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Reviews of Sleep Inn & Suites Lebanon - Nashville Area

2.5 out of 5
Sleep Inn & Suites Lebanon - Nashville Area
150 S Eastgate Court, Exit 232/232B off I-40 at Hwy 109, Lebanon, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 283 out of 646 reviews" "
Rating 8 - Good. 219 out of 646 reviews" "
Rating 6 - Okay. 84 out of 646 reviews" "
Rating 4 - Poor. 33 out of 646 reviews" "
Rating 2 - Terrible. 27 out of 646 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald, Lake Elsinore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff, clean room, good breakfast.
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Gerald,Thank you for the positive review! We hope to see you again soon!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to access all the area has to offer. My biggest complaint would be the road noise from the interstate. I was on the side of the hotel facing the interstate on the highest floor. If the noise is not something you are use to it is noticeable. Free breakfast was one of the better ones i have had. Will.consider this property the next time i am in the area.
Stayed 3 nights in Mar 2024
Response from GM on Apr 11, 2024
Thank You for the review we are glad you enjoyed your stay with us.

6/10 Okay

Clay

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Location ok but patrons on my floor were loud
Stayed 1 night in Dec 2023

10/10 Excellent

Iouri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place , solid breakfast
Stayed 1 night in Dec 2023

8/10 Good

Ashley

Stayed 1 night in Nov 2023
Response from GM on Nov 27, 2023
Thank You for the response.

8/10 Good

Karen

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallways were pretty noisy up until midnight or a little after, but the staff was cheerful and welcoming.
Stayed 1 night in Oct 2023
Response from Vraj on Nov 13, 2023
Thank you for the review!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a good stay
Check in was easy, room and beds were clean and we enjoyed the breakfast. We recommend more blinds to keep the light at night as I had to keep my hand over my eyes to sleep. Overall we had a good stay for the price.
Stayed 1 night in Oct 2023
Response from GM on Nov 2, 2023
Thank You for the response.

10/10 Excellent

Edie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on Oct 30, 2023
Thank You for the review.

8/10 Good

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
It was quiet and check was simple. They cook a good breakfast and have a waffle iron which makes really good waffles. The staff was very nice and polite.
Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank You for the review! We are glad you enjoyed our breakfast.

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with easy access to highway.
Quiet, and large rooms. Very clean and updated bath. Free breakfast was good.
Stayed 2 nights in Oct 2023
Response from GM on Oct 10, 2023
Thank You for the response! We hope to see you again soon!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from GM on Oct 30, 2023
Thank You for the review.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will visit again
A clean place with a good breakfast
Stayed 1 night in Sep 2023
Response from GM on Oct 5, 2023
Thank You for your positive comments.

10/10 Excellent

Jessica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was friendly the breakfast was good.
Stayed 1 night in Sep 2023
Response from GM on Oct 5, 2023
Thank You for the response! We hope to see you on your next visit!

10/10 Excellent

Jana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank You for the review!

2/10 Terrible

Byron

Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank You for the response. We apologize for not meeting your expectations. Next time please let us know how we can improve.

10/10 Excellent

MARILYN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on Sep 25, 2023
Thank You for the review!

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in. Great room
Stayed 1 night in Aug 2023
Response from GM on Aug 28, 2023
Thank You for the response!

6/10 Okay

Robert H

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Aug 21, 2023
Thank You for the review.

10/10 Excellent

Anthony

Stayed 2 nights in Jul 2023
Response from GM on Aug 28, 2023
Thank You for the response!

10/10 Excellent

Timtavious

Stayed 2 nights in Jul 2023
Response from GM on Aug 21, 2023
Thank You for the review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from GM on Aug 7, 2023
Thank You!

10/10 Excellent

James

Stayed 1 night in Jul 2023
Response from GM on Aug 7, 2023
Thank You!

6/10 Okay

Dustin

Liked: Cleanliness
Property i guess works fine for an overnighter. No real issues other than the smell. Not sure how to describe the smell other than all of our belongings still smell like the hotel. The a/c unit was extremely loud and the curtains do a poor job at blocking out the exterior lights.
Stayed 1 night in Jul 2023
Response from GM on Aug 7, 2023
Thank You for your response. Rest assured we will use your comments to improve.

10/10 Excellent

Kate

Stayed 1 night in Jul 2023
Response from GM on Aug 21, 2023
Thank You for the review!

8/10 Good

GARY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was great
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Thank You for your response.

10/10 Excellent

Berkeley

Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Thank You for your response

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Friendly Service But Strong Stench
My stay was overnight on the way down to Florida. Plus was that the front desk staff and breakfast host were extremely friendly and the pet fee for my dog was reasonable. Cons were the overwhelming stench of cigarette smoke and putrid garage in the hallways. 3 rooms on our floor had full garbage bags in the hallway overnight which reeked of rotten food and the carpet in the hallway and room was filthy. My white socks were disgusting after walking around in my room and there was visible dirt and stains on the floor. The bed was comfortable and sheets were clean, bathroom though was minimally cleaned with dirty floor tiles and clogged shower drain. It was quiet but the hallway smells permeated into the room and I would not stay here again.
Stayed 1 night in Jun 2023
Response from GM on Jul 4, 2023
Hello,Thank You for your review. We apologize for not meeting your expectations. Rest assured we will use your feedback to make improvements and address your concerns in the areas need. We hope you give us another chance the next time you are in town.

