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Reviews of La Quinta Inn & Suites by Wyndham Lebanon

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lebanon
140 Dixie Ave, Lebanon, TN

Reviews

8.0

Very Good

Rating 10 - Excellent. 428 out of 1002 reviews" "
Rating 8 - Good. 293 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 87 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that checked us in was very friendly and kind
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness
Everything was very clean and we enjoyed our 1-night stay. Obviously an older property that could use a refresh, but a good value for the price.
Stayed 1 night in Apr 2024
Response from Myra on Apr 19, 2024
Thank you for staying with us. We are currently in the process of quite a few updates.

10/10 Excellent

Richard, Killeen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m a big fan of La Quinta so happy to be here
Stayed 1 night in Apr 2024
Response from Myra on Apr 18, 2024
We were so glad to have you visit us, and hope to see you again very soon.

10/10 Excellent

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Sara Mehaffey-GM on Apr 17, 2024
Patricia,Thank you for taking the time to review our LQ.Our Team is excited to hear you enjoyed you stay and look forward to seeing you again soon.SMehaffey-GM & Team

6/10 Okay

Lana

Traveled with family
Liked: Cleanliness, staff & service
This hotel was mediocre at best. It has been updated but for the price I feel I would not choose this property again. Breakfast was ok. Generic free breakfast. Not many choices even on pastries/toast. Staff was very nice. If you book through a 3rd party (Expedia) a $150 incidental charge is held on your card. Said would be returned in a few days. Not thrilled about that.
Stayed 2 nights in Apr 2024
Response from Hailey M. on Apr 16, 2024
Thank you Lana for your review. We are continuing to update our hotel daily. Breakfast has several options from cereal to biscuits and gravy to fruit and waffles to pastries. We do suggest you try our breakfast again! We are thrilled our staff were able to assist you when needed. An incidental is always listed before you book your room(s). It is listed on all 3rd party websites, our website as well as located in 3 different places at our front desk. We look forward to your next visit to us in the future!

6/10 Okay

Biany

Needs renovation
Stayed 6 nights in Apr 2024
Response from Hailey M. on Apr 15, 2024
Thank you for your review. We are actually doing renovations to the bathrooms and other areas as we go. We look forward to your next stay with us.

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Staff is great.
Stayed 1 night in Apr 2024
Response from Hailey M. on Apr 10, 2024
Thank you Robin for your review! We strive to make sure everyone's stay with us is great thank you for your kind words!

10/10 Excellent

Suzanne L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Short stay for overnight trip. Convenient. Very inexpensive for a big room with desk, living room bedroom and breakfast Staff was helpful, friendly and courteous
Stayed 1 night in Apr 2024
Response from Hailey M. on Apr 10, 2024
Thanks for your review! We are so glad you enjoyed your stay. We look forward to seeing you again in the future.

8/10 Good

Patricia

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Apr 2024
Response from Hailey M. on Apr 10, 2024
Thank you for your review! We look forward to your next stay with us!

4/10 Poor

Webb

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was like staying in a kennel! Pets everywhere, growling at you in the lobby, hissing and trying to scratch you in the elevator! Madhouse!
Stayed 1 night in Apr 2024
Response from Hailey M. on Apr 9, 2024
We are saddened to hear you did not have a good experience with us during your stay. We are pet friendly and that being said we do not allow any pet to be aggressive towards others or other guests. If that happens, we will have guests with aggressive pets check out. We do hope you give us another chance.

10/10 Excellent

Jo Ann, Gatlinburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from SMehaffey-GM on Apr 9, 2024
We are happy to hear you enjoyed your stay. Our Team looks forward to seeing you on your next visit to Lebanon, TN.Thank you for your review.SMehaffey-GM & Team

2/10 Terrible

Jeffrey

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sara Mehaffey-GM on Apr 8, 2024
Jeffery,Your 1 review is a bit concerning. I would like to know about the issues you encountered while staying with us for 1 night. Please contact me to discuss your stay. Thank you,SMehaffey-GM

10/10 Excellent

Valentina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for last minute reservation
Stayed 1 night in Apr 2024
Response from Myra on Apr 8, 2024
Thank you for staying with us, and we look forward to seeing you again.

2/10 Terrible

Kellie, carterville

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Microwave doesn’t work. Housekeeping used the toilets and didn’t flush. Disgusting
Stayed 2 nights in Apr 2024
Response from Myra on Apr 7, 2024
Thank you for staying with us. We can address most issues if we are informed in a timely manner. It would have been quick and easy to move you to a different room, had we known before 10pm the night before your departure. We look forward to another visit soon.

8/10 Good

Bobby

Liked: Staff & service, property conditions & facilities
Loved the shower. Did not like location. Bed was too soft.
Stayed 4 nights in Mar 2024
Response from Myra on Apr 7, 2024
Thank you for staying with us. We are thrilled that the bed was soft! Come back and see us again soon.

