Ratings based on 679 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by jonzee

Great hotel, near all the downtown hot spots.

Posted Apr 17, 2014
Clean rooms, great staff, awesome breakfast!!! Would definitely stay there again for sure!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Centrally located hotel

Posted Apr 15, 2014
Staff was very friendly and accommodating. Free shuttle anywhere within 2 miles. Very close to everything you will want to do. Rooms were nice and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic!

Posted Apr 14, 2014
Location: Walkable or take shuffle to downtown bars, museums, dining. Shuttle prompt and friendly.
Close to the heart of the city. Staff helpful and friendly. Room perfect with everything we needed. Breakfast was varied and fresh.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near downtown

Posted Apr 11, 2014
Pros: The breakfast, the room was comfortable.
Cons: It could have been cleaner.
Location: Near downtown Nashville with plenty of places to visit.
I found the hotel to be a nice place to stay near downtown. The breakfast was very good and the staff was helpful and professional.
4 out of 5
Recommended
for Everyone
by Sarah

Great place!

Posted Apr 10, 2014
Pros: Very good breakfast - about the best I've ever had at a "breakfast included" place. The room was spacious, even for 4 adults.
Cons: Two queen beds would have been more comfortable than the two doubles, and there is space in the room to allow for that.
Location: The location is perfect. It's an easy walk to Bridgestone Arena, the Ryman, and all the restaurants and honky tonks on Broadway.
We really enjoyed our stay. The hotel has everything you need for a comfortable visit. They offer free shuttle service within two miles, but we didn't need it, because everything is so convenient.
4 out of 5
Recommended
for Everyone
by Snowman from Ontario

Great location

Posted Apr 8, 2014
Cons: Parking should be included rather than an additional $22/night.
Location: Walk a few blocks and you are in the heart of downtown and easy access to all the great music venues.
This hotel is clean, comfortable and well situated for enjoying the nightlife downtown.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the bars and restaurants

Posted Apr 7, 2014
The hotel staff were some of the friendliest of anywhere we have stayed
1 out of 5
by A verified traveler

Rude manager

Posted Mar 27, 2014
Pros: Walking distance to downtown
Cons: They need huge improvement in their customer service. The rooms need to be upgraded, very poor for fairly expensive hotel
Location: Downtown Nashville is awesome. So much energy and music. Not to be missed - put this city on your bucket list!
We love to travel, and we loved Nashville. It is an exciting, energetic city. We had a great time, however our trip was ruined by the manager at this hotel. I have stayed in hundreds of hotels, and I have never been treated as rudely as I was treated at this place. They basically accused us of squatting in a room we hadn't reserved or paid for. We were treated like dirt. When she found out she was wrong, and we had both reserved and paid for the room, she offered no apology, not even a smile. When I think of how rude she was to us, I still get upset. There are a number of much nicer hotels in the downtown area. I would avoid this one. Given the rates, the room was also disappointing. Very plain, in need of some new carpets, updated electrical ( the lights went dim when you turned on the hairdryer). All in all, staying here was a very bad choice.
4 out of 5
Recommended
for Everyone
by Ben from Raleigh, NC

Good Location, Free Breakfast

Posted Mar 25, 2014
Good location to restaurants and music scene. Full breakfast makes it a good deal.
4 out of 5
Recommended
for Everyone
by Lethea from Pa

Needs refreshed

Posted Mar 25, 2014
Pros: Location and rate. Good breakfast. Free shuttle was awesome. Across the street is the prime 108 restraunt in the union station hotel....awesome!
Cons: Site needs refreshed and upgraded. Staff needs to be trained better
Location: Music city center is a short 2 block walk, downtown Nashville shopping and honky tonks are 2 blocks. Country music hall of fame.
This hotel was in a nice location. Easy to walk to the new music city center and Broadway's highlights. The breakfast is substantial and nice. Unfortunately the staff would take all the containers of forks for example at one time to refill. That meant everyone stood around waiting for hem to return from a back room where lots of talking/socializing was going in in addition to refilling. No one could think to fill one with what was in the other and inly take one away at a time....really! The outlet in the bathroom was so loose that my curling iron wouldn't even stay plugged in...just falls out. Had to use anything electric in the other room where there was no mirror. Shower curtain had mold on bottom. I took my own pillow for car ride etc and every day ,except one,when room was made up that was thrown on the floor when we returned. Guess it would have Hurt somehow to leave that on the bed?