Lobby

Reviews of Courtyard by Marriott Franklin Cool Springs

3 out of 5
Courtyard by Marriott Franklin Cool Springs
2001 Meridian Blvd, Franklin, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 621 out of 899 reviews" "
Rating 8 - Good. 202 out of 899 reviews" "
Rating 6 - Okay. 47 out of 899 reviews" "
Rating 4 - Poor. 15 out of 899 reviews" "
Rating 2 - Terrible. 14 out of 899 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Gerry

Traveled with family
Disliked: Property conditions & facilities
There was what seemed like electrical wires in many places coming out of ceiling & into boxes sitting on the ground. Both concerning and not what you would expect to see on a $200 a night hotel stay
Stayed 1 night in Mar 2024

6/10 Okay

John

Traveled with partner
Not happy that they will only clean/ make beds every 2nd or third day. I don’t leave my bed at home unmade and I will not make the bed in a hotel room at $235 per night.
Stayed 2 nights in Mar 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient to our event.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sawgrass

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay at
Stayed 3 nights in Feb 2024

10/10 Excellent

Morgan

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay
Staff was very friendly. The room was clean and comfy bed. Hot tub was great! We enjoyed our stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Stayed 3 nights in Oct 2023

10/10 Excellent

Donald

Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hair dryer in room. When called for one..took 45 mins or more to get it to room.
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great stay. Beautiful and clean property, very friendly staff. Great location, dining and breakfast options very close. Safe. Highly recommend if looking for location close to Main Street, vinyard, lepiers fork.
Stayed 1 night in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Beautiful Hotel!!
Stayed 1 night in Aug 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah

Stayed 1 night in Jul 2023

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is awesome-professional, friendly, making us feel very welcomed…. great hotel in a great location!
Stayed 1 night in Jul 2023
Response from SR on Aug 8, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

Raymond

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Very clean. Courtyard by Marriott really needs free breakfast and 24/7 coffee in lobby. Probably will stay at other high end hotels with these amenities in the future.
Stayed 1 night in Jul 2023
Response from SR on Aug 8, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

LaVon

Stayed 1 night in Jul 2023
Response from SR on Aug 8, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Lana

Stayed 1 night in Jul 2023
Response from SR on Aug 8, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The room was clean and comfortable. I do not need to have the air conditioning turned down to the 60's when I walk into it! Don't remember if it was 64 or 66, but it was too darn cold and that is totally unnecessary!
Stayed 1 night in Jun 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 Good

Jennifer

Stayed 1 night in Jun 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 Good

Ronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family enjoyed walking to delicious restaurants.
Stayed 1 night in Jun 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 Good

SARAH

Liked: Staff & service
It was a good location. Restaurant and juice place are close to this location. Although the pool and hot tub needed cleaned, it was a good overall stay.
Stayed 2 nights in Jun 2023
Response from SR on Jul 16, 2023
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

10/10 Excellent

alam

Stayed 1 night in Jun 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

8/10 Good

Aszure

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

10/10 Excellent

Tracy

Stayed 1 night in May 2023
Response from SR on Jul 16, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

2/10 Terrible

Fred

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2023
Response from Dori on May 27, 2023
Good Morning - I am sorry to see you did not have a great time at our property. I wish that we could have done better for you and hope when you travel to Franklin again you try us again.

10/10 Excellent

Melissa

Stayed 1 night in May 2023
Response from Dori on May 27, 2023
Thanks for your feedback. Glad you had a great time with us. Come back again real soon.

4/10 Poor

Bonnie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The only problem with this stay is that you don't offer any sort of coffee or anything for breakfast unless you pay an arm and a leg for it. You are the only hotel that I know of that doesn't. For this I would never stay at this place again. For the price that I paid for a night here of over $200 you can't even offer your guests a free cup of coffee which would cost you $1.00? That's horrible.
Stayed 1 night in Mar 2023
Response from SR on Apr 12, 2023
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

8/10 Good

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from SR on Mar 25, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Deborah

Stayed 1 night in Mar 2023
Response from SR on Apr 12, 2023
Thank you for 5stars review! have a great year ahead!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from SR on Mar 25, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Lory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room looked updated. Everything was clean.
Stayed 1 night in Feb 2023
Response from SR on Mar 16, 2023
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 Excellent

Codey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from SR on Mar 16, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and comfortable. Rooms clean nice view from balcony. Beds pillows and sheets clean and comfortable Highly recommend. Courteous and professional staff. Loved the pool and hot tub. Good area for dining and shopping. We would Definitely stay again.
Stayed 1 night in Feb 2023
Response from SR on Feb 20, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

Brad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from SR on Jan 11, 2023
Thank you for sharing your recent stay review with us! We hope to see you again when you are in the town, Thank you & have a great year ahead!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, convenient, room was very nice. Would definitely stay there again
Response from SR on Jan 8, 2023
Thank you for your 5star review! Have a great year ahead!

10/10 Excellent

John S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from SR on Oct 28, 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Dori on Oct 24, 2022
Thank you for your review.

2/10 Terrible

Oscar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i booked a room thru expedia that said it was pet friendly. turns out they were not. was not able to get a refund so i had to eat that money and book a room with the sister hotel, the Residence Inn. never again will i go thru expedia and will tell everyone i can to never go thru expedia. i want my money back
Stayed 2 nights in Oct 2022
Response from SR on Oct 28, 2022
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

10/10 Excellent

Emily

Stayed 2 nights in Sep 2022
Response from SR on Mar 16, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding especially the staff (receptionist, restaurant/bar, housekeeping).
Stayed 2 nights in Sep 2022
Response from SR on Sep 11, 2022
Thank you so much for choosing us as your home away from home and for taking time to review your stay with us. Your comments truly mean the world! We hope to be welcoming you back in not so distant future.

8/10 Good

John

Stayed 1 night in Sep 2022
Response from SR on Mar 16, 2023
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Camilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022
Response from SR on Sep 1, 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complimentary coffee. Staff was very nice. Nice lounge area, great location.
Stayed 3 nights in Aug 2022
Response from SR on Aug 20, 2022
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

8/10 Good

Jeffery

Stayed 2 nights in Aug 2022
Response from SR on Aug 20, 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service
Courtyard - Not as good as it used to be be
It was ok. Seems like Courtyard is slipping a bit. Room was stale, shower curtain noticeably dirty, room Could use some paint and new furniture.
Stayed 1 night in Aug 2022
Response from SR on Aug 13, 2022
Thank you for choosing to stay at the Courtyard Franklin Cool Springs and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. Once again, thank you for taking the time to share your feedback. Have great year ahead!

10/10 Excellent

vicki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean facility and friendly staff!
Stayed 2 nights in Aug 2022
Response from SR on Aug 13, 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Courtyard Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!