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Reviews of Comfort Suites Lebanon

2.5 out of 5
Comfort Suites Lebanon
904 Murfreesboro Rd, Lebanon, TN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 647 out of 1016 reviews" "
Rating 8 - Good. 230 out of 1016 reviews" "
Rating 6 - Okay. 70 out of 1016 reviews" "
Rating 4 - Poor. 39 out of 1016 reviews" "
Rating 2 - Terrible. 30 out of 1016 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Becci, huntington beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Id stay again it was great
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Thanks for the 5-star review, Becci. You made our day! We look forward to making your day again real soon.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wife and i liked every thing
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 28, 2024
Thanks for the 5-star review, William. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Patty

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weve never stayed in a hotel where the "heated pool" came close to feeling like it was heated, until now. The kids loved that they could jump right in and play.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 28, 2024
Your review made our day, Patty. We’ve passed your comments on to our team so they can enjoy the good vibes. Comments like yours make our work worthwhile. We love that you enjoyed your stay with us and found the indoor heated pool to your and your family's liking. We couldn’t do what we do without great guests like you! Thanks for choosing to stay with us, we can’t wait to see you again!

10/10 Excellent

Tamas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

James, Hobart

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service
Everyone was very helpful
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 12, 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Marc

Liked: Cleanliness, staff & service
One word: "aging". No USB ports in rooms...but plenty of open wall and lamp sockets. Typical biscuit 'n' gravy, eggs 'n' sausage breakfast. Well presented and clean. Staff were very nice, efficient, helpful. Ill be back next year.
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 5, 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for leaving us a review.

10/10 Excellent

Dominic

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

2/10 Terrible

Mary

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Thank you for taking the time to leave us a review. We are sorry to see that you rated us 1 star since you didn't have the opportunity to stay with us. I did see we processed a full refund and waived the cancellation fee for your reservation. We would love to know what we could have done better for you.

8/10 Good

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, close to project site
Response from Guest Services on Feb 28, 2024
We really appreciate you taking the time to leave us your 4-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Hardy, Columbus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything good place to stay
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 5, 2024
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

Doris

Traveled with family
Liked: Property conditions & facilities
Great breakfast, comfortable bed, enough outlets to plug in all of my chargeable devices
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 17, 2024
Thanks so much for your review, Doris. We love getting feedback about our guests' stays and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s straight for the bread
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 17, 2024
Thanks for the 4-star review, Zachary. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 17, 2024
Thanks for the 5-star review, Hunter. You made our day! We look forward to making your day again real soon.

10/10 Excellent

Jill

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Ashok

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Monica

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 13, 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Safe clean quiet updated good breakfast
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Kwanghoe

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast area is quite small for the guest.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 10, 2024
Thanks, Kwanghoe for your review regarding your recent stay with us. Your feedback is very important to us. Rest assured that we use your comments to continually improve to provide the most enjoyable experience for our guests. Thank you again for leaving us a review.

8/10 Good

Cynthia, Noblesville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All was adequate.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 7, 2024
Thank you so much for leaving us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Allen

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Chelsey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Services on Jan 26, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Donna

Traveled with family
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 26, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place without a doubt. Awesome place to be snowed in
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 26, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Christy

Stayed 1 night in Jan 2024
Response from Guest Services on Jan 26, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and very accommodating during winter storm
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 18, 2024
Thanks for the 5-star review, John. You made our day! We look forward to making your day again real soon.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Guest Services on Feb 7, 2024
Thanks, John for your great review regarding your recent stay with us. We’ve passed your kind words on to our team. The team and I are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. Thank you again for leaving us a review.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 16, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Melissa Parker General Manager on Jan 9, 2024
Melody,We appreciate your business and for taking the time to do the review, this is very encouraging for our TEAM to see these. We look forward to having you stay with us again in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Guest Services on Feb 10, 2024
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

8/10 Good

Otniel

Stayed 2 nights in Dec 2023
Response from Melissa Parker General Manager on Jan 9, 2024
Otniel, Thank you for choosing to stay with us while you were in Lebanon, we look forward to serving your lodging needs again in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, clean, welcoming staff...
Stayed 6 nights in Dec 2023
Response from Melissa Parker General Manager on Jan 9, 2024
Kathryn,Thank you for the kind words, It is always encouraging for our TEAM to see what our guest have to say. We look forward to your next visit.

