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Reviews of Four Points by Sheraton Nashville Airport

3 out of 5
Four Points by Sheraton Nashville Airport
800 Royal Pkwy, Nashville, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 411 out of 1004 reviews" "
Rating 8 - Good. 316 out of 1004 reviews" "
Rating 6 - Okay. 140 out of 1004 reviews" "
Rating 4 - Poor. 78 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!
Stayed 1 night in Mar 2024

8/10 Good

William, Jamestown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O
Stayed 1 night in Mar 2024
Response from G on Mar 14, 2024
Thank you so much for your great review! Please come back and see us anytime!

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food service options available on site extremely limited
Stayed 1 night in Jan 2024
Response from al on Mar 1, 2024
We thank you for your feedback and are working toward more menu options in the future. Please come back and see us anytime.

8/10 Good

Justine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful option for those driving to travel through BNA Nashville airport. The staff was wonderful we were able to leave our car at the hotel and the shuttle picked us up from the airport even though we only stayed one night. I was impressed
Stayed 1 night in Feb 2024
Response from al on Mar 1, 2024
Thank you so much for your positive feedback we work hard everyday to take care of all of our guests needs and I am glad we could meet yours. Thank you for staying with us and come back anytime!

10/10 Excellent

Deb

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and great shutte to the airport.
Stayed 1 night in Feb 2024
Response from al on Mar 1, 2024
Thank you so very much for your positive feedback and please come back and see us anytime.

10/10 Excellent

Paul, Lexington

Stayed 1 night in Feb 2024
Response from G on Mar 25, 2024
Thank you so much for taking the time to share your fantastic five out of five review with us! We are thrilled to hear that you had such a wonderful experience during your stay. We take great pride in providing exceptional hospitality and ensuring that every guest feels welcomed and comfortable throughout their stay.We truly appreciate your recommendation and look forward to welcoming you back in the future. Thank you once again for choosing to stay with us!

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Feb 2024
Response from al on Mar 1, 2024
Thank you for staying with us and the postitive feedback. Please come back and visit us anytime.

2/10 Terrible

bill

Traveled with partner
Disappointed with the overall cleanliness
Stayed 3 nights in Feb 2024
Response from al on Mar 1, 2024
I am so very sorry we did not meet your expection of cleanliness, everyday is a teachable moment and we will work harder to meet your expectations. Thank you for staying with us and please come back anytime.

2/10 Terrible

Erica

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I did not like anything about the property because I did not stay there. When I arrived they told me that they did not have a reservation for me. I was unable to check in.
Stayed 2 nights in Dec 2023
Response from al on Mar 1, 2024
I am so sorry about your reservation cancelation I am not sure as to why that happened but please do not let that keep you from staying with us in the future and giving us the chance to win your trust. Thank you for your feedback and please come see us again.

10/10 Excellent

Keneta, Leitchfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and close to the airport
Stayed 1 night in Jan 2024
Response from al on Mar 1, 2024
Thank you so much for the postive feedback and thank you so much for staying with us we appricate it more than you know, come back and see us anytime.

10/10 Excellent

Sheena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and the staff was very helpful
Stayed 1 night in Dec 2023
Response from al on Mar 1, 2024
We are so glad to hear you enjoyed our breakfast and that our staff met your expectations. Thank you for the wonderful feedback and come see us again anytime.

6/10 Okay

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed that the restaurant and bar was closed when we came in on Saturday. They said it was closed on weekends.
Stayed 1 night in Jan 2024
Response from al on Mar 1, 2024
I am so very sorry about our bar we have limited hours and are working toward possibly opening it more in the future.

6/10 Okay

Sungwon

Stayed 1 night in Jan 2024
Response from al on Mar 1, 2024
Thank you for your feedback please come back to see us again so that we may get the chance to leave a more favorable impression.

10/10 Excellent

Ona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff. I'm a regular and they are always so nice. Room is always clean. Super convenient location when flying in and out of Nashville.
Stayed 1 night in Dec 2023

2/10 Terrible

Timothy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were great and professional and the room itself was very clean and comfortable. The only reason im giving it a 1 star is the day after check in on the way to breakfast is when i discovered you could open my room door without a card. I did it a couple of times to make sure it wasn't a fluke but both times it opened by simply turning the handle. I brought it to the attention of the lady at the front desk who was very nice and followed me back up to witness it for herself and promptly got maintenance involved. The one star also comes from an apparent similar review from another guest. I might as well have just slept with the door open.I figured since rated as a 3 star hotel the basic assurance of room saftey for the customers would factor in.
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, free shuttle service,clean nice suite. The bed was surprisingly comfortable, shower waterpower was fantastic. Will definitely use again.
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Shayal

