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Reviews of Hotel Viola

1 out of 5
Hotel Viola
Via Palermo 220, Naples, NA

Reviews

5.6
Rating 10 - Excellent. 5 out of 45 reviews" "
Rating 8 - Good. 10 out of 45 reviews" "
Rating 6 - Okay. 9 out of 45 reviews" "
Rating 4 - Poor. 11 out of 45 reviews" "
Rating 2 - Terrible. 10 out of 45 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Isagani, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property is great. The surrounding areas are dirty and unsafe.
Stayed 4 nights in Sep 2023

2/10 Terrible

Simon

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No lift. Stairs steep. Steps in corridors unmarked. Low ceiling on stairs (I hit my head). No fire escape notice in room; cupboards dusty. No shelf in bathroom. Missing plug in shower, just a hole with sharp points to hurt feet where cover should have been. Shower weak, drips because joints leaked, Too few power sockets to charge items. Nowhere to put suitcases to unpack them. No bedside lights or bedside switches for main lights. Noisy (woken by guests arriving 2.30am). Aircraft noise. Staff could not find our booking on arrival because they had us listed under corrupted first names not surnames! But they did allow us to leave bags in reception after checking out.
Stayed 4 nights in Sep 2023

4/10 Poor

jason

Stayed 4 nights in Jun 2023

4/10 Poor

Katarzyna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lousy value for big money. The property was dirty with beggars asking for money. The area was stinky, dirty and dangerous.

2/10 Terrible

Mckenna

Stayed 3 nights in Apr 2022

8/10 Good

Monika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
...
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dilapidated property but central location Room smelled like cigarette smoke
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good. Noisy neighborhood

4/10 Poor

dina, calgary canada

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty bad
Dirty. Gross shower and bathroom. Noisy. Constant cigarette smoke smell. Bedding and towels are surprisingly clean for such a place. Helpful staff.

8/10 Good

Roy, Tampa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Naples on the Cheap and Still Sleep Well
Just a couple blocks from the train station. Very convenient if you'll be taking side trips to Pompeii and Herculaneum. I've stayed in the station area before and it can be very noisy all night. This hotel, however, is partway down a side street with little traffic (and in typical Naples style, lots of double-parked cars blocking the street anyway). The staff are friendly and very attentive. The rooms appear to have been recently refurbished. Lots of inexpensive dining options within a one or two block radius. A great value for the money. I'd stay there again.

8/10 Good

alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Kamel

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Madelene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

corentin

Stayed 1 night in Oct 2022

4/10 Poor

Marino

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Sauberkeit eine glatte 0!
Personal war sehr freundlichen. Sauberkeit eine glatte 0. Badezimmer einfach nur Eklig, Duschamatur defekt.
Stayed 4 nights in Mar 2023

10/10 Excellent

Salvatore

Stayed 1 night in Dec 2022
Response from AGOSTINO on Dec 30, 2022
la ringraziamo per l'ottima recensione e ci auguriamo di avervi come ospiti di nuovo in struttura cordiali saluti e auguri per un meraviglioso 2023.HOTEL VIOLA

2/10 Terrible

Rédouane

Stayed 3 nights in Oct 2022

2/10 Terrible

Julia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Salvatore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Stayed 3 nights in Jul 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Stayed 2 nights in Jun 2022

8/10 Good

Hervé

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Quartier populaire près de la gare centrale
Très bon emplacement près de la gare centrale. Quartier populaire. Bon rapport qualité prix même si les installations sont d'une autre époque. Personnel très accueillant.
Stayed 5 nights in Apr 2022

6/10 Okay

Salvatore

Liked: Staff & service
accogliente
Stayed 1 night in Apr 2022

6/10 Okay

Leonardo

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Comfortable, but dirty and band smelling
The room was really comfortable, but the towels had some hair on them, and there is a strong smell of cigarets that males it hard to stay in the room.
Stayed 2 nights in Apr 2022

