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Reviews of Nashville Marriott at Vanderbilt University

4 out of 5
Nashville Marriott at Vanderbilt University
2555 West End Ave, Nashville, TN

Reviews

8.4

Very Good

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 98 out of 1000 reviews" "
Rating 4 - Poor. 54 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Alicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location and comfortable stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm and helpful at all times.
Stayed 2 nights in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management Team on Apr 2, 2024
Hi Bruce,Thank you for your positive review on your recent stay at The Nashville Marriott! We are so glad to hear you enjoyed your visit and we exceeded your expectations! Should your travels bring you back to Nashville, we hope to host you again soon!

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from Management Team on Mar 29, 2024
HI Jessica,Thank you for your positive review on your recent stay! We are so glad we exceeded your expectations during your visit. We hope to host you again soon! Safe travels and thank you again!

8/10 Good

Gena

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Hi Gena,Thank you so much for your positive review! I am so glad we exceeded your expectations during your stay. We look forward to welcoming you back to the Nashville Marriot and earning that 5th star.

4/10 Poor

Michelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Construction on hotel at the time, water pipes were making loud banging noises all throughout the night.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Hi Michelle,Thank you for your honest feedback. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a resolution to your situation. To discuss in more detail, will you please reach out to us? Thank you and we look forward to speaking with you soon.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
The valet and guy at the door was great and the lady at check-in was fantastic. We’ve stayed here before and continue to come back.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Hi Michael,Thank you for your positive review! We are glad to hear we exceeded your expectations during your visit and look forward to hosting you again soon!

6/10 Okay

Jolene

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
You are forced to pay for valet. I also felt like the bartender was racist toward my minority significant other.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 29, 2024
Hi Jolene,Thank you for your honest feedback on your recent stay. We truly are saddened to hear that we did not satisfy your stay. We sincerely apologize for any issues during your stay and are dedicated to finding a resolution to your situation. Please reach out to us to discuss your experience in more detail. Thank you and we look forward to hearing from you soon.

6/10 Okay

MARY ANN

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a beautiful hotel near many restaurants and nightclubs. I did not realize when I booked that it would cost $49 to park plus tips for the valet. This adds a lot to the hotel cost. It is definitely not clear in the advertisement. Also the line to drop the car off was so long it took people at least a half hour or more just to drop their cars off.
Stayed 1 night in Mar 2024
Response from Management Team on Mar 26, 2024
Hi Mary Ann,Thank you for your honest feedback on your recent stay. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a solution to your situation. Please reach out to us to discuss your experience. Thank you and we look forward to hearing from you soon.

10/10 Excellent

Jay

Response from Management Team on Apr 1, 2024
Hi Jay.Thank you for your 5 star review on your recent stay! We are so glad we exceeded your expectations. Should your travels bring you back to Nashville, we hope to host you again son!

8/10 Good

Daniel

Traveled with family
Liked: Amenities
Construction was everywhere
Stayed 2 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Hi Daniel,Thank you for your positive review! We appreciate your feedback. Should your travels bring you back to Nashville, we hope to host you again soon!

6/10 Okay

William, Winston-Salem

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine. My complaint is the front desk refused to give me a detailed statement of my room charges. I paid for the room in advance through Expedia and gave the hotel my credit card to cover any extra charges. Almost $400 in charges were made to my credit card by the hotel and the hotel refused to give me an accounting of what was on my bill. I was there for two nights and the only extra charge should have been for parking. I think a clerk may have mistakenly or intentionally applied someone else's charges to my bill incorrectly
Stayed 2 nights in Mar 2024
Response from Management Team on Mar 26, 2024
Hi William,Thank you for your honest review on your recent stay. We are saddened to hear we did not satisfy your expectations. We apologize for any inconveniences during or after your stay. Please contact us to discuss your situation in more detail. We are dedicated to finding a solution. Thank you and we look forward to hearing from you.

10/10 Excellent

Lana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place! The van to transport us downtown was very helpful. No trouble an anything. The only complaints were that they were doing construction and we had trouble finding access to hotel, as the little sign wasn’t very large. And I hate feather pillows. Overall, great stay.
Stayed 1 night in Feb 2024
Response from Managment Team on Feb 20, 2024
Hi Lana,Thank you for your positive review on your recent stay at The Nashville Marriott at Vanderbilt! We are so glad to hear you enjoyed our complimentary on site shuttle service! We appreciate your kind words and hope to host you again in the future! Thank you and safe travels!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management Team on Feb 20, 2024
Hi Rebecca,Thank you for your positive review on your recent stay! We are so glad to hear we exceeded your expectations. Should your travels bring you back to Nashville, we truly hope to host you again soon! Thank you and safe travels!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Management Team on Feb 7, 2024
Hi Peter,Thank you so much for your positive response! I am so glad we exceeded your expectations during your stay. We look forward to hosting you again in the near future. Thank you and safe travels!

