2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Graycliff Hotel And Restaurant

4 out of 5
Graycliff Hotel And Restaurant
West Hill Street, Nassau, New Providence

Reviews

8.2

Very Good

Rating 10 - Excellent. 78 out of 156 reviews" "
Rating 8 - Good. 40 out of 156 reviews" "
Rating 6 - Okay. 16 out of 156 reviews" "
Rating 4 - Poor. 15 out of 156 reviews" "
Rating 2 - Terrible. 7 out of 156 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sensational stay!! Thank you Graycliff❤️🙏
Stayed 4 nights in Mar 2024
Response from GM on Apr 1, 2024
thanks so much for staying with us we look forward to having you back again soon!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed this hotel. Is a really interesting building right in the middle of Nassau, very charming, we loved our room, which was very big, altogether a big plus and a big thumbs up.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful hotel. Spend your money elsewhere. Incredibly rude staff. Hotel wouldn’t let us on the property due to a fire and then wouldn’t refund our money after we had to get lodging elsewhere due to what the hotel staff told us. These people are thieves.
Stayed 1 night in Mar 2024
Response from GM on Mar 31, 2024
Mr Baldock, our staff was NOT rude to you nor did anyone deny you entry to the property. The road was blocked for approximately 30 mins by fire trucks extinguishing a fire across the street which had nothing to do with the hotel. When you called we advised you that your room was available but no refunds would be given as there was no damage to the hotel. Had you really come to the hotel and walked from your taxi to the gate there were at least 3 persons to assist you in checking in. Other guests did it.You obviously had no intention of staying with us and are using this to claim a refund.

8/10 Good

Christine Diane

Traveled with partner
Liked: Cleanliness, staff & service
Stayed four nights, two adults. It’s an old building but it was very clean. Not a good property if you have trouble with stairs, since most of the rooms are upstairs. There is traffic noise and you can hear the piano and diners but that’s over by 11 pm. The food is overpriced for the quality but the wine is fantastic! The property is beautiful and must have been incredible in its heyday, but is overgrown and falling apart a bit. It’s an easy walk down the hill to Bay Street but the up is a workout. The staff and service was phenomenal!
Stayed 4 nights in Mar 2024
Response from GM on Mar 31, 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

8/10 Good

Raymond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel, excellent service. Hotel is in an isolated area away from other shops and restaurants, it requires walking along a dangerous busy street to reach the downtown. Hotel and food are fantastically expensive.
Stayed 4 nights in Feb 2024
Response from gm on Mar 23, 2024
We're glad you enjoyed our hotel and we look forward to having you back soon

10/10 Excellent

Michael

Liked: Property conditions & facilities
Very classy
Stayed 4 nights in Feb 2024
Response from GM on Feb 20, 2024
We're so glad you enjoyed your stay and we look forward to having you back soon.

6/10 Okay

Jules, MONTREAL

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
What was once a lovely old property has fallen in to neglect. There are some definite highlights from our stay - Dimitri at the front was wonderful, helpful, incredibly kind & friendly. The tour of the wine cellar was interesting; the large pool was gorgeous although the other pool was dirty & gardens unkempt. There was never any staff at the pool. The rooms were very spacious & elegant however had not been updated in quite some time, they smelled musty and my husband sneezed every time he walked in. The "jacuzzi" bath was a deathtrap, a gorgeous marble top around it made it impossible to get in / out of without straddling it & hoping not to slip. There was grouting missing, & the plug was impossible to put in the bath as it had so much limescale; same with the shower head. There was the renmants of a wasp nest on the shutter, I tried to open them so we could get some fresh air. The towels were thin & small. Breakfast was awful. We arrived the night of the Junkanoo, and as we came home at 1:30am, there was a very drunken woman having a very loud conversation with her friend in the courtyard; I also had to go outside to ask the gentleman getting ready on the patio to stop yelling to his friends, there was also another guest who loudly spoke to his phone in the sitting areas / dining rooms. We had to walk through the parking lot to get to our room as the gardens were closed and there was construction, which felt weird. Overall not what you'd expect for $500 night.
Stayed 3 nights in Dec 2023

8/10 Good

Lisa, Chicago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Old hotel with the best charm. Management was very accommodating and kind. Staff very hardworking and pleasant. Would always come back, but some parts of the hotel could use a tiny bit of freshening up. A must see!
Stayed 3 nights in Dec 2023
Response from GM on Jan 11, 2024
Thank you for staying with us, we look forward to celebrating many New Year's with you again.

