Ratings based on 1,377 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby Sue
Posted Dec 3, 2013
for Everyoneby Niki from Texas
All inclusive on the beachPosted Dec 2, 2013
Pros: Location on the beach and near the city
Cons: Please allow reservations for the other restaurants via phone or online.
Location: By Nasssau, by the beach.
We hit some bad weather and did not stay enough to have a review of all services. The all-inclusive system meant we had to constantly deal with the crowded, canteen like conditions at breakfast and dinner, but the food on the buffet was excellent. You had a choice to eat in more quiet restaurants in the hotel, but you had to make reservations for a specific seating between 8 and 9am each morning (we were not awake to try this). The room was clean, the bed very comfortable, and it was beautifully furnished and decorated.
for Everyoneby Earl from Tennessee
Overall a good experience.Posted Dec 2, 2013
Pros: That is was on the beach and an all inclusive.
Cons: Customer service. You had to ask for anything you needed multiple times before getting it. (e.g., Diet Cokes (3 times before getting them) TV recp.
Location: We were there for the basketball tournament at Atlantis. It was very convenient being next door to Atlantis.
The buffet was very good. The Steak Restaurant was not very good. The steak was average at best.
for Everyoneby A verified traveler
NOT A REAL RIUPosted Dec 2, 2013
I have stayed at Rius in Spain, Bulgaria, Mexico, Jamaica, etc, and this is the ugliest Riu I have seen. The hotel was purchased from the Sheraton and it is obvious. The pool is disgusting, the lobby looks like it has not been updated in 40 years and smells terribly. The Bahamas restaurant there looks like a school cafeteria. The bathrooms in the rooms did not have vents nor robes. Water did not heat up for the shower. Go to the Atlantis next door and do not waste your money in this dump. Or opt for a real Riu elsewhere.
for Everyoneby Isaac from Lafayette, LA
Thanks, Riu Palace, Paradise IslandPosted Dec 2, 2013
Pros: The staff, it makes or breaks a hotel.
Cons: The maintenance needs to be improved. A little paint here and there goes a long way.
Location: Atlantise is next door.
This is one of the best kept secrets of Paradise Island. I read all of the comments before booking, the positives and the negatives. The hotel is very nice but needs touch-ups in some areas. The food is awesome. The staff is one of the best, that I have had. the people at the front desk takes care of you. I would like to send special thanks to the worker at the bars inside and poolside, especially Travis, who works in the cafeteria. He always has a smile on his face, very attentive and a hard worker. Keep it up Travis!
for Everyoneby Judith from Randallstown, MD
Nice hotel and yes close to beach. Nice staffPosted Dec 2, 2013
Pros: Clean, close to beach, food was good.
Cons: Would like to Gym to be opened around 5 am
Location: There were lots to do enjoyed
We enjoyed our stay. Would recommend to friends and family.
for Everyoneby boomboom from louisville, ky
Over ratedPosted Nov 29, 2013
Pros: It is located right on the beach
Cons: Professionalism. Food services. Entertainment.
Although some of the staff were very polite, their courtesy does not compensate for the disservice of the other hotel staff. Our toilet overflowed which required several phone calls to have it serviced. Due to the surprisingly cooler island weather brought about by the constant raining we actually had to use the heater and request a blanket, which the staff impolitely never brought. The heater did suffice, that is until we left our quarters for brunch and the staff turned the thermostat down from the highest setting to the lowest without regard. The massage parlor staff was not only overpriced but unfriendly as well. The "all inclusive" buffet food was tolerable, however, it was not at all tasty. Although there was an on site restaurant that was only available for dinner, reservations could only be made at 9 a.m. for the following evening and was often overbooked! Due to the rainy weather, we decided to watch the television, unfortunate for us the cable channels were not consistently available. We called the staff who informed us that the cable channels are on only some of the time, and we're never constantly available. The ceiling was leaking, probably due to the heavy rain. At the end of our stay, the gentlemn who checked us out (we left earlier than scheduled) whose name is Nelson was the most courteous and polite.
for Everyoneby Mischa from Baltimore, Maryland
Stay here and you won't be disappointedPosted Nov 29, 2013
Pros: I feel like i got my money's worth for this vacation and it was very relaxing.
Cons: Face lift on the rooms is needed, but comfortable. Television channels were all analog, so the screen quality wasn't that great.
Location: Don't catch the ferry - what an awful experience - too crowded - felt like a sardine... Nassau has the typical trappings of a tourist destination.
Just be aware of the following... Day one - arrived at about 3:00 pm, checked in, and went to catch the end of lunch, which is at 4:00 pm. The food had been sitting in the warmers for quite awhile and looked old. However, for the rest of our stay, we went to lunch promptly at noon and were not disappointed. Restaurant Reservations - There are 4 great restaurants at the facility which require reservations for dinner. Reservations need to be made in the morning at 8:00 am and can be made for that day and the next only. Highly recommend that you go immediately to these reservation sessions the first chance you get. We did, and we were able to dine at all 4 restaurants. Main Restaurant - featured wide variety of foods and had specialty theme nights. Wine - was bottled and provided at all meals and featured Chilean reds. Room - Toilet was running constantly; mold in shower, bathroom ceiling needed painting. All in all, the resort was very nice and what one would expect from an older facility. Maintenance was being done during our stay, but they are falling behind.
for Everyoneby A verified traveler
Posted Nov 29, 2013
Good value. Easy access to town, beach and Atlantis. Very friendly staff.
for Couplesby lawrence3178 from Bournemouth UK
nice hotel on the beach - not what i was expectingPosted Nov 26, 2013
Pros: location on the beach
Cons: get rid of the traders on the beach and the damp in the rooms
Location: lovely location on the beach with Atlantis next door .... can also recommend Bahama Divers just over the bridge as well.
The Riu is certainly impressive in the lobby area .... the rooms are nice however they are damp. as we walked into our room, you could smell the dampness..... but to be fair once the door onto the balcony was opened, that smell dispersed quite quickly. There was some mold in the bathroom around the shower area but to be fair, it didn't really affect us too badly. there wasn't too much and it was up on the ceiling. The food is very good in the buffet however it never really changes. But there is something for everyone! Didnt try the bookable restaurants but they always looked empty when we saw them. If you are on the Pool side of the hotel, the rooms can get noisy - not from guests but from the Atlantis next door - its service area backs onto the Riu's pool and its a 24 hr operation! Having Atlantis next door is a plus thou .... the hotel doesnt offer much in the way of entertainment but if you have money, atlantis does! beware of the sea - it WILL eat you if its even just a little rough and you WILL get sand where it shouldnt be! its fun to watch others being knocked over by the waves though! look out for the jet ski's as well .... no consideration for swimmers at all! Finally, although there were kids on site, its not really a family friendly hotel ..... i would avoid taking young children there. its very much an alcohol and partying kind of a place. smoking is allowed everywhere except the elevators. nice place if you want to party though!