Ratings based on 334 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Boca Raton, Florida
Great stay at the Atlantis Cove.Posted Sep 16, 2014
Pros: All above and the staff,
Cons: Outdoor grill restaurant near cove and royal,( started with "b") that offered burgers, and conch fritters. Manager and staff the only disappoint of tr
Location: Most extensive stay you can look for. Beach, casino, water park, pools, aquariums with huge fish, beautiful property and top notch hotel, rooms .
Stayed at the "Club" Deluxe suites at the Cove. Hotel, which has modern water features throughout open property is gorgeous., this building is set on a more quieter area that is nice to come back after a busy day of beach , pools or rides. The rooms are beautiful, modern and large. The views of either side of this section are great. Odd numbers show property and beach, even mostly ocean and cruise ships. The upgrade to the club allows for special access to 20-22 floors and the all day food/ drink option that s very nice, money saving and offers a get away where larger groups of 4 or more can hang. The staff throughout hotel was superior and they did exceed my expectations, the food was good. Ate at Bahamas club) clubby, food above average but service slow), olives had gray calamari, a hustling waiter but overlooked chicken panini. We really do recommend this stay to family or friends. A great find and getaway that has everything, 55 minutes away.
for Everyoneby A verified traveler from DC
Great view and beautiful settingsPosted Sep 13, 2014
Pros: Great settings view, CAIN and the beach
Cons: We met either great staffs or some really rude ones. All they care is your money in your wallet. They didn't give us the wine& dine pass.
Location: BEST LOCATION
Pros: The room view is amazing, when we come to this side of Atlantis, I feel like having a different vacation comparing to other buildings such as beach tower, and harbor side. My husband and I stayed at Harhorside for a week, then moved to Cove for three extra nights. When we stayed at Harbor side, we feel comfortable like home. When it's time to move to Cove, I missed to have a kitchen. But then when we arrive to the Cove, we loved our room, it has the best view. The room is so beautiful, we felt that we didn't have to leave the room!! The Mosaic restaurant buffet is amazing, I was wondering why we never came to this side. When we stayed at harbor side, we either cook or eat at Marina Village. We spent most of the time at the Cain, beach and our room. Bottom line, if you have bunch kids, it's great to stay at the other sides, close to the water park. However, if you are a couple, you are better off stay at this side. Cons: Only thing we didn't like is that our room rate included Wine & Dine Pass but we didn't get it. I asked the woman at front desk when we check-in, she said "no, the promotion is over". Then when I check out, our bill shows "Wine & Dine Pass". When I asked her,( different woman) she said they took off one margarita. Well, that is not true. I was in hurry, so I didn't argue with her. But when I return and I looked my receipts, they didn't take it off. wine &dine pass offers a lot more. We only ordered one drink at each meal, so I know when our bill should b
for Everyoneby A verified traveler from florida
Nice stay but I can hear the constructionPosted Sep 10, 2014
I really like the hotel, but unfortunate the guys ( construction) is working on the pool and I can hear every morning from my room the noise from the construction Also I did not received the pass for wine and dinner for one night , like was saying when I booked the hotel And I told them as well the carpet floor was wet ( and I found out later because my suitcase was wet ) probably was a leak, they should check the room before the guest arrive I think the hotel is really pretty , but unfortunate I have was this issue, and no one did anything to fix ( I told the front desk and I hear "I am sorry" )
for Couplesby A verified traveler
Posted Sep 9, 2014
Fantastic resort, beautiful rooms and a attentive staff. Definitely recommended for couples without kids.
for Everyoneby A verified traveler from Potomac, MD
Luxury and Beautiful hotelPosted Sep 5, 2014
Nice staff, quite, clean. It was a very good experience.
by A verified traveler from chicago
Nothing open outside after 6pm. Not worth the costPosted Aug 20, 2014
Staff trained like to robots but nobody really cares about you as a guest. We will never come back. Pseudo sifisticayion. Generally mediocre food for a lot of money. It has nothing open outside after 6 pm. Makes no sense to come to Bahamas and have the only option for the evening to sit in casino. This is just watermark.
for Everyoneby A verified traveler
Posted Aug 4, 2014
Nice, not the best hotel but about what I expected
for Everyoneby A verified traveler from California
Great view and amazing roomPosted Aug 1, 2014
Just need to work on guests perks so they feel more welcomed then feeling like being hustled the whole stay. Staff is great rooms are beautiful just need to work on prices so it fits better to others needs and shouldn't have the entire frig in room filled with chargeable snacks so there's room for your own food! Need to be more specific on local calls cause it's ridiculous to be charged for making local calls 2.00 a minute! It be great if Atlantis had their own taxi service it would go a long way! Overall great time just a few tweeks.
by A verified traveler from Washington DC
Highway Robbery!Posted Jul 29, 2014
Pros: The concierge was helpful booking our flight out.
Cons: No smoking indoor, normal F&B prices. Train the personnel to learn their job and be courteous.
Location: N/A - left as soon as we could.
Long list of AWFUL: (1) Had to wait for our room 4 hours; (2) reserved a king size away from the pool and music and got exactly what we did NOT want; (3) Drinks and food is outrageously expensive, making Manhattan, Paris or London look really cheap... Felt like a CAPTIVE audience that was stuck and ripped off. We were so uncomfortable we took the next flight out.
for Everyoneby A verified traveler from arizona
Posted Jul 21, 2014
Pros: We LOVE the hotel is very elegant & quiet .... The sea is great ....
Cons: People carácter........
Hotel is great ... But the service is too bad .... People looks like is angry all the time ....