6/10 Okay

Peggy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet in our room was very low to the ground, and was difficult for me to use. Other than that our stay was good. We didn't try the breakfast.
Stayed 1 night in Apr 2024
Response from SMehaffey-GM & Team on Apr 3, 2024
Peggy,Thank you for taking the time to review or LQ Lebanon. We are sorry to hear your toilet was low. To ensure a higher commode always book an accessible room. In doing this you will not run into this issue. We are sorry to hear you did not try our Hot Breakfast. Maybe on your next visit.SMehaffey-GM & Team

4/10 Poor

Terri M.

Traveled with family
Our room had a construction / chemical smell and we asked to be moved but there wasn’t another room available. Although they offered to refund, it was 10:30 at night as we had been away all day. We smelled the odor the first night but the second night was so bad we opened the windows hoping to help. Breakfast was ok- hotel could use some TLC - stains on the curtains and bedding. Check in was smooth and staff was friendly.
Stayed 2 nights in Mar 2024
Response from Myra on Mar 31, 2024
We are currently in the process of having our bathtubs refinished for better guest experience. Since the refund was declined, we have no other options to offer. We do hope to see you again in the future, though.

10/10 Excellent

Genicia

Stayed 1 night in Mar 2024
Response from Myra on Apr 20, 2024
Thank you for staying with us, and we look forward to another visit soon.

10/10 Excellent

Marisel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the ammenities of the bedroom
Stayed 6 nights in Mar 2024
Response from Myra on Mar 30, 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations
Stayed 1 night in Mar 2024
Response from Hailey M. on Mar 29, 2024
Thank you, William, for your wonderful review! We are so glad you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

Patricia

Traveled with group, Business traveler
Liked: Cleanliness
Stayed two nights but housekeeping didn’t service the room on the second day.
Stayed 2 nights in Mar 2024
Response from Hailey M. on Mar 29, 2024
Thank you Patricia for your review. Housekeeping will not clean rooms if a Do Not Disturb sign is on the door and they check for these around 6am. If a DND sign was left on the door around that time it would be why they did not clean your room on your second day stay. We do however can give you fresh towels and other items needed at the front desk at any time. We do look forward to your next stay with us!

10/10 Excellent

Greg

Stayed 1 night in Mar 2024
Response from Hailey M. on Apr 15, 2024
Thank you for your review! We look forward to seeing you during your next stay with us!

10/10 Excellent

Robert

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from SMehaffey-GM & Team on Mar 26, 2024
Robert,Thank you for taking the time to review our LQ-Lebanon. Our Team is happy to hear you enjoyed your stay. We look forward to seeing you again soon.

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, staff & service, amenities
The stay was comfortable but the rooms seemed a bit run down. We had a large patched hole in our wall that wasn’t painted. This didn’t affect our comfort but wasn’t as nice as we thought. Staff was nice and helpful. Beds and rooms were comfortable.
Stayed 1 night in Mar 2024
Response from Hailey M. on Mar 20, 2024
Thank you for your review. As for the patched wall it was not yet ready to be painted as we had just installed new showers and the patch will be painted once it is ready for paint. We are glad you enjoyed your stay and hope to see you again.

8/10 Good

Matthew

Stayed 1 night in Mar 2024
Response from Myra on Apr 7, 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Myra on Mar 17, 2024
Thank you for staying with us, and we hope to see you again soon.

2/10 Terrible

Karina

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff it’s very unfriendly, specially the lady that works in the breakfast area.
Stayed 1 night in Mar 2024
Response from Myra on Mar 16, 2024
We hate that you had a bad experience. However, our breakfast hours are from 6-9am Mon-Fri. We cannot open breakfast an hour early. Hopefully, we will see you again soon.

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited parking Little long breakfast hours
Stayed 2 nights in Mar 2024
Response from Myra on Mar 15, 2024
Thank you for choosing La Quinta. Our breakfast lasts for three hours, 6-9am Mon-Fri and 7-10am Sat-Sun.

4/10 Poor

Brian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Fitness area had smelly moldy carpet- unusable. Shower pipes hammer.
Stayed 1 night in Mar 2024
Response from Myra on Mar 15, 2024
We hate that you did not enjoy our fitness area. Please feel free to contact us to discuss the shower issue, as I am not sure what you mean.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was good. The issue with my stay was the water not working due to the company checking for an issue as soon as we get there. Tried to give it time, but moved to a new hotel. Thankful for the staff for helping me and my wife find a cheaper option.
Stayed 2 nights in Mar 2024
Response from Hailey M. on Mar 14, 2024
Thank you, Jackie, for taking the time to leave us a review. We do apologize for the inconvenience with the water issue we had during your stay. We do look forward to your next stay with us!

6/10 Okay

James

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast was horrible. Everything sub par. Refrigerator didn't work right. Room was ok but they need to finish the grout around top of tub wall. Very unprofessional job. Not convenient to airport due to traffic jams all day.
Stayed 2 nights in Mar 2024
Response from SMehaffey-GM & Team on Mar 13, 2024
James,Thank you for taking time to review our LQ-Lebanon. We are sorry to hear you did not enjoy our full hot breakfast. Our tubs have had new surrounds placed. The reason for the grout not being finished is we are re finishing our tubs. Then the grout will be installed. I hope you will return to see our finished bathrooms.

