Ratings based on 282 Verified Reviews

They paid and stayed. We double-checked.
2.8 out of 5
70% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Chicago

If you're in a pinch...

Posted Jun 16, 2015
Room was clean, bed comfy, and friendly staff. With that said, none of it makes up for the half inch gap around around the door that allowed cigarette smoke to come in, and quite possibly pests. We had to line the bottom of the door with towels and stuff tissue on the sides of the door to prevent smoke from entering. The smoke came from other patrons who loitered outside of their room while drinking. Absolutely tacky. Room service never came to refresh our towels or take garbage, which is unforgivable given how much we paid to stay. $120 I believe. There was some big festival so no other hotels were available but this and a 1.5 star. Of course, both were charging a premium, but we figured this had to be better than the 1.5 star. Wrong! If you are in a pinch this can get you by, it's close to shops and restaurants, but if there is a better option take it for sure.
2 out of 5
by A verified traveler from ohio

Ok hotel

Posted Jun 13, 2015
My first problem was there were no dead bolts on the doors, almost left then. Carpets were dirty with obvious stains. Appears upkeep on property and rooms needs addressed. I won't stay again.
1 out of 5
by A verified traveler from Alabama

Pleasant staff, bad motel.

Posted Jun 7, 2015
Pros: The staff was pleasant and helpful.
Cons: The smell and cleanliness.
Location: The location is great. Near lots of restaurants and shopping.
I would not recommend this motel to anyone. We booked a non-smoking room and when we walked in it smelled of stale cigarettes. So much that my hair smelled when I went out of the room. There were crumbs under the bed that looked like they had been there for a while. There was a slit in the door so large that we could see outside and it was letting bugs in. The hotel was so disgusting we left and stayed somewhere else.
4 out of 5
for Everyone
by A verified traveler from Dallas Texas

Great long term hotel with pets

Posted Jun 2, 2015
Pros: The size of the room and landscaping around the hotel.
Cons: They were painting the doors even of the occupied rooms was was inconvenient but not impossible.
Location: The mall was right across the street and I highly recommend the quick trip into Old Downtown Franklin.
It was a great hotel for our dogs. Plenty of places to walk them and close to everything.
4 out of 5
for Everyone
by A verified traveler from fort worth, tx

Really Not Bad for the Cost

Posted May 4, 2015
Pros: Location, friendly staff
Cons: Mattress, pillows, bed linens
Location: A short drive to Target, a bunch of restaurants, Costco, a Starbucks, the mall and easy access to I-65
The best thing about this hotel is the location, the 2nd best was the staff. It's no frills but it works. It was also really quiet compared to some hotels I've stayed at. The biggest negative for me was the bed, pillows and covers. Pretty cheap feeling and not very comfortable.
3 out of 5
for Everyone
by A verified traveler

Posted May 2, 2015
When we arrived we were told that there was some construction and painting being done to hotel doors. We didn't see an issue the first night but the second day we did. The contractor was scraping away the paint on our door at 1 o'clock in the afternoon and then requested to open our door while sanding it. When bringing this issue up to the manager, Wendell, he was quick to apologize and let us know that it was out of line of the contractor. he ended up refunding our trip and because of his service we will be back!! The room was clean and we loved the kitchenette. I know it would've been a great stay without the inconveniencies. we will consider extended stay for future trips. Thanks again to the general manager of this location!
1 out of 5
by A verified traveler from Austin, TX

A low end motel in an upscale area

Posted Apr 25, 2015
Pros: The room was nice looking, but a mix of up-to-date (laminate floors and modern blankets) and ancient (really old appliances)
Cons: There was almost nothing in the room, no soap, no bath mat, no dishes, no toilet paper, and a refridgerator that you couldn't close with out effort.
Location: It is located in Cool Spings near the Galleria. There are many restaurants and stores nearby.
My first choice of hotel wasn't available in the area, and I thought the Extended Space would be a nice compromise. It was about $40 cheaper than other hotels in the area, but I gave up a lot of amenities for that $40, and I will not be staying at an extended stay again. First, despite appearances, this is an outdoor motel, manning rooms open outside, rather to a common area inside. There are no elevators. I65 and all of its noisiess is nearby, so you need a fan or noisemaker not to hear it. Second, while the room had some updating and nice appointments, it was sparse. Maybe this is the way extended stays are, but there was nothing in the room: no soap, shampoo, dishes, bathmmat, or ice bucket. They didn't even have a "Do Not Disturb" sign for me to hang on the door and the staff attempted to barge in on me the next morning, despite me shouting at them to go away. There was a refridgerator in the room, but the freezer door hung improperly, meaning you had to lift it up otherwise the refridgerator door would not close. I cannot, in good conscience, recommend this hotel to anyone I know, and in fact would tell any friends asking about it to stay away. While it is close to where I wanted to be, and cheaper, the gap of amenities you give up is not worth the savings. Additionally, this will be my first and last extended stay visit.
2 out of 5
by A verified traveler


Posted Apr 20, 2015
Noisy smelly and not very hospitable Good location, good staff
3 out of 5
by A verified traveler from FL


Posted Apr 18, 2015
Unfortunately due to a convention in the Nashville area this was the only hotel available. We were left no choice in the selection of this facility. The staff was very friendly the hotel was subpar. We reserve for three nights and left after two.
3 out of 5
for Everyone
by A verified traveler from TN

second time at an extended stay america

Posted Mar 30, 2015
When I arrived to check in at 3, the room wasn't ready and I had to wait until 430 to get in, but the staff was very sincere and I went to the mall to kill time. The mall is bascailly across the street. Nice location, clean room, beds could be a little more comfortable, but it was a nice place.