Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Indianapolis

Just fine

Posted Jul 27, 2015
Pros: Beds were comfortable..bathroom just fine with easy cleaning soaps and shampoos inside shower dispensers....
Cons: Offer a complimentary breakfast........breakfast manager not appealing.
Close access to downtown...quiet....no free breakfast.....free Wifi......smallish property......nothing extraordinary.
2 out of 5
by A verified traveler from nashville tenn

Posted Jul 7, 2015
Pros: room was clean
Cons: that woman on the night shift
Location: we were on our way to airport ..close to airport
I was so disappointed with my stay. first time staying there..last time staying there.!! the night shift was rude. early at 06;00 I made coffee and my husband spilled his coffee on the table. after cleaning up the coffee I went to desk to ask for another filter of coffee .I STOOD AT THE DESK FOR APPRO 3 MINS WHILE SHE TALKED WITH SOMEONE ON THE PHONE ABOUT WHO WAS BABY SITTING FOR HER THAT DAY , THEN SHE ADDED SHE WAS WAITING HER TIME " TO CLOCK OUT' SHE LOOKED TOWARD ME AND .AFTER A LOOK THAT WOULD HAVE KILLED AN ELPHANT SHE SAID" I GUESS I HAVE TO GO". I ASKED FOR ONE FILTER OF COFFEE. "I CAN'T GIVE U ONE..OUT OF COFFEE"-(-GIVE ME A BREAK) .I WOULD HAVE GLADELY PAID BUT AFTER HER LOOK I WAS SCARED TO EVEN OFF. I asked for a card from hotel.OUT OF THOSE TOO!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2015
One suggestion. The rooms seem a little dark. Perhaps adding a ceiling light would be helpful. Overall we enjoyed our stay. The rooms were clean and well appointed. The staff was friendly.
2 out of 5
by A verified traveler from MISSOURI

UNHAPPY11

Posted Jun 20, 2015
Pros: THE PEOPLE WERE FRIENDLY AND HELPFUL @ THE FRONT DESK, LOCATED CLOSET0 WHERE WE WERE GOING,
Cons: `PRICE,AUSTERE,AMENITIES LIKE A BREAKFAST BAR
Location: CLOSE TO WHERE WE WERE GOING.
PRICE TOO MUCH FOR WHAT WE RECEIVED.. I TRAVELED F0R 40 YEARS &THIS WAS THE
2 out of 5
by A verified traveler

Poor service, no extras

Posted Jun 15, 2015
We had a large group of people staying in two rooms. We requested (two weeks prior) for early check in. This was ignored even though they said they would record it. We finally got into one room. The TV never worked. The room smelled funny. Breakfast was expensive for what you get. Every lady I spoke to at the front desk acted as though she hated being there and just couldn't accommodate any request. We wanted an extra key, wanted the reserved rooms near each other, etc with no capable response. Just poor service. We attempted to coordinate and put two rooms near one another by booking months in advance and voicing our requests. The hotel said they would acknowledge them, but when we showed up they were baffled and acted like that was just not feasible. Same with the early checkin. We planned, asked ahead of time, were told they would accommodate, and then were left waiting in the lobby until something finally opened.
4 out of 5
Recommended
for Everyone
by A verified traveler from Mississippi

Accomodating staff

Posted Jun 8, 2015
One night stay. We had an issue with our reservation and the staff was very accommodating. Thanks to them, everything worked out fine.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel for business lodging.

Posted Jun 5, 2015
I was disappointed with the wait staff at breakfast. Too much personal conversation and not enough attention to the patrons.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2015
the hotel was nice, breakfast is not included, but at least they had good choices. Virtually empty when I was there for 2 days.
2 out of 5
by A verified traveler

It was okay, but I wouldn't go back.

Posted May 26, 2015
We chose a hotel close to the airport because they are more affordable than those located in downtown Nashville. The first room they gave us had a faulty air conditioner. Too cold in the room at 63 degrees, so we were assigned to a different room, where the HVAC system worked. The repair guy came by our new room rather than the one with the problem, so we directed him to go to our original room. We had to set the time on the alarm clock as it was off by five hours. The room was cleaned the next day and housekeeping decided to unplug the clock totally and not leave us with any cups or glasses. We just got kind of a sloppy "I don't care" attitude from the staff, so we will consider one of the other great options in the area next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from VERMONT

EXCELLENT ROOM

Posted May 20, 2015
Pros: TOUCH THERMOSTAT, VERY CLEAN
Location: I WENT TO A CAR SHOW
GREAT STAY. BEST HOTEL I'VE STRAYED IN IN A LONG TIME