10/10 Excellent

Chelsea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room , big tv and big bed
Stayed 1 night in Mar 2024
Response from Hailey M. on Mar 13, 2024
Thank you Chelsea for your review! We look forward to seeing you again!

6/10 Okay

Lacee

Stayed 2 nights in Mar 2024
Response from Myra on Mar 30, 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Meggin

Traveled with partner
Liked: Staff & service
Room wasnt bad but area is questionable. The front desk girl was super nice but they are super strict with pets which made things a little difficult but doable
Stayed 1 night in Mar 2024
Response from Myra on Mar 9, 2024
We're so glad that you enjoyed your time with us, and hope to see you again soon.

10/10 Excellent

Deirdre

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Area around the hotel is a bit rough.
Stayed 1 night in Mar 2024
Response from Myra on Mar 7, 2024
We are glad to hear you enjoyed your stay, and hope to see you again soon.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Myra on Feb 29, 2024
Thank you for choosing La Quinta, and we look forward to another visit soon.

10/10 Excellent

Anthony, Pflugerville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The website says that you have RV, tractor trailer parking, but you don't. The pilot across the street does.
Stayed 1 night in Feb 2024
Response from SMehaffey-GM on Feb 27, 2024
Anthony,Thank you for a great review!Our RV & tractor trailer parking on our access road. We hope to see you soon.

8/10 Good

Doyle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My apologies for my initial 1star rating on La Quinta hotel. It was not fair because it has good ratings. I don’t know what the property is like. I got Covid Wednesday night and am in quarantine until Tuesday. My reservation was for Friday, and can’t get my money back from Expedia. Expedia is the one that deserved a 1 star rating
Stayed 1 night in Feb 2024
Response from Myra on Feb 25, 2024
We hope you feel better soon, and pay us a visit.

2/10 Terrible

Harli

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I wish that there was a negative star option. We received bed bugs from this hotel. ABSOLUTE DISASTER. I will NEVER stay at another La Quinta.
Stayed 1 night in Jan 2024
Response from Hailey M. on Feb 20, 2024
Thank you for your review. Please give our front desk a call to discuss your issues you had during your stay.

10/10 Excellent

David M.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience!
Stayed 1 night in Feb 2024
Response from SMehaffey-GM & Team on Feb 19, 2024
David,Thank you for your great review! We are happy to hear that you had an excellent experience. Our Team looks forward to your future visits.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for the night. Worth it!!
Stayed 1 night in Feb 2024
Response from Myra on Feb 19, 2024
We were glad to have you, and welcome a return visit.

8/10 Good

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Myra on Feb 19, 2024
Thank you for staying with us, and we look forward to seeing you again.

8/10 Good

Nour

Spacious. But breakfast is modest
Stayed 1 night in Feb 2024
Response from Myra on Feb 18, 2024
Thank you for staying with us. We are glad that you enjoyed our full breakfast, and hope to see you again soon.

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was clean but very poorly maintained. Bathroom cabinet paint was peeling off. Floors had no carpet and were cracked. Electrical outlet didn't supply electricity to plugged in device.
Stayed 1 night in Feb 2024
Response from Myra on Feb 15, 2024
Thank you for choosing La Quinta. We hate that you ran into a couple problems. None of our rooms have carpeting, as uncarpeted flooring is much more sanitary. We look forward to another visit soon.

2/10 Terrible

Robin

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel. Looks like a shady motel. Our Tom smelled like urine so I requested they put us in a different room. Incidental payment is high for a garbage hotel.
Stayed 1 night in Feb 2024
Response from SMehaffey-GM on Feb 13, 2024
Robin,We are sorry to hear you did not have a good experience with us. Our incidental is an authorization only on your preferred credit/debit card. The authorization is released at check out. SMehaffey-GM

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. Pricing was good. Very clean. The pillows and bed was amazing. Slept well. Didn’t want to leave. Will definitely be going back!
Stayed 1 night in Feb 2024
Response from Myra on Feb 11, 2024
Thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real close to Cumberland U
Stayed 1 night in Feb 2024
Response from Myra on Feb 10, 2024
Thank you for staying with us, and we look forward to another visit soon.

8/10 Good

lori

Business traveler
Liked: Cleanliness, staff & service, amenities
Good for an overnight stay.
Stayed 1 night in Feb 2024
Response from Myra on Feb 10, 2024
Thank you for staying with us, and we look forward to another visit soon.

8/10 Good

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, nice clean room, large tv was great to have
Stayed 1 night in Feb 2024
Response from Myra on Feb 10, 2024
Thank you for staying with us, and we look forward to another visit soon.

10/10 Excellent

Brian

Traveled with family and small children, Business traveler
Liked: Amenities, property conditions & facilities
Staff was nice and the stay was quiet. Room was clean
Stayed 2 nights in Jan 2024
Response from Myra on Feb 3, 2024
Thank you for staying with us, and we hope to see you again soon.