Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Del

Awesome from start to finish

Posted Apr 21, 2015
Best time in years. Five days away from work and kids is what my wife and I needed.
5 out of 5
Recommended
for Families
by A verified travelerfrom Cleveland, Ohio

Great family vacation during spring break

Posted Apr 7, 2015
Cons: We lost hot water pressure everyday around 5pm +/- 1h. It would go down to a trickle sometimes. Probably because of everyone showering at same time.
Location: Food onsite is ridiculously expensive. Fortunately we ordered groceries ahead of time online and had it delivered. I'd highly recommend it.
We had a truly great time at this resort during spring break in late March. We traveled there with two kids, 1.5 and 4.5 years old. The resort in enormous and beautiful. Staff was uniformly friendly. We were pleasantly surprised that the daily resort fee was already included in the booking price through Expedia, which meant free internet and other minor things. There are so many things to do. We spent 5 nights there and probably only experienced about half of what the resort offered. There is a lot of water activities like water slides and rapid river rides on tubes. Unfortunately, our kids were too small to do the water slides (you have to be at least 48 inches). However, our older one was able to do the rapid river rides while riding with an adult. The pools were very nice and the ones on the Reef side of the resort were not crowded even during peak times. The pools in the main areas of the resort (where the water activities are) were much more crowded. There are small life jackets around all the pools that our youngest used in the water, which was really convenient. The beach outside the Reef and Cove was also very clean, white sand, and not too crowded, though you do need to get out there earlier if you want a lounge chair in the first row at the water's edge. There were lots of fish in the shallow waters which was great. Water temperature was about 82F in late march. Our best family vacation so far. Definitely would return in the future.
3 out of 5
by A verified travelerfrom NY

More expensive than NY

Posted Apr 4, 2015
Be prepared to pay a lot for any type of food. No reasonably priced alternatives. The place use HUGE! I went the week before Easter and the atmosphere felt like Disneyland. The beach is good and the facilities are top notch. People are very friendly but unprepared for anything unusual. It's been a while since I had young childreen so this place is not for me. My fault as I picked the place my self.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton, ON

First class hotel

Posted Mar 22, 2015
Pros: Great beach, water attractions, shopping, lots of restaurants
Cons: It is a big property with lots and lots of walking - bring good walking shoes, sandals or flip flops
This was our second stay at The Reef. It is a beautiful hotel at the western end of the property. We found it very clean and the staff quite friendly and helpful. The pool is generally quiet and the beach is well maintained. We were a 5 minute walk to the Aquaventure inner tube river water attraction which is always great fun - with or without kids! Remember that most people confuse this attraction with the "real " Lazy River attraction on the other side of the property between Beach and Coral towers. The real Lazy River is very gentle (great for a gentle float with a young child or your Pina Colada!) and you won't get wet unless you want to. You will get very wet on the Aquaventure so wear sunglasses that float in case you fall in! There is a free shuttle that takes you to the other hotels on the property which is nice after dinner if you don't want the walk. With almost everyone needing their morning coffee fix, the Starbucks in the lobby is often quite busy - so go early or wait until the rush is over. The Reef provides a nice quiet relaxing environment that contrasts with some of the other busier parts of the property. Prices are resort typical - a tad on the high side but expected for an island that has to import everything. Overall, a great stay.
2 out of 5
by A verified traveler

Slow slow slow.

Posted Mar 22, 2015
Don't expect fast service. Not going to happen. Overpriced everything. No access to adult pool
2 out of 5
by A verified travelerfrom toronto

Fun For families who like water activities only

Posted Feb 21, 2015
Weather is cool in dec, jan & feb in bahamas unless you are lucky. This resort is great for famlies who want lots of water activies. Not for couples who want a quiet getaway Higher end Restaurants are good but expensive, expect to spend $400 for 2 people with wine Lower end restaurants are not very good. Ifyou dont want to go down a waterslide, swim with dolphins or ride tube on the lazy river go somewhere else. Also the reef property has an ongoing problem with the hot water or the lack of it which they are unsble to fix when the hotel is full
4 out of 5
Recommended
for Families
by A verified travelerfrom WDC

Huge resort. Good for families. Overpriced.

Posted Feb 11, 2015
Pros: Staff. Waterpark great for kids
Cons: Not feel like I am being taken advantage of at every turn by jacking up the prices of everything. A separate fee for the gym, really?
Not my favorite place.mtoo big & overpriced. Staff was wonderful. Alarm went off in room at midnight. For over an hour. Prices are exorbitant.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington

Perfect and quiet

Posted Jan 27, 2015
Pros: Location, luxury, employees
Cons: Costs of food and drink incredibly high
Location: Ventured to a fish fry restaurant one night for dinner. Great and HUGEs amount of food.
Loved The Reef because it had a kitchenette and also a King Size bed for adults. We had a studio terrace with an ocean view. Everyone is the most fun and friendly crowd of employees. Nothing bad to say besides the expense. 3 glasses of wine at a bar $80....Come on!
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is right onthe best beach on Paradise Island

Posted Jan 26, 2015
Pros: It was beautiful and modern.
Cons: There is no lounge or restaurant open after 5 pm
Location: The beach and pool are great!
This was an absolutley spectacular appearing hotel, immaculate and well -appointed. The staff were wonderful.
4 out of 5
Recommended
for Couples
by Jasonfrom Fort Worth, TX

Very Nice Hotel, But Horrendously Overpriced

Posted Jan 25, 2015 on Hotels.com
The Reef has condominium style hotel rooms. Each room includes a very small kitchenette with stovetop, microwave, sink, an empty refrigerator, as well as a full minibar fridge. A limited assorted of table and flat ware is included as well. Stay away from the meal plan. For $160 per adult you get 1 breakfast and 1 dinner (no lunch). That's $60 for breakfast and $100 for dinner, without alcohol (the plans include 1 alcoholic drink per meal). You won’t come close to that on your own. The room itself was very comfortable. We had several small maintenance issues that resolved themselves during our visit, but it was annoying to have to contact the front desk or talk to housekeeping every day to solve another problem. The Aquaventure water park is great, and a fun way to spend the day. Unlike those in the states, it is nowhere near as crowded, so you can actually enjoy the park. The pricing structure at the Atlantis property is ridiculous. Expect to pay 3-4 times what you would pay for an item back home. A six-pack of soda is $15, medium pizza is $30, bag of Oreos $9, etc. (Services also have this much higher pricing, a great example is the daily Internet access charge of over $20 per day). While I enjoyed my visit, I won't be coming back to the Atlantis. The property itself does not come close to justifying the prices that it charges, and there are many more places worth visiting in the Caribbean for a relaxing vacation.