6/10 Okay

Rae

Traveled with partner
Place was nice but very loud hearing people around you. People upstairs stomping around all hours and could hear conversations of those next to us as well. Anyone coming down the hall was heard. Also the TV in our room did not work nor did the bathroom fan so it was very muggy after showers.
Stayed 1 night in Jul 2023
Response from GM on Jul 3, 2023
Hello, We apologize for failing to meet your expectations. Rest assured we will work to address all your concerns.

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 3, 2023
Hello,We apologize for failing to meet your expectations. We hope you give us a chance to redeem ourselves the next time you are in the area.

10/10 Excellent

Cecilia

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice clean room, very comfortable as well!
Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Thank You the review! We are glad you enjoyed your stay with us!

10/10 Excellent

Allison

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This is the 3rd time staying here. Would recommend this for anyone. Great staff!!!
Stayed 2 nights in Jun 2023
Response from GM on Jun 30, 2023
Hello,Thank You for taking the time to leave a review! We are glad you enjoyed your stay with us and hope to continue earning your business.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Jun 2023
Response from GM on Jun 30, 2023
Thank you for the review!

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were most pleasant, attentive and accommodating! Vraj and Vatil went out of their way to help us with a Surprise birthday get-together and made our stay very special. The location is perfect for running into Nashville for a great evening at the Grand Ole Opry; with only a half hour drive or just a quick run down the road to groceries.
Stayed 3 nights in Jun 2023
Response from GM on Jun 16, 2023
Thank You very much for the review! We are glad we were able to help you for your surprise birthday party! We hope you to see you again the next time you are in the area!

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ours was a short notice reservation. The location was easily located to highway. They were quick and helpful. Beds were comfortable and The breakfast was fantastic.
Stayed 1 night in May 2023
Response from GM on Jun 9, 2023
Thank You for the the review! We look forward to seeing you again!

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was clean and the room was nice. However, the a/c was not working well and the curtains did not block the light from the security lights outside. I would definitely give the property another chance.
Stayed 1 night in Jun 2023
Response from GM on Jun 9, 2023
Thank You for the review. Rest assured we will use your comments to improve. We look forward to give you a better experience next time!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on Jun 2, 2023
Thank You for the review!

10/10 Excellent

Melissa

Stayed 1 night in May 2023
Response from GM on Jun 2, 2023
Thank You for the review!

4/10 Poor

Kristie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was extremely hot the air unit did not cool properly. Beds were definitely not queen size but comfortable. Room was very dark even with all the lights on perhaps bulbs need to be changed or up the wattage. Just over all the rooms need cosmetic touches to improve
Stayed 1 night in May 2023
Response from GM on May 26, 2023
Hello,Thank You for leaving a review. Rest assured we will use your comments to improve our room quality. We hope to provide you with a better experience, if given the chance, next time.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at 2am after a 7 hr flight delay to a well lit and secure hotel. The desk clerk was great and welcomed us. They didn’t have late checkouts, so we grabbed some breakfast at 9, went back to sleep and checked out at 11. Very nice day staff.
Stayed 1 night in May 2023
Response from GM on May 26, 2023
Thank You for the review, we are glad you enjoyed your stay with us and me hope to see you again soon!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on May 20, 2023
Thank You for the review! We hope to see you again soon!

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from GM on May 9, 2023
Thank You for such a positive review!

4/10 Poor

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
no sheets
room had a do not disturb on the door. cleaners entered anyway when we were gone and removed the sheets and towels. we saw this when we returned then we changed and stopped at the desk to inform them but there were 3 people in line so we decided to call in about 30 min. later. so we called and told what happened, she apologized and said it would be taken care of. when we returned about 9pm [6 hours later] no sheets or towels!!!
Stayed 2 nights in Apr 2023
Response from GM on Apr 17, 2023
Hello,We apologize for the inconvenience caused to you during your stay. After checking with our staff, we found out the housekeeper assigned to your room was one in training. We will not use this as an excuse and we will train her to be more aware. We hope you stay with us again the next time you are in the area so, we can provide you a better stay.

10/10 Excellent

Billie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from GM on Apr 17, 2023
Thank You for the review! We hope to see you again!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Apr 12, 2023
Thank You for the review! We hope to see you again soon!

8/10 Good

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from GM on Apr 3, 2023
Thank You for the review!

10/10 Excellent

Sarah

Stayed 1 night in Mar 2023
Response from GM on Apr 3, 2023
Thank You for the review!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Nice Quiet stay while visiting Nashville.
Stayed 2 nights in Mar 2023
Response from GM on Mar 27, 2023
Thank You for the review! We hope to see you again!

10/10 Excellent

Charity

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from GM on Mar 23, 2023
Thank You for the review. We hope to see you again soon!

2/10 Terrible

Emily

Stayed 1 night in Mar 2023
Response from GM on Apr 3, 2023
Thank You for the review.