Liked: Cleanliness, amenities, property conditions & facilities
Check in could have been better. So could the person who answered the phone when I called in to see if my room was ready. (I was supposed to receive a text message telling me if it was... It was 3:30 and I hadn't. I didn't get it until a half hour after I showed and checked in.) They kept putting me on hold and transferring me to the main phone line for reservations who couldn't tell if my room was ready.
Stayed 1 night in Oct 2023

4/10 Poor

Cornelius

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Can I have my 50$ back
When I checked Into the hotel the young guy at the counter was unprofessional didn't greet me and didn't explain why he was taking my debit card to charge me an extra 50$ for some unexplained reason. Iron in our room was messed up and cldnt get another til the next day.
Stayed 1 night in Oct 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Stayed 1 night in Oct 2023

8/10 Good

dale

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blinking light on the fire alarm is annoying. The handicap room advertised a sofa sleeper couch but none provided. When addressed at desk all they could say was sorry.
Stayed 1 night in Oct 2023

10/10 Excellent

Jaime

Stayed 2 nights in Oct 2023

2/10 Terrible

Stephanie, Thousand Oaks

Stayed 1 night in Oct 2023

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the TV Information Menu welcoming me to the hotel. The hotel was very clean and located close to the airport. What didn’t like was the flashing smoke detector light in the room. (Hard to sleep)
Stayed 1 night in Oct 2023

10/10 Excellent

steve

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sandy

Very clean. Shuttle service to the airport was perfect. 👍
Stayed 1 night in Aug 2023

8/10 Good

Mercreshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Stayed 1 night in Aug 2023

2/10 Terrible

Scott

Stayed 1 night in Jul 2023

4/10 Poor

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had ants all on wall and nightstand. Caterpillars all on the bathroom floor.
Stayed 1 night in Jul 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and staff
Stayed 1 night in Jul 2023

2/10 Terrible

Susan

Stayed 4 nights in Jul 2023

2/10 Terrible

Stephanie J., Spearfish

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This experience was awful, it is dark, dingy, very outdated, they screwed up my reservation, charged over $200 for the first night and completely neglected to secure my second night, even though I was very clear about when my flight was leaving, and I need to stay at the hotel for two consecutive nights.
Stayed 1 night in Jul 2023

10/10 Excellent

Terry

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Douglas

Traveled with family
It was convenient for getting to the airport. I didn't like the smell of the room it smelled like someone lived there for a while and didn't wash.
Stayed 1 night in Jun 2023

2/10 Terrible

Vanessa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They changed my room because I was a third party. Than when I got the new room. They gave me a mattress with a huge stain.Staff said there is nothing we can do you are third party . I got upset and told them I speak with the manager. They finally gave me a new mattress. I don’t appreciate that I had to get upset in order for them to find a new mattress. I always knew this brand of hotels to have high standards which shocked me with the way I was treated because I didn’t book directly.
Stayed 1 night in Jun 2023

10/10 Excellent

LUIS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Isabel at reception was great. Great smile, great customer service.
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

David

Stayed 1 night in Jun 2023

10/10 Excellent

Ashley, Magnolia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a concerts. Things were quiet and the room was clean. Bed slept well!
Stayed 1 night in Jun 2023

8/10 Good

DAWN, Decatur

Traveled with family
Liked: Cleanliness, staff & service
Decent hotel. Staff were extremely nice, pleasant and helpful. Coffee was good, breakfast was just ok. Bed was extremely comfortable. Room had some issues with loose fixtures in the bathroom. Room was spacious. Liked the window shade privacy options. Room was expensive a bit for the type of room but was probably due to events in nashville that weekend.
Response from Taylor Nejman on May 13, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

6/10 Okay

Amy

Stayed 2 nights in May 2023
Response from Taylor Nejman on May 13, 2023
Thank you so much for leaving us this very important feedback. We will be addressing this issue immediately. I do apologize this happened while staying with us. We do hope you will come visit us again soon!

10/10 Excellent

Dana

Stayed 1 night in May 2023
Response from Taylor Nejman on May 30, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here for the convenience of the shuttle and the fact they have park and fly
Stayed 1 night in May 2023
Response from Taylor Nejman on May 8, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Excellent

Regina

Stayed 1 night in Apr 2023
Response from Taylor Nejman on May 22, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Philip

Stayed 1 night in Apr 2023
Response from Taylor Nejman on May 22, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Ana

Stayed 1 night in Apr 2023
Response from Taylor Nejman on May 22, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Taylor

Stayed 5 nights in Apr 2023
Response from Taylor Nejman on May 13, 2023
We are so glad to hear you enjoyed your stay with us. We look forward to seeing you again soon.

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Complimentary breakfast was bonus
Stayed 1 night in Apr 2023
Response from Taylor Nejman on Apr 25, 2023
We are so glad to hear you enjoyed your stay with us. We do hope to see you again soon.