Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from dayton ohio

The carpet was ripped the sound on the TV wouldn't

Posted Sep 1, 2014
The carpet was ripped and the TV sound wouldn't work . Call the front desk , I told them about the problem and was told me how to fix the problem . But every time I shut the TV off the same problem would happen again . The adjustable bed didn't work to could not adjusted for comfort . I was very disappointed . With my stay at your hotel , my girlfriend said I made a poor choice ! By stay at your hotel . I was disappointed .
3 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Great staff &t area / hard to find / hard bed!

Posted Aug 31, 2014
Pros: STAFF / VICINITY... GREAT FITNESS ROOM!
Cons: Better signage... more comfortable beds.
Location: VERY CLEAN AND PEACEFUL SURROUNDINGS! Groceries, eateries, restaurants, shopping, movie theater... all VERY close!
THE STAFF WAS EXCELLENT AT THIS HOTEL!!!! The hotel, itself, however, was a little challenging to find because it was tucked behind several trees and a mini-strip plaza, and there was no road signage, so we couldn't see it from the street. In addition, because there was no box spring under the mattress, we had to use the comforter from the other bed as extra cushion. So, in all, I would recommend this to a friend because of the OUTSTANDING STAFF and EXCELLENT AREA, but with caution.
4 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Nice hotel, friendly staff, Great Beds and showers

Posted Aug 7, 2014
Pros: Friendly staff, comfortable beds and nice strong showers.
Location: Location was good, just a little hard to find due to no sign and located in back of buildings. Close to shops and restaurants.
Hotel was nice, staff very friendly and helpful. The beds were awesome and the showers were great! Nice stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lexington KY

Stayed time at this property

Posted Jul 22, 2014
2nd stay at the Hilton Garden. Last minute booking got a great rate. Close to Mall and food services. Would prefer the hotel include a morning breakfast bar in daily room rate. Will book this property again when in Nashville and Brentwood area.
2 out of 5
Recommended
for Everyone
by Cathy from Knoxville, TN

Hidden Charges!

Posted Jun 15, 2014
Pros: Staff was nice. Location was close to shopping
Cons: Tell hotel guests about charges to credit card prior to charging their card. Or better yet only place charges on the guest's card when made.
The staff was courteous and helpful except I wasn't told that my credit card would be charged 50.00 or incidentals whether or not we had any incidentals. I panicked when I saw my debit card had been charged 25.00 two times the day after I checked out. I called the hotel and was told about the incidental charge then and that it should be refunded 2 or 3 days after the charge. I think that should be tallied up prior to leaving the hotel or the staff should tell you before check out especially since we had no incidentals! Also, our houskeeping staff cleaned our room prior to check out and threw away drinks and snacks we had bought for the trip home. The room was clean but temperature was hard to regulate. Our pillows were pretty flat and felt like rags witha few feathers in them. I doubled mine over to make a flat pancake pillow but it was not too comfy.
5 out of 5
Recommended
by Ray from Benton, LA

Hilton Garden Inn

Posted Jun 14, 2014 on Hotels.com
Stayed there for the Nashville CMA Fest. Only 20 min. away and less expensive. Will definitely stay there again.
5 out of 5
Recommended
by A verified traveler

Posted Jun 3, 2014 on Hotels.com
SUPER
4 out of 5
Recommended
by A verified traveler

keurig

Posted May 20, 2014 on Hotels.com
very fine room...a little hard for me to find....wife was most happy to find keurig in the room, but housekeeping failed to provide sugar and cream packet. slept like a baby.
4 out of 5
Recommended
by A verified traveler

Solid

Posted May 7, 2014 on Hotels.com
It was a solid place. I wish there a complimentary breakfast though.
5 out of 5
Recommended
by Jim from Tennessee

Get-away

Posted May 6, 2014 on Hotels.com
This hotel was very nice. The staff in the hotel was very friendly. It is in very good area. It is hard to see the hotel because it sits back off the road.