4/10 Poor

Steven

Traveled with family and small children
Unfortunately, the staff was incredibly rude and on attentive. The power was out for most of the day until 2:30 in the morning when the memo said it would be out for two hours. I was told that would be a rollaway bed available and then all of a sudden there was not because they were five people. The staff did nothing to accommodate the situation. I then received a phone call telling me that I was rude. It was a very unpleasant, stay, unpleasant staff, and extremely rude.
Stayed 2 nights in Jan 2024
Response from Management Team on Feb 7, 2024
Hi Steven,Thank you for your honest feedback. We are saddened to hear that we did not satisfy your stay. We are dedicated to finding a resolution to your situation. To discuss in more detail, will you please reach out to us. Thank you and we look forward to speaking with you soon.

8/10 Good

William

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was nice but construction blocking the entrance made it hard to get in and out.
Stayed 1 night in Jan 2024
Response from Management Team on Feb 7, 2024
Hi William,Thank you for your honest review on your recent stay at The Nashville Marriott at Vanderbilt University. We appreciate your feedback and are working towards finding a solution to your situation. For more information regarding entry access to our hotel, please visit our website. Should your travels bring you back to Nashville, we hope to host you again soon! Thank you and safe travels.

8/10 Good

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was too cold despite adjusting the thermostat.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 25, 2024
Hi Heidi,Thank you for your honest feedback on your recent stay. We are saddened to hear that we did not exceed your expectations during your visit and sincerely apologize. I have contacted the appropriate management to ensure that your concerns are addressed. Should your travels bring you back to Nashville, we hope to improve your experience with us. Safe travels!

10/10 Excellent

Heidi

Stayed 1 night in Jan 2024
Response from Management Team on Jan 25, 2024
Hi Heidi,I am so glad we exceeded your expectations during your stay. We look forward to hosting you again in the near future! Thank you and safe travels!

6/10 Okay

Karen

Liked: Staff & service
Lighting in the room was very very dim. Only bright light was in the bathroom. View from our room was beautiful. Bed was large, pillows were Comfortable but mattress topper was worn out and bunched up no matter how many times you tried to fix it.
Stayed 1 night in Jan 2024
Response from Management Team on Jan 10, 2024
Hi Karen,Thank you for your honest review on your recent stay at The Nashville Marriott at Vanderbilt University. We appreciate your feedback on your guest room experience. I have contacted the appropriate management to ensure that this issue does not reoccur in the future. If you would like to further discuss your experience, please contact us. Thank you and we look forward to hearing from you soon.

10/10 Excellent

Tony

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management Team on Feb 19, 2024
Hi Tony,Thank you for your positive review on your recent stay!! We are so glad to hear you enjoyed your stay. We are glad to hear we exceeded your expectations! We hope to host you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Dec 2023
Response from Jennifer R. on Dec 23, 2023
Thank you so much for your positive feedback. We hope to be a part of your next Nashville journey!

10/10 Excellent

Diana Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management Team on Feb 20, 2024
Hi Diana Lynn,Thank you for your positive review! We are so glad we exceeded your expectations. Should your travels bring you back to Nashville, we hope to host you again soon!

6/10 Okay

Janice Charlene

Traveled with family
Disliked: Amenities
Nice place - room finishes were under what I expected for the price of the room!
Stayed 2 nights in Oct 2023
Response from Jennifer R. on Dec 8, 2023
Thank you so much for your feedback! We will be sharing this with our department. We appreciate you staying with us and choosing to make us a part of your Nashville stay.

10/10 Excellent

Oksana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Dec 2023
Response from Jennifer R. on Dec 8, 2023
Thank you so much for your positive feedback! We appreciate you, may we be part of your next Nashville vist!

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Giving this place a try.
It was a comfortable room and stay and a convenient location. Comfortable except the towels. The towels were like something from a Motel 6, they could almost take your skin off. Parking was odd. There is a parking garage right net to the hotel but a sign said no hotel parking which left you with the $45 a day valet option or finding somewhere else nearby, which is not easy at all. But, when the valets were going to get the vehicles, it certainly looked like they were going in the parking garage to retrieve them. 🤔
Stayed 1 night in Dec 2023
Response from Jennifer R. on Dec 8, 2023
Thank you so much for your feedback! We will be sharing it with our department, thank you so much for staying with us! May we be part of your next Nashville trip!

10/10 Excellent

Maiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jennifer R. on Dec 8, 2023
Thank you so much for your positive feedback! We appreciate you staying with us, may we be a part of your next Nashville journey!

10/10 Excellent

Roberto Jaime, Austin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Staff was friendly and courteous
Stayed 5 nights in Nov 2023
Response from Jennifer R. on Dec 8, 2023
Thank you so much for your positive feedback! We appreciate you staying with us, may we be a part of your next Nashville journey!

8/10 Good

Verified traveler

Stayed 2 nights in Nov 2023
Response from Jennifer R. on Nov 28, 2023
Thank you for staying with us! We appreciate your positive feedback.

10/10 Excellent

sravan

Stayed 1 night in Nov 2023
Response from Jennifer R. on Nov 28, 2023
Thank you for staying with us! We appreciate your positive feedback.

