Outdoor pool

Reviews of Paradise Harbour Club & Marina

2.5 out of 5
Paradise Harbour Club & Marina
Paradise Island Drive, P.O. Box SS-5804, Paradise Island, New Providence

Reviews

7.8

Good

Rating 10 - Excellent. 122 out of 427 reviews" "
Rating 8 - Good. 175 out of 427 reviews" "
Rating 6 - Okay. 81 out of 427 reviews" "
Rating 4 - Poor. 39 out of 427 reviews" "
Rating 2 - Terrible. 10 out of 427 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2018

4/10 Poor

Donna P., Daphne, Alabama

Not as pictured
The fact that our initial room was completely different than pictured was just a start. We have used HomeAway many, many times with “exceeded expectation” results but this one was a let down. On top of it all, the hotel manager and assistant manager were... let’s just go with “less than pleasant.” I’m stopping here because I could go on and on about things that were overly misrepresented on this particular outfit. On the bright side, we still had an amazing vacation and the Bahamas are still at the top of my list of favorite places to visit. Just definitely under different accommodations. Had the staff been more friendly and warm, I may have had a slightly different interpretation of the unit. P.S. The restaurant directly in front of the unit (harbor front) is in a completely dilapidated state.
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveler

Stayed 1 night in May 2018

6/10 Okay

S

The grounds are nice, but the rooms could use some updating. Bathroom felt old. Newer fixtures would help. Be advised that there is NO elevator on this hotel. We stayed on the 3rd floor and had to haul luggage up 3 flights of stairs.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

Jenn, Calgary

Disliked: Cleanliness, property conditions & facilities, room comfort
1 star condition property with a 5 star staff
Shame on whomever rated this property as a 3.5 or 4 star! This is at BEST a 1 star property: The lobby is a tiny room with wood panel walls - a high counter with one staff person (very very nice person) working. The check in is easy as there is no real computer system to speak of - just a note system and a communication log, which we discovered the next day isn't successful. This is a 3 story property with no elevator - so if you are bringing luggage - DON'T. I have a back injury as does my husband and even though the kind woman - Dee - hefted one of our pieces of luggage up the 2 flights of stairs - we were on vacation for over 2 weeks (on another island) so we had "luggage", we still had to carry luggage both up and all of our luggage down the stairs as no one was available on our check out! Now to the room: I kept my shoes on the entire time I was in the room - enough said? Not sure who's long dark hair was left for us in the tub the sink and on the bathroom floor - but my husband and I both have short dark hair. The old urine around the base of the toilet was disgusting. Dirty mirrors, dirty light fixtures - no smoking but the room smelled like smoke . The "security" for the room was a many times painted, rusty chain and a bathroom lock on the main door, no peep hole. The entire room needs cleaned thoroughly - I operate Air Bnb's I understand how hard it is to maintain cleanliness - but this property needs some major TLC and a honest rating so others don't get fooled!
Stayed 1 night in Mar 2018

4/10 Poor

Pat, Fort Lauderdale

Disliked: Cleanliness
Unclean and over priced
I paid $300 for a night at PHC. I couldn't check in until 4pm and check out was 10 am. When I was finally able to check in my girlfriend and I found dark hair all over the room, mainly in the sink and on the bed, including the pillows...even in the freezer for some reason. There was no soap, shampoo or conditioner in the room. I had to go to the reception to ask and I was told that shampoo and conditioner were not available. I was exhausted luckily which enabled me to sleep but my girlfriend had an uncomfortable stay. I will not be rushing back.
Stayed 1 night in Apr 2018

8/10 Good

Melissa, Harbour Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Home away from Home
We always enjoy our stay here. We feel at home every time. Very nice well equipped units designed just for families.
Stayed 4 nights in Mar 2018
Response from Shelly on Jul 27, 2018
Thank you for staying with us. We are happy that you enjoyed stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean room, very quiet. We were the only ones at pool, so very private. We enjoyed our stay there.
Stayed 4 nights in Jan 2018
Response from Shell on Jan 8, 2018
Thank you for staying with us.

