Ratings based on 625 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Nice appearance, but needs updating

Posted Jun 27, 2015
Pros: Lobby is cool
Cons: Better & brighter lighting in halls & rooms
Love the design of the lobby; old railway station with vast lobby. Bar is only so-so. Service could be more dynamic. Rooms are small and dark especially floor 2 (Reception is street level, but floor 3). Toilet seat was broken and could be quite dangerous. Bed comfortable, but fairly standard Marriott.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Historic Hotel

Posted Jun 27, 2015
Pros: Location was great... We walked to dining and enjoyed exploring Nashville.
Cons: An upper level room would have been better. The noise at this level from the nearby train depot was very loud.
Location: Lots to do nearby... Restaurants, Frist Museum, etc.
Great staff... beautiful hotel. Unfortunately, our room was located on the 2nd floor (basement level) so we did not have much of a view. The room was spacious and relaxing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 12, 2015
Beautifully restored. Not a far walk from Broadway.
4 out of 5
Recommended
for Everyone
by A verified traveler from knoxville, tn

Close to honky tonk row

Posted Jun 4, 2015
Valet is great! Super helpful and mostly knowledgable. Front desk was rude and cold. For the price point felt the rooms should have been cleaner. The grout in the bathroom was black when it should have been white and carpet all throughout hotel looks very dirty. Bed was fantastic and comfortable. Trains loud at night and made table lamp vibrate on desktop. Overall pretty hotel to say you've been there but won't stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston MA

great location, historic building

Posted Jun 2, 2015
Pros: The staff was incredibly helpful to us when we left some items behind in the room safe. kudos to restaurant manager who helped save us.
Location: great location to walk to all the fun music places nearby, and of course right next to the art museum.
Stayed only one night, but was impressed with the elegant lobby and nicely furnished room. room on first floor was lovely, although one did feel the need to draw the curtains as people could be walking around just outside the window. good coffee available in the lobby in the morning. very nice atmosphere overall. very helpful staff.
3 out of 5
by A verified traveler

Historic hotel but overpriced for what it is

Posted May 30, 2015
Not worth $400/ night. $200 tops. Exterior nice. Interior of rooms very average.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit

Beautiful Hotel!

Posted May 26, 2015
Union Station is a beautiful hotel located within walking distance of the city highlights! Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler from atlanta

Beautiful, great renovation, perfect location

Posted May 24, 2015
Plenty to do right next to the hotel, frist museum, great restaurants. Very friendly staff, and amazing place.
4 out of 5
Recommended
for Everyone
by A verified traveler

Could have been better.

Posted May 14, 2015
Pros: All of the staff are friendly and seem to want to help when they can. The hotel is a joy to see.
Cons: Need to replace all those tiny pillows with two larger firmer pillows that are functional. Let people know room has no tub.
Location: Located near downtown area and is within walking distance (5 blocks) of concerts, Ryman Building and most of city's night life.
This is a beautiful hotel. The lobby is full of architecture features that one rarely sees. The fireplace is one of a kind. The restaurant, Prime, has very good food. We were disappointed about not being told the room had a shower instead of a tub. Even worse the extremely comfortable bed was brought down by the tiny squishy pillows. If the get any smaller and softer, then they might as well use marshmellows. I guess I failed their math test. I could not put four of them together to make one comfortable pillow. I guess this a nation wide trend, but to me it was one uncomfortable tossing and turning night with little sleep.
2 out of 5
by A verified traveler

Stay at the Holiday Inn Express across the street!

Posted May 13, 2015
Paper thin walls, lousy mattress and pillows, no refrigerator in room, took forever to get hot water, no continental breakfast, not enough towels, only valet parking offered at $33 (not including tip), charge for wifi. Will never go back!