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Reviews of The Fresh

3 out of 5
The Fresh
Via Donnalbina 7, Naples, NA

Reviews

7.2

Good

Rating 10 - Excellent. 18 out of 90 reviews" "
Rating 8 - Good. 34 out of 90 reviews" "
Rating 6 - Okay. 22 out of 90 reviews" "
Rating 4 - Poor. 9 out of 90 reviews" "
Rating 2 - Terrible. 7 out of 90 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, property conditions & facilities
FOR US THE LOCATION WAS SCARED. NOBODY IN THERE , ENTRACE OF HOTEL WAS DARK PLACE, AND THE PRINCIPAL DOOR VERY DURY. NEVER COME BACK SORRY
Stayed 1 night in May 2023

8/10 Good

ROBERT

Stayed 3 nights in Oct 2022

2/10 Terrible

Colin

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
TL;DR : This is NOT a hotel. It is a BnB-like accommodation with misleading advertisement. Owner also tries to browbeat negative reviews by threatening calling the cops. We arrived in a graffiti laden alleyway at around 4pm, well within the 2 to 8pm check-in time (front desk is supposed to be open from 8am to 8pm) to a door with a lockbox. We ring the location and get no answer. We find a note that says that we need to contact someone through WhatsApp if it's after 2pm. Which is... highly irregular. Contact the number (good thing we had international data) and no response so I start looking at the lockbox. Within seconds, I get it open and find a bunch of keys. Didn't feel comfortable taking the keys so I tried to close the box again but couldn't anymore. After nearly 2 hours! I finally get a response after I contacted Expedia to get a refund. He gives me instructions to open the lockbox and tells me it's my fault because we checked-in after 2pm. We got no instructions of that sort from him (or at all). Turns out, the lockbox code was not one that I had tried which now freaks us out considering how easy it was to open, anybody could have made doubles. Asked for a refund directly because both not a hotel room or safe and he refused. Ended up going elsewhere. After he saw a negative review on google, he sent us the cop threat. This is NOT a hotel. Nobody works here. The 8am to 8pm front desk is a lie and is not manned. We even saw other people waiting the next day.
Stayed 2 nights in Aug 2022

6/10 Okay

mohamed t

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and good service
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Room comfort
Ok place to dump you bags and get clean.
Great location. Inexpensive price. No air conditioning. Hot. Had to sleep with windows open. Noisy all night long.
Stayed 2 nights in Oct 2019
Response from alesandro on Oct 16, 2019
considering that we are in October without air conditioning you can sleep, the service has been suspended since October 1 for maintenance our fixtures are super soundproofed said so it makes us look like a structure without air conditioning Regards

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here is my best recommendation. Find a different Hotel
Stayed 2 nights in Sep 2018
Response from Alessandro on Jan 4, 2019
Could we know the reason for your note since it does not talk about anything in a party?

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
False Advertisement
I typically choose hotels based on the services offered. One important service for me is airport transportation (even with a fee) since I find taxis can try to overcharge you. That was one of the reasons The Fresh was selected. So I was disappointed when I emailed them a couple of days prior to my arrival to arrange transportation and was informed that my arrival time was a busy period and it would not be available. Again, I was disappointed but understood since my arrival in Naples was during a timeframe typically used for check-in. So I took a taxi and paid more than double the price quoted by The Fresh. To avoid this issue for my departure, I immediately emailed the owner after check-in to arrange transportation for my departure several days later. I was then informed that the service was not available period. I sent screenshots from their website and Expedia stating that airport transport is available for a fee. I was then told that they don't offer it anymore. This really upset me. It upset me more than the A/C that you could only feel when you in a specific spot in the room and that they turned off daily resulting in my coming from a very hot outdoor environment into a sweat box. More so than the internet service that kept going in and out. Consistent A/C and internet service were not advertised but airport transport was. If I was aware of this, I would not have spent my money and my Expedia points at this location. If you don't offer a service, don't advertise it.
Stayed 5 nights in Aug 2017

6/10 Okay

Tony , Florida

Liked: Staff & service
Too expensive for the accommodations.
Rooms requested were not available the day we arrived. However, the owner was there when we arrived. I did not realize that we would have needed an elevator. No elevator! Owner was pleasant. The B&B was on the second floor in Italy it's the first floor. Had to walk up and down with luggage. We arrived on a Thursday rooms requested were available on Saturday. .