8/10 Good

Ludovic

Stayed 1 night in Aug 2021

6/10 Okay

Marie

Liked: Cleanliness, room comfort
Disliked: Staff & service
Les chambres sont confortables et spacieuses. Il y a la clim aussi ce qui n'est pas négligeable en plein mois d'août. Les locaux sont propres et pas détérioré. Ce qui est fortement décevant, c'est l'amabilité des employés. Celui de notre arrivée était très froid, et celui du départ voulais nous refaire payer la nuit alors que nous l'avions déjà réglé sur le site.. Nous avons dû appeller le gérant puis regarder nos relevés bancaires afin de ne pas payer la chambre 2 fois.. Le quartier aussi n'est pas très "rassurant" et sale. Pour un court séjour et rapport qualité prix c'est correct.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel osceno. Materasso sporco di sangue. Lenzuola sporche e bucate. Sporcizia ovunque. La testata del letto sporca di chissà cosa. Tutto tutto sporco. Puzza di fumo. Un esperienza terribile! Non lo consiglio a nessuno!
Stayed 3 nights in Jul 2021

8/10 Good

Yélogninsè

Liked: Cleanliness, staff & service
Bien en général surtout l'accueil est parfait
Stayed 1 night in Jun 2021

2/10 Terrible

Mario, New york

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Fa veramente schifo. Non andateci!
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1つ星なのに高過ぎる。
Stayed 2 nights in Dec 2019

6/10 Okay

Giuseppe

Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfait
Stayed 3 nights in Jul 2019

2/10 Terrible

Kenzo

Disliked: Cleanliness, staff & service, property conditions & facilities
Sembra di essere nel bronx e sporco personale freddo non lo consiglerei a nessuno
Stayed 7 nights in May 2018

6/10 Okay

IGOR

Liked: Room comfort
Disliked: Cleanliness

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Immaginavo meglio
La pulizia della camera lascia a desiderare, per non parlare poi delle lenzuola rotte e coperte in buchi fatti da sigaretta, per non parlare dei segni di bruciature da sigaretta sui comodini. Rapporto qualità/prezzo non appropriato, e senza colazione inclusa.
Stayed 2 nights in Mar 2018

6/10 Okay

andrea, firenze

Disliked: Property conditions & facilities
Capodanno a Napoli
Siamo stati bene io e la mia ragazza..tutto ok .il minimo indispensabile c é.la camera è piccola valida e pulita..la posizione è perfetta raggiungi tutto in pochi passi.la via dove c é l hotel e la gente fuori un po particolare e diversa dagli standard ma tutto ok. Vispi!!! Buon soggiorno
Stayed 4 nights in Dec 2017

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

4/10 Poor

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un errore da non ripetere
Bagno orribile, specchio sopra al letto incommentabile, pulizia che lascia a desiderare.
Stayed 2 nights in Apr 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, room comfort
Hôtel situé dans un quartier sinistre où il est peu sécurisant de rentrer le soir. Le personnel de l'hôtel est fort peu aimable et rechigne à vous aider (il m'a fallu insister 4 jours pour récupérer la télécommande de la télé!). Ils ne parlent qu'italien. La chambre était correcte et propre mais l'hôtel est très bruyant (défaut de fabrication: il y a un vide entre le mur et la porte de la chambre). De plus pendant mon séjour, il y avait des travaux dans le couloir et les chambres juste à côté de ma chambre: bruit et odeur insupportables!

6/10 Okay

NICK, 東京

駅チカのホテル
2つ星でしたが、ナポリの駅にも近く、とても便利でした。朝食が付いていなかったので、食事はわかりませんが、周りにお店も多く、不自由はありません。お得な料金でお勧めです。

4/10 Poor

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
È stata una permanenza di poche ore è servito quasi esclusivamente come appoggio

8/10 Good

Mattia

Liked: Staff & service

2/10 Terrible

Lucia, Corsico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Indescrivibile
Il servizio è pessimo, nel prezzo era compresa la colazione e il giorno prima mi hanno detto che il sito aveva sbagliato, risultato è che ho pagato senza avere quello che mi era stoto promesso, non c'è gentilezza senza contare tutte le altre scomodità a partire dal bagno rotto e dalle pulizie inesistenti!