Ratings based on 267 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
They paid and stayed.
by A verified travelerfrom Franklin, TN
Overall total disappointmentPosted Feb 24, 2015
Pros: Nothing! A total disappointment.
Cons: Staff attentiveness, maintenance, housekeeping, rate.
Location: Great location...minutes to major shopping mall. Close to I-65
I booked and PAID for this room for an associate...they checked in and the room assigned to them had not been thoroughly cleaned--asked for new room--room had a sofa bed that was not repaired...hard, impossible to get a good night's rest. totally disappointed in the property--would not recommend to friend or business associate. Great location--not worth the price--they need a major improvement in several areas: maintenance, staff cooperation, housekeeping.
for Everyoneby A verified traveler
It was a good hotel choice.Posted Dec 23, 2014
Pros: Close to everything and nice staff.
Cons: There could be an employee at the hotel at all times...24/7.
Location: The location was nice and there were places to eat and a shopping strip nearby.
Great choice. Close to everything that I needed to get to.
for Getaway With Friendsby amadoufrom Raleigh
poorPosted Nov 16, 2014 on Hotels.com
It's was crazy I don't like it
by A verified travelerfrom Tn
Horrible stayPosted Oct 29, 2014
Pros: the staff was friendly
Cons: everything...make sure you clean before reserving your rooms
Location: The location was awesome, very nice area just very bad hotel stay
This was a horrible hotel stay...everything was nasty. dirty bathroom tub and floors and stall. dirty fridge, dirty comforter set. I had to go out and buy a blanket to sleep on. The floors were stained and nasty. I would not recommend this hotel. To be in such a nice area, this hotel was not up to standards at all. The staff was friendly she did let me check in 2 hours early but the living conditions were very unfavorable. Do not stay here...please
Recommendedby Sarah Efrom St. Louis
Never stay here!!!Posted Oct 27, 2014 on Hotels.com
room was filthy, asked to have it cleaned and never happened. Hair was on sheet first night, bathroom was filthy. Asked several times to have it cleaned and it never happened. Couldn't be more dissatisfied with this place, will NEVER stay at another.
by A verified travelerfrom Maryland
Tennessee visitPosted Oct 21, 2014
Pros: The day staff asked me to email to the manager my complaints which I did. Once I contact Expedia, I should be receiving a refund.
Cons: Checking behind the cleaning staff.
Original room - extreme smoking odor and overall cleanliness of the room was awful. The front desk let me check a new room to switch to and while there was no odor, the overall cleanliness let a lot to be desired. The bathroom shower curtain needed to be thrown in the trash. Because of the late hour, we stayed overnight and checked out in the morning.
by A verified traveler
FilthyPosted Oct 21, 2014
Filthy bed. Body Hair in the sheets. We left before dawn and called to get credited. Still haven't heard back about a refund
for Couplesby A verified traveler
Would not say againPosted Oct 3, 2014 on Hotels.com
for Business Travelersby Yvettefrom Brentwood
Posted Sep 30, 2014 on Hotels.com
I enjoyed my stay. The room was nice and staff was pleasant!! Only wish there was a workout room..
Recommendedby J Curranfrom Franklin, TN
Posted Sep 25, 2014 on Hotels.com
Room was dirty. Lamp had to be plugged in to turn on and unplugged to turn off. The sofa was ripped and cry worn. Bathroom floor was not clean. Probably won't stay here again.