If I book a hotel on the Internet, I'd appreciate being able to correspond online/via email. The front desk closes at 10pm--this needs to be much clearer in the reservation information. When I finally saw that, I emailed the hotel letting them know we would be in on the 11pm train and would require a late check in. They responded by email that's no problem, just call us and we will tell you what to do. No international phone service, all they needed to do was email me the info and we would have been fine. The manager lectured us to no end when he finally arrived to let us in. No worries, lesson learned. Every cheap room has its price!