Ratings based on 3,765 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hospitality

Posted Aug 31, 2014
Most of the staff walked right pass us and did not speak or greet us... "which was very odd"... It took the next day before we were ask "How are we doing" by the maintenance lady.. The hotel was nice and clean so that made up for the rest.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2014
Overall experience was good. Bed were uncomfortable and one of the blankets had a stain on it. Also room needed more trash cans was just a small one in bathroom and with 4 people eating in the room at time no where to really put things. Shuttle service was excellent. Drivers too.
3 out of 5
Recommended
for Everyone
by A verified traveler from St Louis, MO

Great hotel in decent location.

Posted Aug 27, 2014
Older hotel in decent location with free downtown shuttle service. Needs a facelift though, shower curtain tad grimy, tile needing grout, just a little touch up that would go a long way. Nice staff. Pretty lobby. Cold AC.
3 out of 5
by A verified traveler

Older style hotel

Posted Aug 27, 2014
Pros: Free shuttle
Location: Everything was accessible by the shuttle, ie tours and nightlife.
The hotel had a free shuttle which came in handy because the hotel was quite a way from downtown nashville where everything happens. This hotel was sold as a four star but is very tired
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Aug 23, 2014
Pros: Cleanliness and convienience
Hotel was ok but the frontdesk recomented using a taxi back to the Airport( very expensive) because the complimentary shuttle starts at 7am.. When talking to the shuttle driver we were told that the shuttle will be available to drive us to the Airport at 5:45am. The taxi to the hotel was far to expensive. that makes you think. Backhands?????
5 out of 5
Recommended
for Other
by A verified traveler from Jacksonville, FL

Elegant hotel close to downtown

Posted Aug 21, 2014
My disabled adult daughter and I particularly appreciated the use of a hotel wheelchair, so that we didn't have to get her out of our car. I asked about the availability of a wheelchair; the desk clerk escorted me to the storage area, which was very close and convenient to the entrance. The wheelchair enabled my daughter to independently use the pool area twice during our overnight stay, which was much enjoyed. We found the room complete with all amenities, and particularly appreciated the window coverings, which allowed filtered light or darkness as we chose.
4 out of 5
Recommended
for Everyone
by A verified traveler

TSU trip

Posted Aug 8, 2014
Pros: proxcimity to TSU
Cons: nothing
Location: close to gas and fast food
The acommodations were wonderful..... my room was comfortable including the bed....soft pillows
3 out of 5
by A verified traveler

Not as close to downtown as one might think

Posted Aug 6, 2014
Cons: Staff needs to take a class on friendliness and customer service, in general.
Location: Nothing to do near by. There was an Arby's, Wendy's, Taco Bell and a Lennys.
At check-in the front desk person never made eye contact with us and was a little put out that he had to check us in. Not a good first impression. The hotel needs a total renovation. I could see the 'batman' building downtown, from the the hotel, but it was very, very far in the distance. Not the worst hotel that I have ever stayed in but I won't go back.
2 out of 5
by A verified traveler

Posted Aug 5, 2014
Pros: Free shuttle until 10:30pm with a very nice driver.
Checked in, no parking anywhere. Half the lot was blocked off to accommodate the Titans who would be coming in later. I was given a room with one king sized bed for our party of three. That was fixed by giving us a room that was for the disabled, with a seat in the shower and a very tall toilet. Tv remote did not work, clock in the room set 15 minutes slow; little things that added up to a bad experience. Upon checkout, staff was very rude, would not provide a receipt showing no additional charges to my credit card. She seemed upset by the fact that I had reserved and paid through Expedia.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nashville

Posted Aug 1, 2014
This hotel is close to downtown and provides shuttle busses all day and nite to downtown , has a cool outside pool area. Would definitely stay at this hotel again while visiting Nashville area, great rates too.