

Business traveler, Traveled with pets, Traveled with family
The smell of humidity is so strong
Stayed 1 night in Feb 2022
Response from Manager on Mar 5, 2022
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Poor

Ricardo

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2022
Response from Manager on Feb 27, 2022
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

2/10 Terrible

Joseph

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Moldy and Musty - checked out 4 days early
Room was full of mold as evidenced by the dehumidifier in the bathroom. Furniture was buckled from moisture. It was awful. Booked for 5 nights and left after my first night.
Stayed 5 nights in Feb 2022
Response from Manager on Feb 27, 2022
It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

rick

Traveled with family
Disliked: Staff & service
The place was extremely dirty. We saw a cockroach on the wall. There we only Kiosk to check in. Never saw a person who worked there. Felt unsafe too.
Stayed 1 night in Feb 2022
Response from Manager on Feb 27, 2022
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Debra

Traveled with family
Efficient for a one night stay over.
The room was efficient but not too esthetically pleasing (flooring and bathroom). The entrance door was poorly sealed allowing bugs to easily get. The room was next to the ice maker and housekeeping so we were woke up very early by staff talking and playing loud radio/tv.
Stayed 3 nights in Feb 2022
Response from Manager on Feb 25, 2022
Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guests experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager on Feb 24, 2022
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.,

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo unico que no me gusto fue el olor de la habitacion, creo que no es falta de limpieza porque en realidad estaba muy limpio, sin embrago la habitacion tenia un olor un poco raro.
Stayed 2 nights in Feb 2022
Response from Manager on Feb 23, 2022
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

4/10 Poor

Christy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Not happy
The check in was through a virtual kiosk. The room exterior looks like a motel turned into a hotel. The room was comfortable with 2 beds but the room smelled musty and made us feel like we slept for 3 nights breathing mold. We stayed as no other hotel had availability within 50 miles.
Stayed 3 nights in Feb 2022
Response from Manager on Feb 24, 2022
Thank you for staying with us! Please accept our apology for your concern for Contactless check in you experienced. Please know that this is not the experience we wish to give our valued guests. In the wake of the COVID-19 global pandemic, the need for contactless check in has been pushed. This echoes the sentiments shared across several industries from credit card companies to airlines. The hospitality sector is turning to solutions that embrace new safety measures. For the past year, hotels have been putting strict protocols in place to ensure their guests feel comfortable during their stay. The need for social distancing and limited contact with other people means contactless check ins have never been more important as hotels around the world look for new solutions that protect their staff and guests. Thank you for your understanding.