Ratings based on 1,982 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok

Posted Apr 19, 2015
Room was not ready at three. TV's r fuzzy. Blow dryer did not work. Good was good. Close to beach and Atlantis. Compared to other Riu's wait staff was not attentive to guest.
2 out of 5
by A verified travelerfrom Boston, MA

NEVER AGAIN - Rude staff

Posted Apr 18, 2015
Cons: Courteous of staff
Location: Close to Atlantis, which is gorgeous, has better food, and courteous staff
Horrendous. Have been to the Riu Palace in Aruba, which is 100% better than this resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Annandale, NJ

Excellent food, excellent staff, excellent beach

Posted Apr 17, 2015
Pros: Beautiful lobby, choice to make reservations at the different restaurants or eat at buffets, plus room service. They even had free mini bar.
Location: Right next to Atlantis, so you could walk around their property or go to their casino. Had underwater "scooters" to explore under the sea.
The waiters and waitresses were excellent - sophisticated, polite, excellent customer service and hospitality. The beach was awesome - no rocks or shells, some waves to play in, and the sand didn't get hot during midday (quite amazing). The food was excellent; I never remember being at an all-inclusive where everything was so fresh and delicious. Also had fun pool activities and closed pool at 6, so rooms facing pool were quiet for sleeping and peaceful in the evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom erie pa

Great resort

Posted Apr 16, 2015
Had a perfect trip with entire family. Ten people no problems
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Illinois

Would go back in a minute

Posted Apr 15, 2015
Pros: Everything
Cons: ?
Location: great
cannot complain about anything. beach, food, staff, location all wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Staff always wonderful. Beach water awesome. Room rug musty smell. But outside majority of time. Was suppose to get junior suite but just a room. Food wAs fantastic!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom INDIANAPOLIS,IN

THE RIU

Posted Apr 13, 2015
Pros: I ENJOYED ALL THE ENTERTAINMENT/ACTIVITIES FROM THE STAFF, THEY ARE ALL AWESOME! 24hr ROOM SERVICE WAS GOOD
Cons: 1.THE SPORTS BAR SHOULD HAVE MUSIC, EVEN IF IT HAVE TO BE A JUKEBOX. 2.THE GOURMET RESTAURANTS SHOULD BE FIRST COME FIRST SERVED , INSTEAD OF RESERVE
Location: ITS GOOD TO HAVE THE BEACH STEPS AWAY. I LIKED BEING IN WALKING DISTANCE TO SHOPS AND OTHER HOTELS THAT HAVE A CASINO.
COMFORTABLE AND PLEASANT STAY, DID NOT WANT TO LEAVE. WE DID NOT HAVE TWO DOUBLE QUEEN SIZE BEDS AS PROMISED. WHEN I INQUIRED ABOUT THE BED,THE FRONT DESK EITHER LIED TO ME OR THEY ARE CALLING A KING SIZE SEPARATED MATTRESS, TWO DOUBLE QUEEN BEDS. MY SISTER AND I DID NOT LET THE BED SITUATION PUT A DAMPER ON OUR VACATION.
3 out of 5
by A verified travelerfrom Chicago

Not up to par with other Riu Palaces

Posted Apr 13, 2015
Pros: The pool staff, the breakfasts and lunches; Plentiful drinks; location on paradise Island;
Cons: Get WIFI in rooms!!! Offer more flexible restaurant options and bigger portions in gourmets; Encourage dining and bar staff to be more pleasant
Location: Great next to the Atlantis because Casino is there; Good water sports on beach; Shopping by Atlantis for cruise shop people.
There was no WIFI in the room tp speak of. In order to place wifi calls I had to step out of room or sit in middle of lobby. Breakfast were awesome;buffets were good for lunch and dinner. Entertainment staff very nice but other staff not so much. Rooms were nice and comfortable. Didn't like policy of only two other restaurants to eat in every four days; kinda forced us to eat at buffet or go offsite. Pool small, but clean and pool staff were great. In the middle of my stay they inadvertently gave my room away to another party. I caught the family coming in as I was leaving - very uncomfortable because my daughter was still sleeping in room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great All-Inclusive Deal!

Posted Apr 13, 2015
I came here with some friends over Spring Break and we were very pleased with the hotel. The location of the hotel is great and within walking distance of the Atlantis hotel. The food was excellent and offered a variety of new things to eat everyday! All food was served buffet style and freshly cooked and then re-made by the chefs as they would run out. Dessert was also served with dinner and the hotel offered a great variety of cakes, icecream, fruits, and many more. They even had a large tray of warm apple pie which must of been good because they would run out very fast. The chefs did a great job with remaking the food but they would never bring out new trays of apple pie. I'm still waiting for that refill on the apple pie! ;)
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Erie, Pa

Three generation family trip

Posted Apr 12, 2015
Parents, daughters and husbands and four grandchildren. Couldn't have a better time!!!!!