Ratings based on 385 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler
Way over priced. This is not a 5 starr US standardPosted Feb 8, 2015
Food way over priced. Restaurant service was terrible in the Cain and olives. Spa always gets reservations wrong., no hot water.
for Everyoneby A verified travelerfrom C
Beautiful viewPosted Feb 3, 2015
Relaxing, fun, beautiful, friendly & helpful staff
by A verified travelerfrom richmond, va
Not as expectedPosted Jan 29, 2015
Pros: It was a gorgeous place to stay, water park was fun, and food was good.
Cons: Service, price for food and beverages, cleanliness of shower.
Location: Fish fry was a good place to eat lunch.
Gave this vacation to my wife for her birthday. Once we left the cold and got to warm weather we were so excited to be at the most talked about resort in the Bahamas. We arrived and were greeted with happy faces. We checked into our ocean front room and to our surprise could barely see any water through the palm trees. We asked the front desk if any oceanview rooms were available, they stated no and to please check back tomorrow. Not...we will call you with an availability or let us refund you your money for an oceanview room. Went to the Cain pool, first day took 25 minutes for a server to even say hello, the next day 45 minutes for service, and the last day no service at all. We were told to move not once but twice from the beach because of the reserved cabanas and the lifeguard. The food was delicious. It was very expensive, especially the steakhouse restaurant in the marina. Some of the dealers at the casino were very rude and acted like they didn't want to be there. I left very disappointed and would not recommend this resort to anyone. I have been to many all inclusive resorts with better staff and spent less money.
for Everyoneby A verified traveler
Overall good, a couple things not ok....Posted Jan 17, 2015
Pros: Mesa Grill was yummy!
Cons: It would have been nice if they recommended other things to do or places to eat that were not part of Atlantis.
Room was a great size, nice to be at Atlantis but not super busy like other towers. The adult pool was beautiful, vegas style, music was a little loud especially if you wanted to try to read, it was distracting. The beaches were wonderful and the chairs were comfy. I have to say though the service was pretty bad at the pool and beach. They would drop off a menu and never come back and then if something came and it was not right or you needed a spoon or a lime forget about it, don't bother asking it takes an hour to get it. Some of the staff were actually lazy, sad to see. We would stay there again however just not expect 4-5 star service.
by A verified travelerfrom Washington D.C.
Bad Customer ServicePosted Jan 12, 2015
Cons: Charge less & staff should be nicer and more accommodating.
The staff at Atlantis are NOT nice nor helpful any more. We have been to Atlantis several times before and this time we noticed that their main concern is to charge you as much as they can and they are not even nice about it!
by A verified travelerfrom New York
Total lack of service, run down facilitiesPosted Dec 29, 2014
Pros: The facilities ( though in need of a face life..) were very good. Lots of pools, nice water park, great gym.....
Cons: Service, service, service and the attitude of the staff !!!!!!!
Having been to the Atlantis in Dubai, gave our family a good basis of comparison. While the Complex in the Bahamas is much larger than Dubai, we would spend the extra 10 hours on the plane each way and go to the Dubai Atlantis. The main reason being SERVICE ! In Dubai they pamper you and you never have to repeat a request. We had to call 3 times for room service to remove our food after we were done. Eventually we just let the food outside ( after 4 hours of them not showing up ). Our breakfast took 1 hour and 20 mins, when we were told in would take 30 min, and every time we called they said it's on its way. The staff make you feel that they are doing you a favor by working.....no matter how good the facilities are, the service just made this a holiday to forget.
for Everyoneby A verified travelerfrom san framcisco
Nice view from the roomPosted Dec 24, 2014
Very relaxing and great experience. Kids also enjoyed
for Everyoneby A verified travelerfrom Milltown, NJ
I want to go Back!Posted Dec 24, 2014
Pros: It was quiet (compared to the Royal and Coral Towers) and was close to the beach and pool.
Cons: Mini bar in the room wasn't replenished on a daily basis
Location: Crystal-clear beach water. Swimming with Dolphins, WaterPark Slides & Lazy River - great. Restaurants, Entertainment & Casino were bit of walk.
The Cove was quiet and beautiful, with a romantic setting. The beach & pools were breathtaking and close to the Cove. The service everywhere was impeccable. The food and drinks in all restaurants was delicious, but super-expensive. Water Parks, Shark & Sting Ray tanks, Dolphin Cay, Entertainment & the Casino were all great.
for Couplesby A verified traveler
great place for adults to get away and hidePosted Dec 19, 2014
Pros: rooms and Cain pool area
loved the cabana rental and pool exercise facilities were great
for Everyoneby A verified travelerfrom Bismarck, ND
Beautiful resortPosted Dec 16, 2014
Pros: Views were amazing, amenities were great for families, couples, etc.
Cons: I would've liked to have access to the fitness center without having to pay $15/day.
Atlantis was all we had hoped for. There was no need to leave the resort at all. Food is incredibly expensive, but if you pick up necessities and water/beer/drinks at the grocery store, you'll save a lot of money. Staff is fantastic; very friendly, helpful, best service I've experienced.