Ratings based on 332 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

Nice stay but I can hear the construction

Posted Sep 10, 2014
I really like the hotel, but unfortunate the guys ( construction) is working on the pool and I can hear every morning from my room the noise from the construction Also I did not received the pass for wine and dinner for one night , like was saying when I booked the hotel And I told them as well the carpet floor was wet ( and I found out later because my suitcase was wet ) probably was a leak, they should check the room before the guest arrive I think the hotel is really pretty , but unfortunate I have was this issue, and no one did anything to fix ( I told the front desk and I hear "I am sorry" )
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Sep 9, 2014
Fantastic resort, beautiful rooms and a attentive staff. Definitely recommended for couples without kids.
5 out of 5
Recommended
for Everyone
by A verified traveler from Potomac, MD

Luxury and Beautiful hotel

Posted Sep 5, 2014
Nice staff, quite, clean. It was a very good experience.
1 out of 5
by A verified traveler from chicago

Nothing open outside after 6pm. Not worth the cost

Posted Aug 20, 2014
Staff trained like to robots but nobody really cares about you as a guest. We will never come back. Pseudo sifisticayion. Generally mediocre food for a lot of money. It has nothing open outside after 6 pm. Makes no sense to come to Bahamas and have the only option for the evening to sit in casino. This is just watermark.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Nice, not the best hotel but about what I expected
3 out of 5
Recommended
for Everyone
by A verified traveler from California

Great view and amazing room

Posted Aug 1, 2014
Just need to work on guests perks so they feel more welcomed then feeling like being hustled the whole stay. Staff is great rooms are beautiful just need to work on prices so it fits better to others needs and shouldn't have the entire frig in room filled with chargeable snacks so there's room for your own food! Need to be more specific on local calls cause it's ridiculous to be charged for making local calls 2.00 a minute! It be great if Atlantis had their own taxi service it would go a long way! Overall great time just a few tweeks.
1 out of 5
by A verified traveler from Washington DC

Highway Robbery!

Posted Jul 29, 2014
Pros: The concierge was helpful booking our flight out.
Cons: No smoking indoor, normal F&B prices. Train the personnel to learn their job and be courteous.
Location: N/A - left as soon as we could.
Long list of AWFUL: (1) Had to wait for our room 4 hours; (2) reserved a king size away from the pool and music and got exactly what we did NOT want; (3) Drinks and food is outrageously expensive, making Manhattan, Paris or London look really cheap... Felt like a CAPTIVE audience that was stuck and ripped off. We were so uncomfortable we took the next flight out.
3 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Posted Jul 21, 2014
Pros: We LOVE the hotel is very elegant & quiet .... The sea is great ....
Cons: People carácter........
Hotel is great ... But the service is too bad .... People looks like is angry all the time ....
5 out of 5
Recommended
for Everyone
by A verified traveler from Port Washington, New York

Spectacular property but too busy

Posted Jul 14, 2014
Magnificent property; Wonderful staff; Fabulous rooms!!! Great for families and singles crowd looking for a "scene"............. but Too big. Too crowded. And they nickel and dime you at every opportunity. I paid $750/night for my room and they still charged me $5 to use a computer in the business center so I could check in with my airline. When I asked where I could print my boarding passes, I was told it was $1.25 PER PAGE !!!! (I declined). I've been nickel and dimed before but that is the most offensive, disgusting fee I have ever seen in my 54 years. Next time I'm going back to the Ocean Club.
4 out of 5
Recommended
for Couples
by A verified traveler from Miami FL

Gorgeous views, nice ambiance. Rude staff.

Posted Jul 9, 2014
Pros: View, cleanliness, Mosaic buffett.
Cons: Staff attitudes.
Location: You do not need to leave the area! Everything is literally on Atlantis property.
Our room was comfortable although not inspected prior to our arrival as the bed pillows and throws were on the couch- as though they had been misplaced. Views of the ocean were stunning. The property and grounds are great however the staff was rude and unpleasant- lunch at Cain was a disappointment.