Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
2.9 out of 5
71% of guests recommend
2.8 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom fort worth, tx

Really Not Bad for the Cost

Posted May 4, 2015
Pros: Location, friendly staff
Cons: Mattress, pillows, bed linens
Location: A short drive to Target, a bunch of restaurants, Costco, a Starbucks, the mall and easy access to I-65
The best thing about this hotel is the location, the 2nd best was the staff. It's no frills but it works. It was also really quiet compared to some hotels I've stayed at. The biggest negative for me was the bed, pillows and covers. Pretty cheap feeling and not very comfortable.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2015
When we arrived we were told that there was some construction and painting being done to hotel doors. We didn't see an issue the first night but the second day we did. The contractor was scraping away the paint on our door at 1 o'clock in the afternoon and then requested to open our door while sanding it. When bringing this issue up to the manager, Wendell, he was quick to apologize and let us know that it was out of line of the contractor. he ended up refunding our trip and because of his service we will be back!! The room was clean and we loved the kitchenette. I know it would've been a great stay without the inconveniencies. we will consider extended stay for future trips. Thanks again to the general manager of this location!
1 out of 5
by A verified travelerfrom Austin, TX

A low end motel in an upscale area

Posted Apr 25, 2015
Pros: The room was nice looking, but a mix of up-to-date (laminate floors and modern blankets) and ancient (really old appliances)
Cons: There was almost nothing in the room, no soap, no bath mat, no dishes, no toilet paper, and a refridgerator that you couldn't close with out effort.
Location: It is located in Cool Spings near the Galleria. There are many restaurants and stores nearby.
My first choice of hotel wasn't available in the area, and I thought the Extended Space would be a nice compromise. It was about $40 cheaper than other hotels in the area, but I gave up a lot of amenities for that $40, and I will not be staying at an extended stay again. First, despite appearances, this is an outdoor motel, manning rooms open outside, rather to a common area inside. There are no elevators. I65 and all of its noisiess is nearby, so you need a fan or noisemaker not to hear it. Second, while the room had some updating and nice appointments, it was sparse. Maybe this is the way extended stays are, but there was nothing in the room: no soap, shampoo, dishes, bathmmat, or ice bucket. They didn't even have a "Do Not Disturb" sign for me to hang on the door and the staff attempted to barge in on me the next morning, despite me shouting at them to go away. There was a refridgerator in the room, but the freezer door hung improperly, meaning you had to lift it up otherwise the refridgerator door would not close. I cannot, in good conscience, recommend this hotel to anyone I know, and in fact would tell any friends asking about it to stay away. While it is close to where I wanted to be, and cheaper, the gap of amenities you give up is not worth the savings. Additionally, this will be my first and last extended stay visit.
2 out of 5
by A verified traveler

Odor

Posted Apr 20, 2015
Noisy smelly and not very hospitable Good location, good staff
3 out of 5
by A verified travelerfrom FL

Unsatisfactory

Posted Apr 18, 2015
Unfortunately due to a convention in the Nashville area this was the only hotel available. We were left no choice in the selection of this facility. The staff was very friendly the hotel was subpar. We reserve for three nights and left after two.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom TN

second time at an extended stay america

Posted Mar 30, 2015
When I arrived to check in at 3, the room wasn't ready and I had to wait until 430 to get in, but the staff was very sincere and I went to the mall to kill time. The mall is bascailly across the street. Nice location, clean room, beds could be a little more comfortable, but it was a nice place.
2 out of 5
by A verified travelerfrom Chicago

Posted Mar 18, 2015
Pros: Nothing
Cons: Everything!
The room was dirty and outdated with the bath being mouldy. Half the electrics didn't work, we had a family with dogs staying above us barking and dog mess outside our front door. I won't go on anymore it was awful.
2 out of 5
by A verified traveler

goo d location safe area lack of staff amenities

Posted Mar 16, 2015
Pros: location
Cons: staff and housekeeping
had a double reserved but when we got there only had a king room. no sleep on foldout. said we could have a double the next day. wasn't ready when we came back at 5oclock. said come back in 1 hour. got room no towels .went to desk at 6oclock. no one at front desk
5 out of 5
Recommended
for Business Travelers
by Lukefrom White House

Two thumbs up

Posted Feb 25, 2015 
Great hotel for the price.
1 out of 5
by A verified travelerfrom Franklin, TN

Overall total disappointment

Posted Feb 24, 2015
Pros: Nothing! A total disappointment.
Cons: Staff attentiveness, maintenance, housekeeping, rate.
Location: Great location...minutes to major shopping mall. Close to I-65
I booked and PAID for this room for an associate...they checked in and the room assigned to them had not been thoroughly cleaned--asked for new room--room had a sofa bed that was not repaired...hard, impossible to get a good night's rest. totally disappointed in the property--would not recommend to friend or business associate. Great location--not worth the price--they need a major improvement in several areas: maintenance, staff cooperation, housekeeping.
Comment from Hotel Management
Mar 31, 2015 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. I apologize that you experienced cleanliness and maintenance issues during your stay with us. In response to your feedback, I will by working with our staff to make sure each room is clean before guest arrivals and will also be sure to have our maintenance staff inspect each room to make sure everything is functioning properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.