10/10 Excellent

Dr Marvin R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you have a car this is the place to stay...helps to be away from the loud, casino-driven hotels
Stayed 4 nights in Oct 2017
Response from Shell on Jan 8, 2018
Thank you for staying with us.

10/10 Excellent

Jeleah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty hair everywhere
dirty rooms restaurant dirty nothing to offer no elevator
Stayed 3 nights in Oct 2017

6/10 Okay

NJ mom of 3, New Jersey

Not friendly, accommodating or clean
Despite speaking to someone from Expedia at the time of booking to ensure the room would be large enough to accommodate our party of 5, the room had one king bed. The hotel staff initially was standoffish and attempted to upcharge for a larger room. When I was able to show written documentation of the request, the manager/owner told me he saw the request but never responded to Expedia because the hotel was fully booked. When I pointed out the poor customer service, he changed his treatment and when I pointed out that he could not just ignore the request as this would validate my impression that the request was being honored they managed to find a much larger room at no cost. It was a terrible way to begin a vacation despite the eventual good outcome. Additionally this hotel looks nothing like the photos online. It is extremely dated. The hot tub attached to the pool was not clean and the outdoor area was terribly infested with mosquitos. The hotel has minimal food accommodations and staff was less than eager to assist us in locating a local restaurant that could deliver.
Stayed 1 night in Aug 2017

8/10 Good

Veeraded

Stayed 1 night in Aug 2017

8/10 Good

Anita, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel in a pretty area.
More modest hotel in an area close to Atlantis and golf course. Simpler facilities but unpretentious and staff willing to help with anything and just let you relax. Great to be able to have free cycles to use around local area during day.
Stayed 6 nights in Jul 2017

4/10 Poor

Ruth, Texas

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
PHC
Positives: Helpful staff Beach shuttle was convenient Pool to ourselves most of the time Quiet Not so Positives: Limited places to eat within walking distance Tiki Bar open limited hours Check out 10 am Need a taxi to get to most places Low water pressure Ice not always available Limited sundries
Stayed 5 nights in Jul 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Territlb
Staff were not hospitable or helpful. No ice machine, vending machine, food, or drinks on grounds of hotel. You need to travel miles to other hotels to get these things. Deli up the road, but bare essentials there. Pool furniture run down. Curtains in rooms are see thru. People walking by can see in so be dressed at all times. Restaurant on premises, but closed down due to hurricane years ago. Thise hotel is a Dump
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic Getaway
This hotel was secluded. In a nicer part of town. Close to Cabbage Beach which is a less populated Beach. I took my boyfriend for his birthday. The Mermaid bar has great food. And the room was clean.
Stayed 3 nights in Jul 2017
Response from Shell on Jul 21, 2017
Thank you for staying with us. We are happy that you enjoyed your stay.

6/10 Okay

Verified traveler

Liked: Staff & service
Leg problems. Had problem walking up stairs.
A bit claustaphobic - no windows. Microwave not available to warm items.
Stayed 3 nights in Jun 2017

6/10 Okay

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay
The room was clean and well appointed with a nice patio area. The patio has a nice view of the harbor but also looks over a run down, abandoned restaurant. There is no elevator so be prepared to bring you luggage up stairs. The pool area was very nice with a little snack bar that served good food and drinks but kind of pricey as are most places in this area. The resort was loud at night with many young people. Probably will not stay here again.
Stayed 1 night in May 2017

8/10 Good

Ellavese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding .
My niece was getting married so it was a perfect place to stay with six persons in my family the two bedrooms two bathrooms with full kitchen, dinning and living room with a sofa bed, was great for the price will stay there again.
Stayed 4 nights in Jun 2017

4/10 Poor

Jack, Baton Rouge, LA

Disliked: Staff & service, property conditions & facilities
Mediocre
This is more of a motel by American standards. Located in a residential area and not much within walking distance. There are several aspects of this hotel that are conveniently left out of the pictures. Air conditioning is either OFF or full blast COLD. Lobby is basically a small office and closes at night.
Stayed 4 nights in May 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Staff friendly and very helpful. The rooms are clear, spacious. Over all it was a delightful experience. My only recommendation is, the reception area needs a make over; also the entry doors.

