Ratings based on 46 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
100% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Santiago, Chile

Beautiful hotel, noisy air conditioning

Posted May 25, 2015
Pros: Location, free safe parking, spacious room, friendly staff, wonderful breakfast, four pools, direct access to beach with free loungers and shade.
Cons: Air conditioning is too noisy, jacuzzi pump didn't work, a water leak in the ceiling wet the gaps between floor tiles, cold tap provided warm water.
Location: Great location. Lots of restaurants and shopping options close by. Direct access from hotel to beach without need to cross roads.
We arrived around 1 PM. Staff were kind and helpful. Hardly any English spoken, but fortunately I am fluent in Spanish and they could handle that a little better. It was nice to find that the hotel had private parking in a closed underground garage area. Regarding the room, the view was fabulous and roomy for me, my partner and two children. The down sides were the noisy air conditioning unit, which most people will want to keep on all night. Also the cold water tap sometimes provided warm water. When I complained at the reception desk, I was told that no one, even locals, drink water tap. I should have been warned of this when I checked in. I am glad I didn't drink any. There is a small shop opposite the hotel where you can purchase large bottles of water. We got a five litre which lasted the five days of our stay (the rest of the time you tend to drink cold beer, caipirinha or fruit juice, all of which are inexpensive). Another issue was the jacuzzi in the bathroom. I wanted to have a bath the last night and found the pump wasn't working. Pillows are excellent and beds are comfortable, always a plus! The last night there was a water leak in the balcony and the water flowed into the room, filling the gaps between the tiles. We were checking out at 1 AM, so it wasn't too much of a pain for us, but otherwise it would have interrupted a night's sleep. Foodwise, the hotel is excellent. Fabulous breakfast. Pools excellent too, and access to the beach with free loungers w/shade.
3 out of 5
Recommended
for Families
by A verified traveler

Boa

Posted Apr 19, 2015 on Hotels
Pontos fortes: localização, piscinas e recreação. Pontos fracos: cheiro de mofo, academia e salão de jogos ruins, cafe da manhã simples.
2 out of 5
Recommended
for Couples
by VICENTE from São Paulo

se gosta de mofo e de descaso, é o lugar certo

Posted Apr 10, 2015 on Hotels
Escuro, quarto com odor de mofo insuportável, funcionários atendendo com extremo descaso. Tive de procurar algo melhor e me mudar.
4 out of 5
Recommended
for Couples
by Erik from Atlanta

Great location for a beachfront getaway

Posted Mar 23, 2015 on Hotels
Great hotel for a relaxing getaway - beautiful views, wonderful pools, good food and service, easy beach access. Being at the north end of the Ponta Negra beach strip, it's in a very quiet neighborhood - meaning there are no other restaurants or bars right nearby or along the waterfront, though there are several good options a few blocks inland.
5 out of 5
Recommended
for Families
by Leiliane from Juazeiro. BA

excelente.

Posted Mar 17, 2015 on Hotels
Fomos a passeio em família usei o hotéis.com para reserva e foi tudo o que tinha nós passado. A localidade do hotel muito bom piscinas ótimas com acesso exclusivo a praia. Ótimo para família, muita recreação dentro do hotel mesmo. Obrigada em primeiro lugar a Deus segundo vocês pelo serviço de primeira.
1 out of 5
Recommended
for Couples
by Eduardo from sao paulo

Náo vale o nome que tem.

Posted Mar 14, 2015 on Hotels
Vou muitas vezes a Natal e pela primeira e ultima vez fiquei hospedado neste hotel. O atendimento é pessimo, desde a chegada, e durante toda a estadia. O hotel não estava cheio e mesmo assim os funcionarios pareciam que estavam fazendo um favor em nos atender, parecem que fugiam e se escondiam do serviço. A qualidade das porções muito ruim (tive que por 2 vezes devolver uma porção de macaxeira que veio enxarcada de oleo), a porção de frango a passarinho mais parecia porção de pombo a passarinho visto a quantidade fornecida. Os valores cobrados são altos pelo que se fornece, portanto no conjunto este hotel e'um dos piores que ja fiquei em Natal. PENSEM MUITO BEM ANTES DE FAZEREM RESERVA NESTE HOTEL.
5 out of 5
Recommended
for Families
by fabio from campinas

ótimo custo benefício

Posted Mar 8, 2015 on Hotels
hotel fantástico, sem problema algum, ótimas piscinas, água sempre limpa
4 out of 5
Recommended
for Families
by Marcelo from Santiago Chile

Vacaciones en familia

Posted Mar 4, 2015 on Hotels
Lo mejor la ubicación y la comida Lo peor la atencion en recepción
4 out of 5
Recommended
for Couples
by Jorge from Santana de Parnaíba

Rifóles - Natal

Posted Mar 3, 2015 on Hotels
O hotel é muito agradável e está bem localizado. Para quem não aluga carro, é possível fazer algumas coisas a pé mesmo. O café da manhã é muito bom, com rápida reposição dos ítens. Funcionários gentis e bem preparados. As áreas externas são bonitas e bem cuidadas e o quarto (fiquei num frente mar com jacuzzi) amplo,porém antigo. Recomendo e voltaria ao Rifóles.
4 out of 5
Recommended
for Couples
by Kelmo from Rio de Janeiro

Excelente estadia, ótima localização!

Posted Mar 1, 2015 on Hotels
Excelente staff, ótima localização!