6/10 Okay

Husna, bellevue

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The hotel room was dirty. The sink had hair and other food items in it. The toilet has pee stains and was not cleaned. The room was ok. Overall I would not stay here again.
Response from Guest Services on Jan 8, 2024
Thank you for taking the time to leave us a review regarding your recent visit with us. Your feedback is very important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Thank you again for leaving us a review.

10/10 Excellent

Les, Eureka

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 1, 2024
Thanks for the 5-star review, Les! You made our day! We look forward to making your day again real soon.

10/10 Excellent

Dawn, Livingston

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 1, 2024
Thanks for the 5-star review, Dawn! You made our day! We look forward to making your day again real soon.

10/10 Excellent

Kevin

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 20, 2024
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Melinda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was fantastic and it was a joyous time!
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thanks for the 10 stars, Melinda! Your review is a great way to let us know we’re on track to making our guests smile! We appreciate you taking the time to give your feedback and look forward to seeing you again in the future.

10/10 Excellent

mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thanks for the 10 stars, Mike! Your review is a great way to let us know we’re on track to making our guests smile! We appreciate you taking the time to give your feedback and look forward to seeing you again in the future.

10/10 Excellent

David

Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 31, 2023
Thanks for the 10 stars, David! Your review is a great way to let us know we’re on track to making our guests smile! We appreciate you taking the time to give your feedback and look forward to seeing you again in the future.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
Thanks for the 10 stars, Tim! Your review is a great way to let us know we’re on track to making our guests smile! We appreciate you taking the time to give your feedback and look forward to seeing you again in the future.

6/10 Okay

Erica

Liked: Staff & service
It was a great hotel to stay at. Staff was very friendly, and it was clean. Hotel needs an upgrade and a few touch ups. A little uncomfortable with the location and surrounding hotels. Great breakfast, nice and hot. I did find a couple of long hairs in my towels but besides these minor things, I really enjoyed my stay.
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you for taking the time to leave us a review regarding your recent visit with us. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you again for leaving us a review.

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little unexpected hidden gem
Great breamfast, very clean, great staff at front desk. Wonderful evironment and just a great stay. Pool was great, hot tub was perfect after a long drive.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
We’ve passed your wonderful review on to our team. Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

8/10 Good

Leon

Great breakfast. Clock didn’t work. Comfortable beds. Fridge door didn’t close properly.
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 31, 2024
Thanks so much for taking the time to leave a review about your recent stay with us. Our guests’ feedback guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to you next time you visit us. Thanks for choosing to stay with us!

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist when we arrived was very nice and very efficient at checking us in.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you so much for taking the time to leave us a review regarding your recent stay with us. We are so happy to hear that you enjoyed your stay with us. The staff and I thank you for your kind words. We hope to see you again in the future.

10/10 Excellent

mike

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

10/10 Excellent

Loretta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Services on Dec 27, 2023
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

2/10 Terrible

Anthony

Disliked: Cleanliness, property conditions & facilities
The beds in the hotel were HORRIBLE. They were box springs and VERY uncomfortable! I slept on the couch instead of the 2 queen beds that were in thw room. The curtains were VERY dirty and stained. There was also, a red substance on the bathroom doorknob that looked like blood. I travel and stay in hotels a lot and this hotel was by far the worst one yet. Will not stay there again next year for Christmas.
Stayed 3 nights in Dec 2023
Response from Melissa Parker General Manager on Dec 27, 2023
Anthony,I am sorry to see that you had so many issues and since you had been here for multiple nights, we had no indication of any issues prior to the review. Had we been informed of any problems we could have addressed this immediately.

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Clean , friendly staff, great pool and hot tub. Breakfast was very good too.
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 24, 2023
Hearing how much you loved your stay has brightened up our day! Thanks for the great review you left us Scott and for choosing to stay with us! We can’t wait to have you stay with us again!