10/10 Excellent

Alisa

Liked: Cleanliness, staff & service, room comfort
Overall nice place. Very dated not many upgrades. There were no shuttles to/from the hotel so that was a down side. Best part of the hotel is Julian and Julia who run the bar, they were phenomenal with food,drinks and pool side entertainment!

8/10 Good

STEWART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sam, Toronto, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities
first and last time
Pictures look a lot better than reality . Didn't feel like anybody knew we were there. Just because it has Paradise in the name doesn't mean it's anywhere close to it ( almost every hotel has paradise in its name ). No music or anything that made you feel like you were on vacation. Never again .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Lawonda F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Frances, Pittsburgh, PA

Disliked: Staff & service
Good location, nice pool
We reserved a king room. Got two queens instead. When asked, they said it was an 'upgrade' but we're not buying that. We wanted a king room. Bicycles were nasty and dirty. Borrowed them one day, the next day we were told we couldn't check them out after 4pm??? Front desk women were very abrupt and not accommodating. Acted annoyed if we asked much of them. Night shift was much friendlier. Air conditioning did not work upon arrival, it was 'fixed' by the night desk guy and stayed on the entire stay. We had no control of the thermostat.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
A point less than terrible!
The shuttle bus was not accommodating. We called for the last ride to the "beach" (witch is right up the street) and each day there was a different issue on why it wasn't running or we just so happened to miss the last ride. (It was 3 in the afternoon!!! The bike amenities were horrible! Rusty dirty old bikes from a junk yard! The rusty chain kept popping off and I had to dirty my hands trying to fix it never mind the sound it kept making! The front desk attendants never smile! Housekeeping knocked on our door at 7 and asked if we were checking out today! She was standing there with her cart, clearly she wanted us out so she could clean the room and get on with her day. The pool bar was terrible! Flies everywhere and other than the three items they offered for food, good luck if it was something you didn't like! Thank God for the hotel room kitchen! Made no sense to have it when there's not a store in the area (not the hotels issue I guess). The cab drivers hated taking us to the hotel since it was so secluded in the back of the island. And other than the two boats out back there really wasn't much of a view. Overall we end up getting another room at a different hotel on the island in between staying there. Came back on the last day to cook and checked out! Wouldn't stay here again!

2/10 Terrible

Larry, Ridgefield, CT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Virtual kidnapping
I experienced a "virtual kidnapping" of my 12 year old son and 84 year old mother. Sure someone at the facility was involved. Contacted US Embassy and was assisted. A cruel and horrific experience and trip. Stay away from this place. REALLY!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Old, in need of major renovations
Don't trust the internet photos, employees were not very helpful and close to being rude, TV reception poor, no ESPN

8/10 Good

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked 2 rooms for one night but when we arrived there was only one room available. I hope to be refunded because I paid for 2 rooms.

8/10 Good

love vacations, Omaha Ne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite
Affordable close to the beach and 15m walk from Atlantis

4/10 Poor

Jeanine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs updating and did not feel comfortable
Overall this property is pretty run down and needs updating/upkeep. The front desk clerk was very unfriendly and was irritated when we asked for 2 pool towels for our children to swim. No elevators. Also, we had no view of the marina in room 302 as it was blocked by the old Columbus Tavern, which is falling apart and a spooky looking eye sore. There was some sort of fight in the room next to ours or out in the hallway at around 2am, which was freightening for my family. We did not feel safe in the area and will not be staying at this property again.