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights and had a fantastic experience. The hotel is gorgeous and storied, the staff are unparalleled in their kindness and service; the gem inside the hotel is the restaurant and the sitting room where we enjoyed a signature champagne cocktail and listened to the fantastic house band. A truly fantastic experience from beginning to end. Highly recommend.
Stayed 4 nights in Dec 2023
Response from Graycliff Management and Staff on Dec 28, 2023
It was our pleasure and so glad you enjoyed your stay with us. Look forward to having you back again soon!

4/10 Poor

Jean-Louis

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice gardens. Access to rooms through service areas
Stayed 1 night in Nov 2023
Response from GM on Nov 13, 2023
Thank you for staying with us last week. we appreciate your feedback. Unfortunately the television stations availability is controlled by the cable company so we're sorry you couldn't watch your favourite show during your stay.

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thank you so much, we enjoyed having you and look forward to having you back soon.

10/10 Excellent

Hayley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Graycliff is a stunning property and we had the most amazing stay. Once you enter the Graycliff it is like stepping back in time where the ambience and excellence is at the forefront of your visit. The staff are attentive and nothing is too much trouble. The dining experience is something not to be missed and there is a pianist every night to add to the atmosphere and mystique of the Graycliff experience. Our stay truly was amazing and the history of the place adds to the uniqueness. To also stay at the same location as royalty and countless celebrities is the icing on the cake………. Graycliff - Don’t ever change!! Thank you for a wonderful stay
Stayed 7 nights in Oct 2023
Response from from ALL of us at Graycliff on Oct 16, 2023
We're so glad you enjoyed your stay and we look forward to having you back soon. Happy Anniversary again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay and in the heart of downtown Nassau. If you have the extra money to spend I recommend this place, literally a mansion! Read their history and you’ll understand. Poolside service, cigars in their patios and amazing food, Graycliff didn’t disappoint! Thank you to all the kind staff as well, you guys were amazing, hope to see you again soon.
Response from GM and all the Staff at Graycliff on Aug 3, 2023
It was our pleasure and we look forward to seeing you again soon!

10/10 Excellent

Arin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coming back.
My wife and I stayed at the Graycliff. I was scouting the location with the thought of bringing back a group of business people with me for an event at Graycliff. I loved how unique the property is. There are lots of resorts, but this is a special place. It is an old building, the grounds are peaceful. We found the staff to be helpful but not always in our space, which we liked. We will definitely be returning.
Stayed 1 night in Jul 2023
Response from GM and all the Staff at Graycliff on Jul 26, 2023
We're so glad you enjoyed your visit, and we look forward to having you back soon. Do let us know how we can assist in planning your event.

8/10 Good

Mirela, Arlington

Traveled with partner
Liked: Staff & service
It’s not as impressive as it could be . Everyone was hyped about this hotel but it was little run down and property was not taken care off . It’s a cool concept but I would not say it’s a luxury hotel .
Stayed 3 nights in Jul 2023
Response from GM on Jul 21, 2023
Thank you for staying with us, we appreciate your business.

10/10 Excellent

Goossen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is absolutely fantastic, back in the times with super friendly staff in a movie kind of environment
Stayed 1 night in Jul 2023
Response from GM and all the Staff at Graycliff on Jul 4, 2023
We're so glad you enjoyed your visit, and we look forward to having you back soon.

