Ratings based on 437 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Murfreesboro, TN

Like Home

Posted Nov 19, 2014
The bed was so comfortable, We didnt want to get up the next morning....I literally slept like a baby.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom South

Posted Nov 18, 2014
Lobby was getting some remodeling work so that was a distraction but nothing major. The hotel is clean and in a good safe area. I would consider it an excellent value when not paying full retail. Otherwise, there are newer and nicer rooms available.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Inez, KY

Had a great stay. close to restaurants, shopping,

Posted Nov 17, 2014
Pros: It was clean. It was close to our event. A mall near by. Great breakfast.
Cons: More parking.
Location: A mall was close. Lots of really good restaurants close. Fuel close. Easy access to interstate hwy.
Close to our event. Good shopping, restaurants, and fuel. Some construction going on, but not inconvenienced. Staff was very helpful. Rooms were excellent. No problems checking in or out. Great time.
2 out of 5
by A verified travelerfrom Kentucky

Room clean, but had issues with bathroom/beds

Posted Nov 16, 2014
Pros: proximity to our shopping
Cons: new mattresses, bathroom fixture upgrades/repairs/ doors that latch easily!
Location: good location for shopping
Our 1st impression of hotel was to enter to a terrible adhesive smell in the lobby where construction was going on with the stairwell to the upper floor was completed demolished. The walls were nothing but unfinished sheet rock and this extended into the breakfast area immediately to our right as we entered the building. The desk clerk was efficient but talked so fast I did not catch everything he said and when I asked he question he answered me curtly witih, "Like I already said, ...." This made me feel as if I was a bother to him instead of a paying customer. Our room had a faint odor as we entered, but it appeared clean and neat. However, the bathroom sink was so tall that we had to stand on our tiptoes to wash/brush our teeth. The shower knob was extremely difficult to pull up and the entire faucet moved & threatened to come off when we forced it up. Then we could not get it to go back down...so the shower direction stayed in the 'ON' position for our entire stay. The mattresses need replacing as they sank in the middle & with 2 people to a bed, we rolled into each other all night long and awoke with aching backs. On the 2nd day after returning from being gone all day, we found our room door ajar...this was very concerning. After reporting this to the current desk clerk, she did apologize, seemed to think the maid did not pull the door to securely& asked us to report anything missing. So our room was open all day. Room was quiet, breakfasts were good.
Comment from Hotel Management
Nov 25, 2014 by Susan, Hotel Management
Thank you reaching out and telling us about your experience. I understand your comments about the construction in the lobby and regret the inconvenience that brought you. We are making improvements to our lobby and breakfast rooms so all our guests will have the benefit of more beautiful common areas. We're working diligently to advertise that on all sites all so guests can make an informed decision. We always want to make you feel appreciated and will ensure the staff conveys this in their actions, as well as ensuring your safety. It is helpful to hear back from guests and we appreciate the constructive criticism you have given us. Thank you for taking the time to tell us your thoughts.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jasper, IN

Stop over to Florida

Posted Nov 6, 2014
Pros: Convenience
Location: For us close to I65!
We were on our way to Florida from Indiana and had a stop over. Very nice hotel and staff. Didn't have time to use extra things like pool, weight room etc. Did use internet. We will use again!!
Comment from Hotel Management
Nov 18, 2014 by Susan, Hotel Management
We are so glad you stayed with us on yyour way down to Florida. Next time we hope you can enjoy more amenities. Thank you again!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Convenient for road travellers

Posted Nov 4, 2014
Pros: Clean, comfortable beds, breakfast
Cons: Expedia description
Convenient, clean, good breakfast. Room was comfortable, updated, and clean. Beds and pillows comfortable. Fridge and microwave in room was convenient. Expedia showed that this property had a hot tub but that is not the case. Only an indoor pool. When it refers to Spa Tub, that is probably available in one of the room types only. This was a disappointment as we chose this hotel for this reason. Needed the sore muscel relief. The pool was heated, but certainly not enough to be considered warm.
Comment from Hotel Management
Nov 8, 2014 by Susan, Hotel Management
Thank you for being so detailed and honest in your review. It truly helps us when we know all the specifics. We are glad you enjoyed the cleanliness, comfort, location, breakfast and price. I regret the misinformation regarding the whirlpool. You are correct, we have rooms with a a whirlpool, but not one in the pool area. I hope we can serve you again and put you in a whirlpool room. You will thoroughly enjoy this in the privacy of your own room. Please come see us again so we can serve you in this way. Thank you for the great feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2014
good place to stay while visiting the Franklin/Nashville area.
Comment from Hotel Management
Nov 8, 2014 by Susan, Hotel Management
This is a nice review. Thank you for the recommendation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom K

Wonderful hotel near Nashville

Posted Oct 6, 2014
We had a wonderful experience at Country Inn and Suites. It was the cheapest in the Cool Springs area and we were so surprised how nice it was! We were greeted quickly and given a very nice hotel room that was spacious and cozy. The beds were comfy and the pillows were amazing! Our only issue was a guest in an adjoining room kept trying to open the adjoining door. The free breakfast was delicious. The lady cooking kept it clean and well stocked. We will definitely stay here again!!!!
Comment from Hotel Management
Oct 12, 2014 by Susan, Hotel Management
When you let us know how nice you found our hotel, as well as it's spacious and cozy feeling, we feel we have served you to the standard we strive for. Thank you for confirming our efforts. We will pas on to our lovely breakfast attendant your kind comments. Thank you for sharing your experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2014
Excellent location, very clean, close to shopping and dining.
Comment from Hotel Management
Sep 23, 2014 by Susan, Hotel Management
We surely appreciate this five star rating and lovely comments. We want to be the Hotel you return to as your home away from home. Please come see us again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom FLorida

Nice Hotel

Posted Sep 12, 2014
Pros: The rooms our nice and inside pool!!!
Cons: You can improve a little more in the cleaning of the room, by moving things, like the microwave and trays and under the sink. the hairdryer very dirty
Location: nice
The room was very nice, the area the hotel is around is beautiful , not a lot of place for take out close by ,there was no menus or any info on restaurant in the rooms.
Comment from Hotel Management
Sep 16, 2014 by Susan, Hotel Management
We always appreciate guests who leave us constructive criticism in regard to their stay. We keep menus and a restaurant list at the front desk and regret we did not have the opportunity to let you we keep thses for you. We are glad to hear you r comment on the room being nice. Thank you again for sharing your experience with us.