Ratings based on 110 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

price

Posted Apr 27, 2015
Not the best room for the price. Did not offer to give me my Marriott rewards points. As I forgot to ask. Would not use my AAA discount. Very disappointed!
Comment from Hotel Management
Apr 29, 2015 by Kelcee E. , Hotel Management
Thank You for being our guest! We will be starting a full renovation August 2015 and hope that you will allow us to host you again. Thank You.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Repeat Visitor

Posted Apr 8, 2015
Pros: Easy to get to. Very courteous check in staff. Free wi-fi and other amenities. Free, easy parking.
Cons: It would be great if the rooms had extra, conveniently placed outlets to plug in things like laptop extension cord and phone/tablet chargers.
Location: There were lots of top name retailers, upscale/organic grocery stores (Whole Foods close by) and a variety of restaurants close to the hotel.
I stay here every time I visit the area on business. It's close to my client's office and to restaurants, shopping, activities and more. Easy to get to, also. I will continue to stay at this hotel in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Crossville, TN

General topics

Posted Mar 30, 2015
Some refurbishing is necessary to lobby floor. Breakfast bar expensive for what is available. All staff very friendly Rooms clean and inviting Conference room clean , good lighting.
Comment from Hotel Management
Apr 3, 2015 by Kelcee E. , Hotel Management
Thank You for being our guest. We are happy to know that you enjoyed your stay. We will complete a full renovation this year, and look forward to sharing our new product with you. Thank You.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom memphis

Convenient for shopping

Posted Mar 24, 2015
Pros: Close to everything.
Cons: Continental breakfast, and maybe coffee, at least.
Location: Shopping at cool springs mall.
This is a nice hotel,close to everything cool springs has to offer. Our coffee pot didn't work and it took 2 days to get a new one. Don't book this hotel if you like amenities ,this hotel has 0.
Comment from Hotel Management
Mar 25, 2015 by Kelcee E. , Hotel Management
Thank You for being our guest! We apologize for the inconvenience during your stay. We offer a full buffet breakfast, as well as access to the fitness center, pool, and other amenities for you during your stay. We hope that you will allow us to host you again in the future.
5 out of 5
Recommended
for Families
by A verified travelerfrom Franklin, TN

Birthday party

Posted Mar 10, 2015
Pros: Excellent customer service; nice amenities; clean and comfortable rooms; bright, updated bathrooms.
Cons: This is Coke country! Offer Coke products!
Location: We came specifically to enjoy the pool, gym, and our hotel experience -- we didn't want to go anywhere else!
I offered an overnight stay at a local Franklin hotel to my daughter and three of her friends as a present for her 9th birthday. We considered the Drury Plaza, Courtyard by Marriott, Residence Inn, Embassy Suites, and the full service Marriott. We decided on the Marriott. Our stay actually exceeded my expectations. The hotel staff went above and beyond to make my daughter's birthday visit special, first by upgrading the girls to a large and tastefully decorated hospitality suite which adjoined my bedroom. Next the staff offered us a free movie rental and popcorn which thrilled the girls to no end! Both suites areas were clean, comfortable, and well stocked, the service we received was excellent, the pool and gym were clean and fabulous energy burners, and the breakfast buffet offered a nice variety of hot and food. Well done, Marriott! You made four little girls and one mom very happy!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
We had booked a king bed and to get this only handicap room was available. bed great but shower was not no real shower head
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cullman, al

great overnight stay.

Posted Feb 16, 2015
great overnight stay. very comfortable. me and the wife really enjoyed our visit to nashville. we ate at granite city restaurant. yum.
5 out of 5
Recommended
for Families
by Jenniferfrom Nashville

Family Fun

Posted Dec 22, 2014 on Hotels.com
My husband and I took our two boys here for a Christmas outing. The indoor pool was warm and fun! Our beds were comfy! And the surrounding area has tons of eating and outing places. We loved it!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom KY

My stay in Franklin, TN 12/10/14

Posted Dec 12, 2014
Pros: Large Lobby entrance. Friendly staff. Clean Room
Cons: Take away the room charge for Wi-Fi. Remove the big fluffy pillows. One's not enough and two are, "well you know,"
Location: We dined with some of our customers at Sperry's, 10 minutes down the road from Marriott that evening. Best Crab Cakes ever! Great food and service.
Nice Marriott location and right off interstate I-40. Nicole checked us in and was very friendly and willing and capable of answering our questions.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Nice hotel in Franklin..near Nashville

Posted Nov 22, 2014
Pros: It was very nicely appointed
Cons: Nothing
Location: A little out of the way, but reachable from Nashville.
Beautifully appointed hotel with a very comfortable room and a fabulous breakfast. We had the cornbeef hash and the waffel. Held us until dinner!