Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
2.1 out of 5
30% of guests recommend
2.3 Room cleanliness
2.3 Service & staff
2.3 Room comfort
1.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Knoxville

Posted Jul 15, 2014
This was possibly the worst hotel in which I've ever stayed...
1 out of 5
by A verified traveler from NJ

Don't bother

Posted Jul 14, 2014
Front door was kicked in & wouldn't lock right. Coffee maker was broken. Toilet wasn't secured to the floor (caused sewer smell). Bathtub was filthy, rusty, leaking & dripping. Extra towels not available due to pool usage. On the plus side an easy cab ride to downtown.
1 out of 5
by A verified traveler

Posted Jul 14, 2014
Not a pleasing experience. While the hotel appeared to have clean sheets, there were several issues. There was some type of liquid stain on the couch both in the lobby and room. The room happened to have several fleas, suggesting a pet had previously been there. Would never go back.
1 out of 5
by A verified traveler from B

Dirty

Posted Jul 3, 2014
As a days in customer, I was extremely disappointed and turned off by this experience. Hotel and room or nothing like what is advertised. Cleanliness was a major issue. Wifi did not work. When told staff they said we are sorry, nothing we can do. So I called customer service.
1 out of 5
by A verified traveler

A motel from hell

Posted Jul 2, 2014
Pros: Nothing
Cons: Everything
Location: Poor
It was substandard in every way possible! Don't even consider staying there, ever!!
2 out of 5
by A verified traveler

Not happy

Posted Jun 30, 2014
Room smelled musty, carpet felt damp. The bathtub smelled like sewage after running the water for a few seconds. Couch had 2 huge white stains.
2 out of 5
by A verified traveler from Milwaukee, WI

Poorly arranged

Posted Jun 19, 2014
Pros: Okay price
Cons: Better breakfast, air fresheners
Location: Fairly close to Gaylord Opryland Convention Center
Hotel staff was helpful but on the phone alot. Pool was closed when we arrived. Bathroom was so small had to straddle the toilet to close the door. Weird arrangement for rooms with stairs to lower level. Room smelled the entire stay. Breakfast was okay, not alot of choices, no fresh fruit. Right off the interstate but right at a major interchange with multiple interstates so a little difficult to manage.
1 out of 5
by A verified traveler

The worst place I've ever stayed.

Posted Jun 18, 2014
Pros: nothing
Cons: everything
The room had a damp and musty smell. There were stains on the carpet. The toilet roll holder was broken. The plughole seemed to be blocked and took an age to drain. The wifi was temperamental as was the remote control for the TV. The whole place had an air of dilapidation and the staff didn't seem to care. We won't be going back.
1 out of 5
by alana from H

Very unfriendly staff. Room was not the best.

Posted Jun 16, 2014
We had a sewerage leak in our first room there was water all over the floor and the sink overflowed with sewerage water, so we asked to be moved to another room. They gave us another room but never gave us an apology. They were rude and the hotel was in a bad spot with nothing around. Over all worst hotel I have stayed at.
1 out of 5
by A verified traveler

WORST HOTEL IVE EVER BEEN TO

Posted Jun 15, 2014
Dirty, not helpful staff, ended up going to a different hotel and getting our refund. DO NOT STAY THERE IT WAS AWFUL