10/10 Excellent

JOELLE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to Vandy
The hotel was very clean and very nice. It was super convenient because we were spending time at Vanderbilt University. There is a lot of construction going on, but not too much noise from it. The stuff at check-in was amazing. It’s a great hotel just not full of frills.
Stayed 2 nights in Nov 2023
Response from Jennifer R. on Nov 15, 2023
Thank you so much for your positive feedback! We hope to be part of your next Nashville journey.

10/10 Excellent

CASSANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of the immediate chaos of broadway but close enough to visit easily. Lots of restaurants nearby. Clean and staff very personable.
Stayed 3 nights in Oct 2023
Response from Jennifer R. on Nov 6, 2023
Thank you so much for your positive feedback ! We hope to be a part of your stay in Nashville again!

8/10 Good

Aliesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice room..
Hotel was in a great location, close to restaurants & bars.. Room was a nice size was able to get a little work done.
Stayed 2 nights in Oct 2023
Response from Management Team on Oct 31, 2023
Hi Aliesha,Thank you for your positive review on your recent stay! We are thrilled to hear you enjoyed your stay. Should your travels bring you back to Nashville, we hope to host you again soon!

10/10 Excellent

Alexus

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Oct 2023
Response from Management Team on Oct 31, 2023
Hi Alexus,Thank you so much for your positive review on your recent stay at The Nashville Marriott at Vanderbilt University. We are thrilled to hear you enjoyed your stay and our convenient location. We hope to host you again soon! Thank you and safe travels!

10/10 Excellent

Emmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management Team on Oct 31, 2023
Hi Emmet,Thank you for your positive response on your recent stay at The Nashville Marriott! We are so glad you enjoyed your visit. Should your travels bring you back to Nashville, we hope to host you again! Safe travels and thank you again!

10/10 Excellent

sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 28, 2023
Thank you for choosing to stay with us we appreciate your feedback!

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, staff was so gracious
Stayed 4 nights in Oct 2023
Response from Jennifer R. on Oct 23, 2023
Thank you so much for making us a part of your Nashville journey! We appreciate your feedback.

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities
Very noisy due to stadium construction next door.
Stayed 3 nights in Oct 2023
Response from Jennifer R. on Oct 28, 2023
We appreciate your feedback. We do apologize for the construction noises the city of Nashville is currently working on their next project with Vanderbilt. There were pre-arrival emails sent beforehand, once again thank you for choosing to stay with us. If you decide to comeback and see us we can accommodate you for the inconvenience this last stay.

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great location if Vanderbilt is the destination.
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 23, 2023
Thank you so much for making us a part of your Nashville journey. We appreciate your feedback!

10/10 Excellent

ginger

Traveled with family
Liked: Cleanliness, amenities
Love it
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 17, 2023
We appreciate your feedback! Thank you so much for making us a part of your Nashville journey!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and service. Very clean. Parking was overpriced at $45.
Stayed 1 night in Oct 2023
Response from Jennifer R on Oct 17, 2023
We appreciate your feedback! Thank you so much for making us a part of your Nashville journey.

10/10 Excellent

Darlene, Bartlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Jennifer R. on Oct 17, 2023
We appreciate your feedback! Thank you so much for choosing to make us a part of your Nashville journey.

2/10 Terrible

andrea

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was the worst experience I’ve had at a Marriott. They lied at check in, gave away my room, promised a later check out and retracted the promise. Put charges in my credit card that was unauthorized and overall terrible customer service. So truly disappointed as this was the hotel of choice for our Vanderbilt frequent visits. No more.
Stayed 2 nights in Oct 2023
Response from Jennifer R. on Oct 17, 2023
I wanted to express my gratitude for choosing to stay with us. Providing the highest level of hospitality is of utmost importance to us, and I sincerely apologize for falling short of your expectations. I have already shared your feedback with our front desk leadership team to ensure that we take every necessary step to prevent such incidents from happening again in the future.We hope that you will consider staying with us again in the future. Please do not hesitate to reach out if there is anything we can do to make your next stay a truly memorable one.

10/10 Excellent

jianying

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 15, 2023
Thank you so much! We appreciate your feedback.

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Marriott
Lovely Marriot. Love that there NO carpets. Check in staff delightful. Beds and rolls darkness terrific. Thx Great location for anything Nashville !
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 14, 2023
We appreciate your feedback! Thank you so much for making us a part of your journey in Nashville.

6/10 Okay

Kelly

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Mixup
Was given a room but it was occupied by someone else. Had to get assigned a different room.
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 14, 2023
We appreciate you staying with us and appreciate your feedback. I will be sharing this with the front desk to make sure this does not happen again!

10/10 Excellent

Slade

Stayed 1 night in Oct 2023
Response from Management Team on Oct 27, 2023
Hi Slade,Thank you for your positive review on your recent stay at The Nashville Marriott! We are so glad to hear you enjoyed your visit. Should your travels bring you back to Nashville, we hope to host you again soon! Thank you and safe travels!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is why we stay at Marriott. Outstanding hotels, staff, food, lounge, rooms and comfort.
Stayed 1 night in Oct 2023
Response from Jennifer R. on Oct 4, 2023
Thank for staying with us! We appreciate your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jennifer R. on Sep 27, 2023
Thank you so much for your feedback! It was a pleasure being a part of your Nashville journey..