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Affordable option, great location
Best thing about this hotel is its location, just a minutes walk away from one end of Centro Storico and many of the tourist attractions. Affordable price and overall good quality of room, although the bed was pretty hard and the shower very small, and breakfast could be improved by having more savoury options. Staff here speak almost no English but can provide a map of the area, and its easy enough to find your own way around.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
Nice service

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lindomar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Lidija, Alberta

Liked: Cleanliness, staff & service
OK hotel.
Although it didn't look like it from the outside, the hotel was nice inside, and in a good location. The air conditioning was very weak and the wifi was so spotty. Most times it did not work in our room. We use wifi to plan our days, etc. the breakfast was good.

10/10 Excellent

Roman&Svetlana, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel in the historic center.
very nice and polite staff, a little bit poor english knowladge like in general in Napoli. breakfast always on time with a lovely warm croissant, cake and etc. in the end of our visit been offered a taxi to airport, cheap and on time. atmosphere was awesome and comfortable. it is the right place to stay.

8/10 Good

Paul, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A reFRESHing base from which to explore Napoli
I stayed in the Fresh for 4 nights in October 2014 - I arrived late (very late) and had not realised I needed to tell the hotel in advance; no fear, they called me and it was all sorted (THANK YOU). The rooms are comfortable and brightly decorated - the decor seems to be lime green or pink and it gives the place a modern feel despite the building being an old building in old naples. The location is great - 3 minutes from the heart of old naples and 10 minutes from the highlight for me - Napoli Underground.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, great location, close to everything
Lovely Hotel, great location, close to everything, Naples bay, Royal Place, Castle Nuevo just a stones throw away. The University and Metro underground line is just around the corner as well as the fabulous shopping streets!
Response from Alessandro Propietario on Feb 28, 2015
thanks for your great review.

6/10 Okay

Tiffany, US

Disliked: Cleanliness, room comfort
Room & bathroom were a bit small. Location wasn't the greatest either. Clean and good service though.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Awful place - Avoid
Worst hotel stay in a very long time.. 1. At 10 Am day of check in the hotel manager Alessandro called to say that The Fresh has a boiler issue - hence no hot water and we had to go to sister hotel Hrooms. 2. Hrooms was located away from everything - port, train station, city centre - had to use crowded Naples metro to get around every day. The manager was under the impression he was doing us a favour. 3. Hrooms has no staff other than non English speaking cleaning lady. There was no one at reception after we checked in for the entire 3 days stay. 4 different keys were needed to get onto the building, hotel and then room! 4. Toilet would not flush and my dad had to fix it as there was no one to ask for help. 5. After a shower the entire bathroom was flooded - again - no one to ask for help - so we left it for cleaning lady to drain next day. 6. Requested triple room for 3 adults and at The Fresh the reservation indicated 3 beds would be available. We got one double and a very uncomfortable sofa bed- I am only 5ft 4 and my feet were out. The only positives I can think of are the size of the rooms and cleanliness. It should really be marketed as serviced apartments or something along these lines (there is no hotel staff or service to speak of) to manage expectations.

10/10 Excellent

Carey, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is very close to a beautiful church.
I thought The Fresh was very tastefully decorated and comfortable. The staff were very congenial. The owner even picked me up from the airport! He also arranged for a txi to take me to the ferry the next day, witch is just a short distance away, The continental breakfst was very nice also.This place was a real bargain, too.
Response from Alessandro on Apr 12, 2014
Thanksa lot for your comment. Alessandro

