Ratings based on 256 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
79% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Ohio

Don't stay here if you are allergic to pets

Posted Aug 5, 2014
Pros: The staff the bed
Cons: Cleanliness decor
Location: Close to interstate, gas stations, restaurants, and grocery store Large mall/shopping area one exit north on I-65.
I booked this room online at the last minute due to a family emergency. I wanted a room with a refrigerator, which I got. The bed was comfortable and clean but the carpet was stained. There was noticeable soap scum in the shower tub. The toilet tank lid was also significantly cracked but did not leak. Maple syrup was stuck all over the desk. The door did not fit flush against the frame so from the outside, you could actually see into the room when the door was shut. This made me a little nervous but the lock was secure and I was on the second floor. I had a terrible headache the next morning, and I realized it was probably due to all the pets I saw in the hotel. This probably also explains why the hotel seemed worn (especially the carpeting throughout). I did not recall seeing anything about the hotel accepting pets when I booked the room, so I double checked it, and of course, it was in the fine print. I will say that the staff was friendly and I was comfortable amongst the other families and couples I saw staying in the hotel. I ended up staying only one night instead of 2, and it was too late for me to change the reservation without penalty. I would not stay here again nor would I use this online booking tool. I've had much better luck booking directly with the hotels themselves. I could not even get a receipt from the hotel documenting that I had changed my reservation.
5 out of 5
for Everyone
by A verified traveler from KY

Nice hotel close to interstate.

Posted Aug 3, 2014
Pros: Enjoyed the continental breakfast and the helpful staff.
Location: It was close to fast food and easy access to the interstate.
Visited with our daughter and grandchildren who live in the area and they met us at the hotel. The staff was so kind and let us check in a couple of hours early so the grandchildren could enjoy the pool. The room was clean and comfortable and the staff was very accommodating. Hope to stay there the next time we visit the family.
3 out of 5
by A verified traveler

OK hotel, carpets and bathrooms not very clean.

Posted Aug 3, 2014
Carpets were stained and iron melt spot was very prominent. Mold on shower curtain. Globs of dust in the bathroom vents.
4 out of 5
for Everyone
by A verified traveler from Santa Cruz, CA

Clean rooms on a budget

Posted Jun 24, 2014
The staff at the facility was so kind and helpful. They really went out of their way to make sure I was comfortable. The room had been deep cleaned, and especially the bathroom areas were spotless. It made me feel very comfortable. There was a nice desk area and TV. The couch and carpeted areas seemed a little old, which is the only reason I docked my rating a bit. If you're trying to save money and want something clean and affordable, I would suggest this place.
1 out of 5
for Business Travelers
by Bredesen from Florida

Night of horror

Posted May 26, 2014 on Hotels.com
Hotel has not kept up with the times. Untidy and caters to the smoker, which is the entire 4th floor. Despite booking a non-smoking room, the staff assigned us a room that even a smoker would turn down. Bedding, towels, pillows were all induced with smoke. Luckily, the comfort inn next door had an available room that la Quinta picked up the tab. Never again with LaQuinta.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted May 22, 2014 on Hotels.com
2 out of 5
by just relocated

My stay

Posted May 21, 2014
Room wasnt clean but the staff put me in another room which was a little ok. The hotel needs updating. Not a good example for Franklin, TN
2 out of 5
by Jimmy from MI

Disgusting restroom

Posted May 17, 2014 on Hotels.com
Restroom was extremely dirty. Perfect location is the only reason I stayed.
2 out of 5
by A verified traveler


Posted May 15, 2014
Cons: cleanliness and care by maid service
dirty towels and washcloths were left in the room when we first checked. The next day most of the dirty towels and washcloths were removed but no clean ones were brought. The halls and the elevator were dirty the whole stay.
4 out of 5
for Getaway With Friends
by A verified traveler

This traveler left a rating score only Posted May 12, 2014 on Hotels.com