4/10 Poor

Amanda, Minnesota

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel has no elevator, room was on the 3rd floor.
Had I known there was no elevator at the hotel, I would have paid a few dollars more and stayed somewhere else. Only stayed there one night, but on vacation for 8 days, and had to carry my luggage up 3 flights of stairs - and back down the next morning. Rooms were dated, musty and not very clean. I'm not very picky, but how it rates a 4 out of 5 stars is beyond me. Although I didn't use it, the pool area looked nice, but small.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total Frustration
cant comment on facility I did not witness. selections you see are required, but not my words. Hotel called the day of my arrival to tell me they did not have a room available to accommodate and the person who called had serious attitude on my frustration!!! Wow really??

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel is great. They are friendly, helpful, and courteous. Could not recommend them more highly.

8/10 Good

Madison, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel with Great Stuff
This hotel was very nice, especially our room. The stuff was very attentive and helped with whatever we needed. We happened to go on a very windy week so we kind of had the pool to oursleves most of the time and it was great! The only real problem we had was the hot tub broke for 1 1/2 of the days during our stay. They were able fix it right away and they kept updating us on its status. Lastly if you get a chance to eat at the Mermaid by the pool the food is wonderful! Not only is the food great, but so is Julian the best bar tender I have ever had the privilege to meet! I would definitely recommend this place to a friend, everything is just a short walk away and it's a fun, comfortable and lovely place to stay.

6/10 Okay

Krystal

Liked: Cleanliness, staff & service
Great room. Amazing pool area. Thin walls.
The room was really nice, the pool area was awesome, the service people at the pool bar were amazing, the location was nice and quiet. The only mediocre thing was the closest restaurants was 1.12 KM (.7 miles) away. The walk was very nice so it wasn't that terrible. The room also had very thin walls so we heard the people next door all night and very clearly. I fall asleep easily and they sounded like they were having a good time so it wasn't worth complaining about. Despite that, i would definitely book this place again.

4/10 Poor

Verified traveler

Disliked: Staff & service

8/10 Good

Vito Boch

Liked: Cleanliness, property conditions & facilities, room comfort
Big rooms nice pool
The rooms were very large and clean. Three block walk to public beach. No restaurants that close. Staff was a little lazy.

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At first, l thought I had made a mistake because we were coming from staying at Atlantis but after going to the pool, the hot tub was on point. we took some time to relax, I walk to the front desk, the ladies there helped me and my family have one of out best days in the bahamas, helped me get my own boat outing when we thought it was too late (1:35pm) someone came in with 20 mins.. it was awesome. They also helped me with the trasportation, everything is one phone call away for them. two thumps up i tell you!

10/10 Excellent

Davidad , FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
The staff was excellent and helped tremendously. They helped fixed all the activities I planned for my family. The room was great for the price, and kitchen fantastic.. The view of the Marina was great! The hotel wasn't close to the hustle and bustle but is was a calming atmosphere.

8/10 Good

allyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Place is a gem with kind staff and great views of harbor. Surrounded by extremely expensive accommodations it has a down to earth charm that working people can respect and relate to. Have stayed there several times specifically because I feel comfortable there. Can walk to Violas- awesome foods and atmosphere and can walk to Atlantis - if that is your thing.

4/10 Poor

Barry

Disliked: Staff & service
Rude staff and noisy rooms
The attitude of staff was very poor. We had booked a room with two beds as we were two adults traveling together. When we got to the hotel, late at night, the room only had one. The night porter eventually gave us a second room but the receptionist at check out the next morning was rude and apparently unhappy that we had been given a second room when we were "only supposed to have one". Needless to say, no apology was forthcoming and we won't be back. There is also bad sound insulation between the rooms.

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Scott, Green Bay

Liked: Cleanliness, room comfort
Great family place to stay
Great value and place to stay with family in Bahamas

8/10 Good

melissa, Harbour Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Sweet Home
This hotel is really a homely place and every time we stay here we feel so at home. Friendly staff and great accommodations.