8/10 Good

Daniel d'Este

Traveled with group
Liked: Cleanliness, staff & service
First of all, the staff and service went above and beyond and were super kind and helpful. The restaurant and food was fantastic. The room was clean, but I believe that the air quality was poor because a day after staying there we developed coughs and i noticed some mildew around the AC vents inside. Wifi was very limited in the room, if available at all. A hot shower was difficult to achieve in the evenings. All in all, it's what i expected given the older elegant building style. It would have been phenomenal if it was maintenanced a little better. The yard and pools were beautiful and not crowded. Regardless of the few issues, we would still stay there again and enjoyed our stay this time too.
Stayed 3 nights in Jun 2023
Response from GM and all the Staff at Graycliff on Jun 6, 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excellent

Sarra

Stayed 1 night in Jun 2023
Response from GM and all the Staff at Graycliff on Jun 4, 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excellent

cheryl

Stayed 1 night in May 2023
Response from GM and all the Staff at Graycliff on Jun 4, 2023
Thank you for staying with us, we look forward to having you back again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Taking in 2 strays....
We are eternally greatful for the willingness of Graycliff to take in two strays. Our flight was cancelled after a number of delays and Graycliff graciously accepted us after a very late booking-and gave us an upgrade. We had always wanted to spend a little time at Graycliff. We were just overwhelmed with the splendid hospitality, the amazing food and the feeling of Graycliff in itself. You can feel the history in every footstep you take. A special thank you to Kendra and the night security.
Stayed 1 night in May 2023
Response from Kendra and the team at Graycliff on May 3, 2023
We're so glad you enjoyed your stay, brief as it was!We look forward to your next visit when we hope you'll be able to spend a bit more quality time with us.till then!

8/10 Good

kevin

Stayed 1 night in Apr 2023
Response from GM on Apr 28, 2023
Thank you for staying with us, we look forward to welcoming you back soon.

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from GM and all the Staff at Graycliff on Jun 4, 2023
Thank you for staying with us, we look forward to having you back again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from GM and all the Staff at Graycliff on Jun 4, 2023
Thank you for staying with us, we look forward to having you back again soon.

8/10 Good

Claudia

Stayed 4 nights in Apr 2023
Response from GM on Apr 28, 2023
Thank you for staying with us, we look forward to having you back soon.

2/10 Terrible

Runak

Stayed 1 night in Apr 2023
Response from GM on May 1, 2023
Thank you for staying with us, we did as promised due to the delay in check in and compensated you with complimentary breakfast.

2/10 Terrible

randall

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reality does not reflect the advertising. Pools were unkept. Overall ran down.
Stayed 2 nights in Apr 2023
Response from GM on Apr 10, 2023
Thank you for staying with us, we appreciate your business.

10/10 Excellent

Darren

Stayed 1 night in Apr 2023
Response from GM on Apr 6, 2023
thank you we look forward to having you back again.

10/10 Excellent

Darren

Stayed 1 night in Apr 2023
Response from GM on Apr 6, 2023
Thank you we look forward to welcoming you again in the near future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from GM on Apr 28, 2023
Thank you for staying with us, we look forward to having you back soon.

10/10 Excellent

Gladys D

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely romantic property. This is a little gem in the island. Amazing manager, great service from Henry, Valentino and the whole staff. Graycliff restaurant is perfection from the eggs benedic for breakfast to escargot and beef brochettes for lunch to an unforgettable dinner. We will definitely come back.
Stayed 3 nights in Mar 2023
Response from GM on Mar 21, 2023
Thank you so much, it was our pleasure and will be sure to share your comments with the team.

4/10 Poor

Neal

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A historic hotel wit historic deferred maintenance. Looks like half the rooms and common areas are out of service. Eat here but do not stay here. It is a 2-3* facility.
Stayed 1 night in Mar 2023
Response from GM on Mar 6, 2023
Thank you for staying with us. Our team fixed your clogged toilet shortly after you reported it, if it acted up again you should have notified us so we could rectify. Not sure why you say that half the facilities are not open as everything is fully operational.