8/10 Good

dontknow123, london

Liked: Cleanliness, property conditions & facilities, room comfort
Great from the inside
Decent continental breakfast included. The staff member who stays there for most of the day isn't too helpful in terms of recommending routes, restaurants or attractions but does his job well which is to lay out breakfast and check you in. We found the location a bit hard to find because the google maps location for the hotel is wrong (sept 2013). 25 mins walk to train station, 8 min walk to port, 30 seconds walk to nearby (small but functional) supermarket. Good stay overall.
Response from Alessandro on Feb 22, 2014
Good evening, Thank you for leaving your review. Actually google map marks a difference on the exact location, we are in Via Donnalbina 7 at the very beginning of the road. Our server is to look at and takes care of cleaning and colaizone. To see you again soon, thanks.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
il peggiore è migliore di questo b b
Stayed 2 nights in Jun 2023

8/10 Good

Tomas

Liked: Staff & service
Stayed 2 nights in Feb 2023

2/10 Terrible

Arianna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Non e' un hotel 3 stelle ma un b&b senza accesso diretto, bisogna entrare in un palazzo. Non c'è nemmeno l'ascensore perche di uso condominiale e bosogna essere in possesso della chiave che ha solo il gestore che non è mai presente in struttura. È piu caro di altri hotel 3 stelle molto belli e puliti. Altamente sconsigliato.
Stayed 3 nights in Jan 2023
Response from Alessandro on Feb 21, 2023
Buona sera sulla sua recensione si basa sul malcontento nato per partenza anticipata su una camera prenotata per tre notti abbiamo ridotto la penale solo su due ha voluto anticipare la sua partenza ricordiamo a tutti i nostri clienti che il palazzo dispone di ascensore condominiale dove viene richiesto un pass elettronico per l'attivazione la pulizia viene fatta tutti i giorni e la signora al check out non ha assolutamente motivato spiegazioni relative alla struttura ma semplicemente per un problema suo personale che non abbiamo compreso a preferito andare via tutte le stanze sono climatizzate aria calda e fredda in base alla stagione dispongono di staff al desk al mattino per assistenza e tutti i clienti possono accedere autonomamente in struttura per gli arrivi serali effettuiamo assistenza telefonica rilasciamo i codici per ritiro chiave in una cassetta .

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione strategica e vicinissima alla fermata metro. La camera molto spaziosa e pulita, ottima l'accoglienza di Pina al desk. Consentono di lasciare il bagaglio nella sala comune anche dopo il checkout. Consigliatissimo.
Stayed 2 nights in Aug 2022

8/10 Good

JUNICHI

Stayed 2 nights in Jul 2022

10/10 Excellent

Lorenzo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great b'n'b
Riktigt bra b'n'b i ett grymt läge i Neapel. Gångavstånd till det mesta, många bra restauranger i området. Rent och snyggt och bra service.
Stayed 5 nights in Jun 2021
Response from Alex on Jun 15, 2021
thanks for your review...see you soon

6/10 Okay

Anders

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Gonzague

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel for the price. Really well located closed to the city center.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

Ann-Charlotte

Disliked: Cleanliness, staff & service, room comfort
Det utlovas för mycket i beskrivningen. Transfer till/från flygplats inte möjlig, incheckningstiden stämmer inte, personal dålig på engelska, ingen fungerande hiss, urdålig frukost (fungerar kanske för italienare), en dag var tydligen duschhanddukarna slut och då fick vi handdukar istället, fungerar inte så bra.
Stayed 7 nights in Jun 2019
Response from Alessandro on Jun 27, 2019
Dear Guest, The transfert service it's only on request if available ( extra charge). Lift inside the bulding it's available when the staff it's inside but you can ask the service The buffet breakfast offer a lot of thing, it' ok for all the people. We change the towels every 3 days Finlay, i dont' remeber any smile from you during the stay but Lumi she is very pretty we all he guest. Regards

6/10 Okay

Christophe

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bof
Ce n’est certainement pas un 3 étoiles. Tout est super cheap même si la réceptionniste est super sympa ça reste un hôtel improvisé dans une ville bâtisse au charme local certes mais c’est un bed & breakfast. A ce prix là un air b n b serait mieux
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Stayed 3 nights in Apr 2019

10/10 Excellent

ERIK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
À conseiller
Quelques chambres au 2e étage d’un bâtiment ancien dans une rue calme à 2 pas de la vieille vile. Très bon accueil. Personnel charmant. Chambre spacieuse avec petit balcon relativement calme grâce au double vitrage. Petit déjeuner simple mais bon. Très bon rapport qualité prix dans l’ensemble.
Stayed 4 nights in Nov 2018

