Ratings based on 1,875 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great place to bePosted Jan 27, 2015
Great place to be and I will use RIU anywhere, I was so amazed with the overall service
for Everyoneby A verified travelerfrom S.D., CA
Great Spot in the Bahamas.Posted Jan 27, 2015
Pros: Central spot, clean, remodeled rooms, great staff.
Cons: Cannot think of anything.
Location: Wave-runners, right on the beach, scooters, trips to other islands, etc.
Centrally located on Paradise Island, next to Atlantis- Paradise Island Bahamas. Fun spot, great restaurants and all-inclusive- food and drinks were included in the trip I booked, I would readily go again!!!
for Everyoneby A verified travelerfrom Chicago il
somewhat overcrowded but nice hotelPosted Jan 27, 2015
Pros: The gym in need of serious upgrade.
Cons: The gym (see my comments above).
Location: Location is great. Atlantis is next door.
We have stayed in this hotel second time in a row. The hotel is nice, the staff is friendly and they are trying to make you happy. The rooms are comfy with ocean view and are being cleaned daily. Housekeeping sends maintenance if needed. The only complain I have is that gym equipment is very outdated, broken and in need of serious upgrade. To add to this is that the food and drink is very good.
by A verified travelerfrom Washington, DC
I won't stay here againPosted Jan 26, 2015
Pros: The decor was pretty. The bartenders, housekeepers, and waiters were kind. The proximity to Atlantis was great. We ended up hanging out there at night
Cons: Your front desk staff needs to be empowered to fix a guest's issues.
Location: You're walking distance to Atlantis, a 15-minute cab ride to downtown Nassau, and 30 minutes by cab to the airport.
Where do I begin? We messed up our reservation, so right after booking, I called the hotel to say there should be two adults on our reservation, not one. They said it wasn't a problem, we could add the second name upon check in. Great! Months go by, we fly to Nassau, and arrive at the Riu to learn that we owe $660 more dollars since we only paid for an all-inclusive package for one person. This would have been vital information to know MONTHS before when I called the hotel to try and fix my reservation. They NEVER mentioned an additional charge. If they had, at least we would have known to expect it. Arriving at your vacation only to be charged hundreds more (or get kicked off the property for trespassing) is no way to get off on the right foot. The front desk staff couldn't care less that we were upset. The room was just okay. It was a standard king room (when we booked they called it a "junior suite" but it didn't come close). It smelled faintly of mildew and felt damp and chilly at all times. The food was below mediocre, even in the restaurants you need to make reservations for. The poolside entertainment was cheesy and annoying and distracted from the purpose of going there, which was to relax. I didn't appreciate someone yelling into a microphone on the pool deck trying to get hotel guests to dance. I guess some people find that fun, but no guests were participating. So, if this all sounds like your kind of vacation, go nuts. Don't say I didn't warn you.
for Everyoneby A verified traveler
Posted Jan 26, 2015
Very clean hotel! Staff were super-friendly and helpful. The bartenders know how to pour a drink. The food was good...typical...wide variety, though. The desserts were amazing! The beach is stunning. Overall, a perfect winter getaway.
for Everyoneby A verified travelerfrom Detroit
BeachfrontPosted Jan 25, 2015
Alcohol flows always, food is usually great. Fun activities by the pool and excellent staff.
for Everyoneby A verified travelerfrom Westchester, New York
Great time at the RIUPosted Jan 23, 2015
Except for all the flight delays with US air, we had a wonderful time. The staff were very helpful, the food was exceptional and the hotel and pool were perfect. We would recommend this hotel without hesitation.
by A verified travelerfrom NH
HealthPosted Jan 22, 2015
Pros: I liked how friendly and helpful the staff were.
Cons: Make a designated area for smoking. Play music for the people not the staff to enjoy. Clean the bird dropping off the patio. News pillows
Location: Paradise Island
The food was good 3 days out of 6. I had a problem with the hard pillows I couldn't sleep so I wanted to take a shower and discovered that there was no water threw out the hotel witch lasted all night and half the morning. Then two days later, it happened again no water. So I thought we would go down stairs for a drink, what do we find; guys smoking cigars, women smoking butts witch were not accustom to and should not have to tolerate. The Bahamian music is one thing but most of the music was horrible dirty rap crap. We then decided to go over to the Paradise Island and let me tell you, the music was great and great entertainment also so we spent most of our time there.
by A verified travelerfrom NY
Not what expectedPosted Jan 19, 2015
I booked a trip to the Bahamas for my boyfriend and I as a Christmas gift, and figured doing an all inclusive stay would be a great idea. I have to say I was pretty disappointed with the Riu Hotel. Firstly, the hotel shut the water off from about 1am to 7am on Thursday night, so after being out at the casino and Aura club, we were unable to take a shower or even brush our teeth. What kind of hotel shuts the water off- leaving guests without any option?The food was not good at all- so we ended up eating at Atlantis more than expected. Not to mention there really wasn't any variety- the same meal options were put out day after day. The morning we were leaving for the airport, we decided to get breakfast before heading out. The weather was beautiful so we wanted to make sure we took advantage of the outdoor seating. As we walked out, I was told that the outdoor seating was closed- even though there were 2 available tables and about 25 people out there still eating, and it was 10:30am. The waiter told me that the tables needed to be cleaned and there was no one to do it right now. I find this to be HORRIBLE customer service for all the money you pay to stay at this hotel. So we sat inside staring at the ocean, unable to get one last moment of beautiful weather of our 3 day trip. Lastly, the pool is pretty small- and doesn't feel like a typical sized resort pool. I would not recommend this hotel to anyone. If you have the extra $ you should stay at Atlantis.
for Everyoneby A verified travelerfrom Central Florida
The RIU is the best for an all-inclusive visit.Posted Jan 18, 2015
Pros: Value, friendliness and comfort. The beach was just a few steps from the hotel. The pool bar as A-1 in stock and personnel.
Cons: The steak house has to look a bit closer at their menu and food prep. The only real down spot during our stay.
Location: The RIU has all of the amenities we desired. We visited the Atlantis casino one night, a short walk from the front door. We did not leave the site.
We have visited RIU in the past so we pretty much knew what to expect. We were not disappointed. Our room was large, clean and ocean front. As world travelers a few hitches with the hot water were not as bothersome to us as to some of the other guests. The food was very good at the buffet and exceptional at the Krystal Restaurant... order the Chilean Sea Bass, you won't be disappointed. The Japanese Restaurant was so-so, imagine, no chopsticks! The steak house left a lot to be desired. My rib eye came from another part of the steer and was tough as nails. The sides were served in one big server and we had to pick and choose between us. The desert was a rubbery chocolate concoction. The staff at all of the bars were exceptionally courteous and went out of their way to please, as did all of the wait-staff at the restaurants. Our maid service was also exceptional, they kept our mini-bar well stocked and to our specific requests. The RIU was a true value for the money, compared especially to the obnoxious Atlantis next door. We will visit the Riu again in the near future.