Ratings based on 711 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia SC

Beautiful hotel. Perfect location. Great amenities

Posted Oct 20, 2014
Fantastic experience in every way! The hotel staff were great. Very accommodating. Beautiful physical environment. Amenities galore.
5 out of 5
Recommended
for Everyone
by A verified traveler from memphis

Great view!

Posted Oct 20, 2014
The room was beautiful and they gave us such a fantastic view! Can't wait to go back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nicely remodeled

Posted Oct 14, 2014
Pros: location and front desk staff was awesome
Cons: Housekeeping. They did not clean up/remove the used wine glasses and they did not make one of the beds after our first nights stay.
Overall, the hotel looked very trendy, clean, and full of busy guests. The rooms were nicely remodeled as well. The only unpleasing aspect to the room was the tub/shower. This had not been remodeled and there was not a fan in the bathroom. Also, housekeeping did not clean up or remove used wine glasses from the bar so we had sticky counter tops from the used glassware for 3 nights.
2 out of 5
by A verified traveler from H

Very disappointed

Posted Oct 14, 2014
Check in is at 3. They did not have a room for us until 7. I asked for fresh strawberries to be delivered to the room. They never arrived. Housekeeping did not clean our room the two nights we were there. They knocked on our door at 7pm to clean. We declined as we were getting ready for dinner. However they knocked on our door at 9 am the next morning asking when we were checking out. Also, our bathroom was not cleaned properly. It was not a cheap hotel in price but I've stayed at better hotels. We were disappointed to say the least.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nashville

Great hotel adjacent to Southern Festival of Books

Posted Oct 13, 2014
Great amenities. Friendly efficient service. Will definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great rooms and walking distance to many areas.

Posted Oct 7, 2014
Excellent hotel with great rooms and walking distance to most everything.
4 out of 5
Recommended
for Everyone
by A verified traveler from indiana

Nice location, walking distance to attractions

Posted Oct 7, 2014
Pros: Location
Cons: Cleanliness of carpets
Location: Downtown by Broadway , stadium, convention center
Great stay, room comfortable and modern, however carpet was dirty and stained
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis, MO

Nice Hotel In walking Distance of Broadway

Posted Oct 5, 2014
This is our second stay at the Sheraton. We stayed there last September for an outdoor concert. This trip was unplanned. We were driving through and decided to stop for a couple of nights for a belated anniversary celebration. Much to our surprise, they had renovated the entire hotel since our last stay a year ago. The rooms were really nice. The staff we interacted with were great. And with the hotel an easy walk from Broadway, it was convenient.
2 out of 5
by A verified traveler from Cullman, AL

Semi close to the Ryman and Music Row.

Posted Oct 1, 2014
Pros: Friendly staff. Great view.
Cons: Room had a foul smell when arrived. Room was not available until 7:00 that night. No wifi in the room without extra charge, only in lobby.
Location: Not very close to attraction.
Room had a foul smell when arrived. Room was not available until 7:00 that night. No wifi in the room without extra charge, only in lobby. No Breakfast included. Charged for parking Slow elevators Long lines at counter. Friendly staff.
3 out of 5
by A verified traveler

Location was excellent.

Posted Sep 30, 2014
Pros: Location
Cons: Just charge the amt the room is worth, clean the vents and provide me with soft towels, toiletries and be up front with all hidden charges.
Location: Great location
Staff pleasant and helpful however extra charges for many items and minimal toiletries in the room. Towels were bit worn. To my disappointment the vents were caked with dust. Overall due to great location it was a pleasant stay. Beds were comfortable.