Ratings based on 576 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
91% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Fayetteville, NC

Not worth the money.

Posted Jul 14, 2015
Pros: The Backstage restaurant.
Cons: The attitude of the people at the front desk. A free breakfast or at least a free cup of coffee in the lobby. A parking lot for guests only.
Location: Location was good for going to the Opry, however, everything else was downtown which was a 15 minute highway ride.
When booking this room, a month in advance, I was told that the last night of my stay the hotel was sold out. I was advised to call every few days in the event of a cancellation. Each time I called I asked to be put on a waiting list for an available room. For some reason, they were unable to do this. During my stay I would go to the front desk every morning and inquire. I could sense that they were annoyed with me, and even though they were smiling to my face, I was told that when I turned away the expressions changed immediately. Having to find my own room for the last night of my vacation was a huge inconvenience and very stressful. I felt they should have, at the very least, offered to help me. The rooms were very small, and the bathroom was uncomfortably small. The restaurant/bar down in the lobby was great. However, when returning in the evening, the lot was filled with people from the restaurant, not the hotel. There were a lot of other hotels in the area that offered a free breakfast and free internet for more than 24 hours. I would book a different hotel on my next visit.
4 out of 5
Recommended
for Couples
by A verified traveler

Great place for vacation

Posted Jul 13, 2015
Pros: I enjoyed the fresh lemonade in the lobby.
Cons: The pool closed too early in the evening. I think 10 pm is a good time. Also the hot tub needs work.
Location: The Opry is great.
The location was fantastic and felt very comfortable in the lobby whenever you came in.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
nice pool, great mall. if you have young kids check out the aquarium restaurant, pricey but worth it.
2 out of 5
by A verified traveler from Memphis, TN

Overpriced

Posted Jun 19, 2015
Pros: nothing
Cons: Add weather stripping to keep out insects & reduce noise. Clean. Adjust pricing to fairly reflect accommodations
Location: Good location - near Opyrland, Opryland hotel and Opry Mills - not within walking distance. Hotel does offer shuttle service to some locations.
This hotel is equivalent to any number of low end inexpensive hotels but at least twice the price. Small room with very small bathroom, gnats and other insects in the room probably coming in through the 1/4 inch opening under the door, cleaning done casually- dirt in corners, etc. VERY noisy - sounded like every person walking by was actually in the room. I booked the room for a conference but will not stay here again. Adding the phrase "A Gaylord Hotel" apparently adds some value that I could not detect.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ms

Great hotel close to shopping

Posted Jun 19, 2015
Pros: Close proximity to Grand Old Opry
We had a wonderful stay at The Inn. We will definitely stay again.
2 out of 5
by A verified traveler from Fleming Island, FL.

Hotel that looks good in pictures.

Posted Jun 12, 2015
We arrived at the hotel and found the staff energetic and pleasant. Our room had sleep comfort beds and one was inoperative. The television had to be rebooted. The bathroom had a pubic hair in corner and the tub/shower had a 5" crack. Overstep and certainly overpriced.
4 out of 5
Recommended
for Everyone
by A verified traveler from illinois

Better value than the Gaylord Opryland

Posted Jun 9, 2015
Very close to Opryland so you can check out the atriums without having to spend $250+ to actually stay there. Clean nice hotel with a reasonable price.
5 out of 5
Recommended
for Everyone
by A verified traveler from TN

Close to Opry Mills

Posted Jun 2, 2015
I loved the hotel and staff. Very nice and clean. And loved the location! I would stay here again. The only complain I have is the bed!
3 out of 5
by A verified traveler from NC

what's out is the Inn

Posted Jun 1, 2015
We booked online. They seemed to have a problem with our Expedia booking. After a while we were given a room that was top of the line (in 1973) The room had no ventilation only a recirculating air filter in the bathroom to give the illusion of exhaust. I used to install them myself ...in 1972. The room smelled like a locker room. The bed was hard and the pillows were virtuallyempty. The room opened to the outside and was noisy and when it rained (and it did) we got wet going from the room to the interior of the hotel (where all the guests they liked were staying) When we got to the room I immediately called to see if our room could be changed. I was told that, even though it was only 3 in the afternoon, the other rooms were all filled or committed. Oh, did mention that the toilet refilled itself automatically every 10 minutes...all night long.! I told the desk about the toilet first thing in the morning and they assured me that it would be taken care of. Well, that night, when we got back to the room , need I say more. I learned to turn the toilet valve off after each use, much like I would do in, oh say, Belize or Guatemala. ( at least I didn't need a bucket to flush) I think, in retrospect, that this place might just exist so that the next time you visit Opryland you will be more inclined to stay at the nicer and obviously more upscale Opryland facility across the street. (it worked) T. Michael Rearic
4 out of 5
Recommended
for Everyone
by A verified traveler from Nashville TN

Nice hotel in Opryland area

Posted May 25, 2015
Loved the entire hotel. Also liked the bar and grill inside the hotel. We enjoyed hearing the live music. Only negative feedback would be that we were trying to sleep and could still hear the live music that was playing downstairs.