Ratings based on 126 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Personal Event
by Alvin

This traveler left a rating score only Posted Jan 19, 2015 on Hotels.com
4 out of 5
Recommended
for Couples
by Daniel

Posted Jan 6, 2015 on Hotels.com
Comment from Hotel Management
Mar 14, 2015 by Christopher, Hotel Management
Dear Guest, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are glad that you enjoyed your stay. Sincerely, Christopher Moody Assistant General Manager
5 out of 5
Recommended
for Families
by Kellyfrom Missouri

Great Stay!

Posted Jan 3, 2015 on Hotels.com
Very nice hotel. We would stay there again.
Comment from Hotel Management
Mar 14, 2015 by Christopher, Hotel Management
Dear Guest, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are glad that you enjoyed your stay. Sincerely, Christopher Moody Assistant General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tennessee

Nice hotel safe area close to shopping

Posted Jan 2, 2015
Clean room Paul Mitchell toiletries Ample lighting Balcony
Comment from Hotel Management
Jan 7, 2015 by Bjorn, Hotel Management
Dear Michael, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are glad that you enjoyed your stay. Sincerely, Christopher Moody Assistant General MAnager
4 out of 5
Recommended
for Families
by A verified traveler

Nice Hotel

Posted Dec 20, 2014 on Hotels.com
Nice stay. Hotel was clean and staff was friendly. Room was well arranged. Beds comfortable. Would stay again.
Comment from Hotel Management
Mar 14, 2015 by Christopher, Hotel Management
Dear Guest, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are glad that you enjoyed your stay. Sincerely, Christopher Moody Assistant General MAnager
1 out of 5
by A verified travelerfrom Ky

Staff good, room awful

Posted Dec 8, 2014
We found a wet washcloth on the side of the tub. When we pulled back the sheets, we were disgusted to find a rubber band, hairs and what appeared to be coarse sugar. The desk clerk was very helpful. When he could find is no other room in Nashville, he cleaned the room for us (it was after midnight by this time and there was no cleaning staff) and awarded us Mariott points.
Comment from Hotel Management
Jan 7, 2015 by Bjorn, Hotel Management
Dear Chris, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are very sorry to hear about your housekeeping experience. Sincerely, Christopher Moody Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Nov 24, 2014
Our stay was brief but good. The room was clean and comfortable. The location was perfect for our needs. The only improvement I could suggest would be a friendlier welcome at check in.
Comment from Hotel Management
Jan 7, 2015 by Bjorn, Hotel Management
Dear Guest, Thank you for taking the time to share your review of our property. Everything we do is aimed at providing you with the best possible guest service experience. We are glad that you enjoyed your stay. Sincerely, Christopher Moody Assistant General MAnager
4 out of 5
Recommended
for Families
by Kellifrom Knoxville

Would stay there again.

Posted Nov 3, 2014 on Hotels.com
Clean and beautifully maintained. Very good customer service. Would stay there again.
Comment from Hotel Management
Feb 7, 2015 by Christopher, Hotel Management
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, CHRISTOPHER MOODY Assistant General Manager Courtyard by Marriott Brentwood
2 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Oct 28, 2014 on Hotels.com
Comment from Hotel Management
Feb 7, 2015 by Christopher, Hotel Management
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, CHRISTOPHER MOODY Assistant General Manager Courtyard by Marriott Brentwood
Comment from Hotel Management
Feb 7, 2015 by Christopher, Hotel Management
Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Sincerely, CHRISTOPHER MOODY Assistant General Manager Courtyard by Marriott Brentwood
2 out of 5
by A verified traveler

Too little sleep

Posted Oct 20, 2014
Pros: The room was clean and well appointed.
Cons: Breakfast included in the cost of the room would be a good addition. Most other motels in the area offer this.
The air conditioning unit cycled off and on every few seconds - all night. We adjusted the thermostat, but that made no difference. We reported it at the front desk as we checked out. Our room was located across the hall from the exercise room. The gentlemen who were using it very early [about 5 A.M.] were talking loudly enough that we were awakened in our room. It had not occurred to us that there would be such poor noise abatement.
Comment from Hotel Management
Apr 25, 2015 by Bjorn, Hotel Management
Dear verified traveler, Thank you for taking the time to complete a review. We are extremely sorry about the experience you had with our property. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to improve so that we may deliver exceptional service in the future.