8/10 Good

Souka

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were super friendly and the location was fabulous.
Stayed 3 nights in Feb 2023
Response from GM on Feb 23, 2023
thank you so much for staying with us, we look forward to your next visit!

2/10 Terrible

Mary Ann

Stayed 2 nights in Feb 2023
Response from GM on Feb 23, 2023
Thanks for the 2... we should rate you a -10 for your refusal to pay your bill when we advised you that you had to pay us directly even when Hotels.com had confirmed that they had not received payment from you.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location if you want to do shopping in Nassau. A few blocks to downtown. The grounds are well established n beautiful. Service was excellent.
Stayed 1 night in Feb 2023
Response from GM on Feb 5, 2023
We're so glad you enjoyed your stay - we look forward to your next visit

2/10 Terrible

Debra

Stayed 5 nights in Jan 2023
Response from GM on Jan 25, 2023
Thank you for choosing Graycliff for your 60th birthday, the staff enjoyed celebrating and singing their congratulations. As a landmark built in 1740 and listed in the National Register of Historic Places, We pride ourselves in keeping the authenticity and aesthetic appeal. Yes, sometimes a bed board comes out place – it was rectified immediately, and you do need to add water to our Keurig machines.

2/10 Terrible

Thomas

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing, overrated and overpriced. Will never go back there and cannot recommend this place
Response from gm on Jan 24, 2023
Thanks for staying with us, we did address your noise issue and moved you to a different suite by the pool which you and your wife advised you were happy we were able to do. And other than your noting when departing that you never had to pay for bottled water we had no other comments. If your stay was so disappointing had you said something during your stay we would have certainly tried to make it better.

10/10 Excellent

MARGARET

Stayed 3 nights in Dec 2022
Response from GM on Jan 3, 2023
Thank you it was great having you stay with us! See you again soon.

8/10 Good

christopher, Guntersville

10/10 Excellent

Sahang-Hee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great and privacy was good too. One of the most beautiful swimming pools we’ve ever seen.
Response from GM on Jan 3, 2023
Thank you we look forward to having you back soon.

10/10 Excellent

JOHN

10/10 Excellent

Barbara

Stayed 3 nights in Jun 2022
Response from GM on Jun 22, 2022
thanks so much for your review, we look forward to seeing you again soon!

10/10 Excellent

Ursula

Stayed 1 night in May 2022
Response from GM on May 25, 2022
Great to have seen you again, look forward to having you back!

10/10 Excellent

John

Stayed 1 night in Apr 2022

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service
The property is a well-aged beauty that appears lovingly maintained. Only area of concern we had was the shower/jacuzzi tub: due to the configuration of the plexiglass attached to the tub, the floor flooded when we showered.
Stayed 3 nights in Jan 2022
Response from GM on Mar 6, 2022
thank you, we look forward to having you back when next you are in the Bahamas. We've advised maintenance about the shower and they've hopefully solved the problem. Thank you for pointing it out.

10/10 Excellent

Jill, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plantation style decor with fine service and extraordinary dining.
Stayed 1 night in Dec 2021

10/10 Excellent

Jill, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent dining. Fine old world charm.
Stayed 1 night in Dec 2021

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general my stay was good, but there are some complaints, e.g. my room was not made at 15.30 in the afternoon. The shower was not in the best shape, was afraid it brake down when using it. The rates in the restaurant are too high, compared what you get, they are not justified. I have the feeling they only benefit of the name Graycliff.
Stayed 1 night in Dec 2021

10/10 Excellent

Haag,

Liked: Cleanliness, staff & service, property conditions & facilities
All in all it was a great experience to stay at Graycliffs. The atmosphere is wonderful. It is such a difference compared even with high ranked hotel-chains.
Stayed 1 night in Dec 2021

8/10 Good

Nancy

Liked: Staff & service, amenities
Stayed 1 night in Nov 2021

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from GM on Nov 14, 2021
We are very glad you enjoyed your stay with us, and look forward to welcoming you back again soon.