8/10 Good

Belinda, Huesca

Liked: Cleanliness
El alojamiento muy céntrico y la chica que lo atiende muy amable. Las instalaciones correctas
Stayed 4 nights in Dec 2018

8/10 Good

José Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

Natalia

Bien, el wifi es poco malo
Stayed 5 nights in Sep 2018

10/10 Excellent

Christian, calais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderne, à l'intérieur.
Dans une ruelle peu engageante se niche un bâtiment a l'intérieur duquel a été aménagé un ensemble de 6 chambres très accueillantes . Une personne tres sympathique vous accueille et prépare le petit déjeuner. Le tout pour un prix raisonnable.
Stayed 2 nights in Aug 2018
Response from alesandro on Sep 19, 2018
Merci

6/10 Okay

Stefan, Berlin

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Gute Ausgangslage zum Hafen und zur Altstadt
Wir waren 3 Nächte im „The Fresh“. Es war etwas schwer zu finden, da der Zugang in einer Seitenstraße liegt und die Beschilderung klein und unauffällig ist. Durch das Tor dann geht es in die erste Etage wo sich das B&B befindet. Es ist modern und gradlinig funktionell möbliert. Von allen Zimmern aus ist sehr guter Internetempfang. Das Team ist sehr freundlich, ausgeschlossen und stets motiviert, einen angenehmen Aufenthalt zu schaffen. Altstadt und Hafen sind in wenigen Minuten Fußläufig zu erreichen. Auch ein Supermarkt liegt wenige Meter entfernt. Leider Liegen zwei Zimmer direkt zur großen viel befahrenen Straße raus und auf der gegenüberliegenden Seite nächtigen 3-5 Obdachlose mit ihren Hunden. Das Frühstück ist typisch italienisch auf Nachfrage werden auch Schinken und Kass serviert. Insgesamt eine gute Unterkunft für einen Kurztripp.
Stayed 3 nights in May 2018

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bardzo dobre położenie , wszędzie blisko, czysto, śniadania skromne ale wystarczające, trudno znależdż wejście do hotelu, obok market z podstawowymi produktami.
Stayed 4 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grazioso Hotel in centro
Ho trascorso una notte e devo dire che è stato molto confortevole. Hotel situato in centro.
Stayed 1 night in Nov 2017

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tutto molto bello
Tutto molto bello ma la stanza era da due e noi eravamo in tre
Stayed 2 nights in Oct 2017

10/10 Excellent

MARCO, ROMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima esperienza
Bel soggiorno in una bellissima città.....
Stayed 1 night in Sep 2017

10/10 Excellent

thierry, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel tres agreable
personnel tres acceuillant et de bon conseil pdj tres bien si je retourne a naple sans hesitation je choisis cette hotel merci expedia

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bien situé à proximité du centre historique et du métro (500 m). Il faut juste passer outre la petite rue ou se situe l'entrée (pas propre, Tag , ....) Personnel très avenant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Piccola struttura in ottima posizione
Posizione perfetta per visita città.

6/10 Okay

Lando

Disliked: Staff & service
O hotel parece um hostel
O hotel surpreendeu negativamente, primeiro o hotel era muito difícil de achar, tivemos que pedir informação na rua pois não havia identificação alguma de hotel, a localidade passava uma sensação de insegurança grande, a porta muito estreita para se passar com mala, tinha um lance de escadas e o hotel fica em um prédio residencial, parece um apartamento transformado em hostel, café da manhã fraco, não fica ninguém na recepção caso tenha algum problema não tem ninguém para resolver de imediato, Wi-Fi no quarto era horrível, quando hóspedes chegavam de madrugada todos do hotel acordavam. Resumindo, não me hospedaria lá novamente!

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
bien situado, agradable
Agradable, cómodo. Bien situado. Personal agradable. Lo único mejorable es el buffet del desayuno; poco surtido, y servido directamente a cuentagotas por el personal del hotel, en realidad no es un buffet "libre".