Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Muncie, IN

Cleanest place I've stayed in for a long time!

Posted Sep 2, 2014
Pros: Cleanliness, room decor
Cons: A/C unit emitted a musty odor, pool skimmer is needed
Location: Good location....15 mins to downtown, near Brentwood, 30 mins to Franklin
Our room was exceptionally clean. Kudos to the housekeeping staff! The beds were comfortable, the shower was great and, overall, we were pleased. I wish the rooms were a bit bigger. It was hard for two of us to unload our luggage without bumping into each other. There really isn't room to pass another person between the end of the bed and the chest/TV/chair. The room did seem to be recently remodeled and nothing showed any wear or tear. We can live with cramped space as long as that space is this clean. The pool was nice to enjoy over this long weekend, but there wasn't a "skimmer" to use to clean bugs, dirt, etc off the surface. I asked at the front desk and they directed me to the outside of the fencing surrounding the pool area, but after searching thoroughly, we came up empty-handed. They definitely need to invest in one!
3 out of 5
Recommended
for Everyone
by A verified traveler

BEAUTIFUL FACILITIES BUT WITH RESERVATIONS

Posted Jul 3, 2014
Pros: WE LIKED THE TREE OUTSIDE OUR WINDOW THE YOUNG MAN WHO CHECKED US IN.
Cons: THE MATTRESS COULD BE LESS LIKE A BOARD, THE COMFORTER SHOULD BE LESS HEAVY AND THE AIR CONDITION SHOULD BE REPLACED IN ALMOST ALL HAMPTON INNS.
Location: N/A
THE HAMPTON INN BRENTWOOD IS A LOVELY FACILITY AND THE YOUNG MAN WHO GREETED ME WAS QUITE FRIENDLY AND HELPFUL. ON FIRST GLANCE THE ROOM WAS LOVELY BUT---THE COOLING SYSTEM LEAVES MUCH TO BE DESIRED. WE SPENT THE NIGHT TOSSING AND TURNING AND FEELING AS IF WE WERE SWIMMING IN A POOL RATHER THAN SLEEPING IN A COOL, COMFORTABLE BED. MANY HOTELS TODAY SEEM TO THINK THAT THEIR GUESTS WILL BE VERY IMPRESSED WITH THE HEAVY WHITE COMFORTERS BUT, LET ME TELL YOU, THOSE COMFORTERS ALONG WITH A POORLY AIR CONDITIONED ROOM MAKE FOR A MISERABLE NIGHT. AFTER ALL, WHY ARE WE STAYING IN A HOTEL/MOTEL? GENERALLY BECAUSE WE ARE TRAVELING OR BECAUSE WE ARE IN TOWN FOR SOME EVENT. I MUST SAY, THIS HAMPTON INN IS NO DIFFERENT FROM THE OTHERS I HAVE STAYED IN OVER THE YEARS---THERE IS SOME PROBLEM WITH THE A/C SYSTEMS INSTALLED IN HI HOTELS. OTHERWISE, THE FACILITIES ARE LOVELY AND FOR THE MOST PART, SO ARE THE PEOPLE.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Needed to switch rooms because of proximity to elevator and ice machine. Staff very helpful.
5 out of 5
Recommended
for Business Travelers
by Sonia from Memphis

Great place to stay!

Posted Jun 16, 2014 on Hotels.com
Very modern, clean & the beds were very comfortable
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Jun 4, 2014
Room was nice and quiet. Bed was comfortable. Only surprising thing was no blow dryers! The showers were nice.
5 out of 5
Recommended
by A verified traveler

Convenient and easily accessible to highway.

Posted May 30, 2014 on Hotels.com
A most enjoyable stay. All front desk staff should be familiar with safe deposit procedure.
5 out of 5
Recommended
for Families
by Julia from United Kingdom

Easy access to Interstate.

Posted May 29, 2014 on Hotels.com
We had a room with adjoining doors, could hear a lot of noise and baby crying.Very comfortable though. Good laundry facilities.
2 out of 5
Recommended
for Couples
by Dusty from Henderson, KY

Honey moon

Posted May 2, 2014 on Hotels.com
We booked the room on hotels.com app on our honeymoon night while traveling. It took the front desk worker 30 minutes to get us in our room as the reservation did not show up in their system. I was disappointed with the communication between hotels.com and the hotel worker. It was not a good experience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 2, 2014
We have stayed at this location about 5 times. Convenient location. Consistently pleasant and helpful staff.