Ratings based on 3,756 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Other
by A verified traveler from Jacksonville, FL

Elegant hotel close to downtown

Posted Aug 21, 2014
My disabled adult daughter and I particularly appreciated the use of a hotel wheelchair, so that we didn't have to get her out of our car. I asked about the availability of a wheelchair; the desk clerk escorted me to the storage area, which was very close and convenient to the entrance. The wheelchair enabled my daughter to independently use the pool area twice during our overnight stay, which was much enjoyed. We found the room complete with all amenities, and particularly appreciated the window coverings, which allowed filtered light or darkness as we chose.
4 out of 5
Recommended
for Everyone
by A verified traveler

TSU trip

Posted Aug 8, 2014
Pros: proxcimity to TSU
Cons: nothing
Location: close to gas and fast food
The acommodations were wonderful..... my room was comfortable including the bed....soft pillows
3 out of 5
by A verified traveler

Not as close to downtown as one might think

Posted Aug 6, 2014
Cons: Staff needs to take a class on friendliness and customer service, in general.
Location: Nothing to do near by. There was an Arby's, Wendy's, Taco Bell and a Lennys.
At check-in the front desk person never made eye contact with us and was a little put out that he had to check us in. Not a good first impression. The hotel needs a total renovation. I could see the 'batman' building downtown, from the the hotel, but it was very, very far in the distance. Not the worst hotel that I have ever stayed in but I won't go back.
2 out of 5
by A verified traveler

Posted Aug 5, 2014
Pros: Free shuttle until 10:30pm with a very nice driver.
Checked in, no parking anywhere. Half the lot was blocked off to accommodate the Titans who would be coming in later. I was given a room with one king sized bed for our party of three. That was fixed by giving us a room that was for the disabled, with a seat in the shower and a very tall toilet. Tv remote did not work, clock in the room set 15 minutes slow; little things that added up to a bad experience. Upon checkout, staff was very rude, would not provide a receipt showing no additional charges to my credit card. She seemed upset by the fact that I had reserved and paid through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nashville

Posted Aug 1, 2014
This hotel is close to downtown and provides shuttle busses all day and nite to downtown , has a cool outside pool area. Would definitely stay at this hotel again while visiting Nashville area, great rates too.
3 out of 5
by A verified traveler from nc

Needs remodeling

Posted Jul 24, 2014
Hotel would have been nice 20 years ago. For $210 I excepted more
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington, KY

Excellent customer service/room

Posted Jul 22, 2014
The staff was so super helpful and went above and beyond to make our stay for my sisters bachelorette party perfect. They interacted with us when we came through the office and provided us with awesome recommendations. The rooms were a great price and spotless. The pool was a perfect hang out during the day!
3 out of 5
by A verified traveler

Posted Jul 21, 2014
Pros: Free shuttle
Cons: Cleanliness
Location: Nice
Bathroom was dirty upon arrival. Toilet was broken and nobody came to fix it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel but still nice

Posted Jul 20, 2014
Nice older hotel. Staff was mostly friendly and most were professional. Hotel and room was clean but needs to be updated. Refridgerator is $10 extra and so is internet. Hotel restaurant and room service was terrible! Just go somewhere else to eat!
3 out of 5
Recommended
for Everyone
by A verified traveler from Owensboro, Ky.

Ok Hotel

Posted Jul 18, 2014
Pros: Nice area
Cons: Update the rooms
Location: Bridgestone arena about a 5 minute drive/taxi
The hotel is located in a nice area and looks good both inside and out. The rooms however are dated and feel dirty probably due to the out of date style.