Ratings based on 642 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jan 7, 2015
Cons: More help with resturant staff!
Really nice hotel would recomend it to any family or friend. Lovely views and nice crew of people!
for Everyoneby A verified traveler
Just passing through.Posted Dec 24, 2014
Amazing hotel with a most welcoming staff. Very spacious room and a lovely little balcony for fresh air. Fresh towels and clean expansive bathroom. Greatly enjoyed our stay.
for Everyoneby A verified travelerfrom tucson
older property, fantastic servicePosted Dec 6, 2014
Pros: topnotch staff , awesome service, round the clock assistance
Cons: bathrooms need renovation.
Location: very conveniently located near plenty of shopping and access to the highway, airport, all of greater nashville .
We checked in close to midnight on thanksgiving night , and were expecting no staff or service. We were pleasantly surprised.The staff was so welcoming, I needed some unclogging of the bathroom ( at midnight) and maintenance showed up promptly! They even replaced the fridge in our room! The staff is top notch and always eager to help. I was travelling with a toddler and one of the front staff even helped install a car seat in my ride ! I also witnessed them deal very tactfully with a group of drunk guests in the lobby. So impressed. This hotel has definitely seen wear and tear, the ceramic bath fixtures were peeling beyond repair. But everything was clean and comfortable otherwise.They had a maintenance day when the water was shut off for a whole day in our room, but they let us use another room for that day.Breakfast is adequate. I have a child with special dietary needs;The restaurant graciously cooked up a box of vegan pasta that I gave to them and sent over plates and spoons too. The suite was spacious and very comfortable, the living room has a roll out sofa bed and a TV which was such a blessing . If you get a room facing the road,you can definitely hear the noise. The heated indoor pool is open late, but a little too chloramine~y for my liking. The lounge with a fire place and a billiards table was our favourite place! I left my laptop battery in the room and flew back. All I had to do was call,The hotel mailed the battery back home to me. Thanks, guys !!
for Couplesby Johnfrom Olive Branch
Can't wait to go back.Posted Nov 18, 2014 on Hotels.com
Our stay was awesome!!! Great service. Room service was great.
for Business Travelersby Michaelfrom Chicago
Disappointing experience.Posted Nov 16, 2014 on Hotels.com
The stay was miserable. The staff were ignorant and self indulgent. The hotel had no water supply for two days and never informed us prior to booking and made no effort to make things easier. This was a cery dissapounting Hilton experience.
by A verified travelerfrom Arkansas
Expected more from Hilton SuitesPosted Nov 12, 2014
Pros: comfortable bed, good size suite, nice common areas
Cons: cleanliness, proper bedding, overall remodel of shower
Location: Corky's BBQ was close and off of I65
room was good size, comfortable bed, queen size mattress pad on a king bed, duvet was placed between two flat sheets, no comforter of any kind, there was a dirty (perhaps bloody) stain on the duvet, shower was painted tile that was peeling, several hairs were found in shower, floors were not vacuumed, noise from construction and housekeeping
for Everyoneby A verified travelerfrom Beattyville, KY
Great ExperiencePosted Nov 12, 2014
Couldn't have been better-great staff, great location and great facilities!
for Business Travelersby Carolfrom atlanta
very nicePosted Nov 2, 2014 on Hotels.com
very nice, good service and friendly service
for Couplesby Fredrickfrom Tupelo
Greatest hotel in NashvillePosted Oct 21, 2014 on Hotels.com
This is one of the best experiences that I have ever had at a hotel. I love the location and the friendly staff there. I have stayed here twice and I recommend this hotel to any traveler that plans to stop in Nashville for the night.
for Business Travelersby A verified traveler
Very nice suitesPosted Oct 20, 2014
Pros: Safe location and still close to nashville
Cons: Communication between staff
Everything good except key cards not working and when I added a night extra they were able to accommodated me but staff does not talk to each other, got a call at 3 pm that asked why I didn't check out when I clearly had made a reservation with a confirmed email, when I told him, he apologized when he check his computer, a little scary since I was 35 miles away, but glad it all worked out.