Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from virginia

Comfortable, clean and with nice staff

Posted Jun 26, 2015
Pros: People very friendly
Cons: Include breakfast in room rate.
Location: Great shopping at Natick Mall practically next door.
Nice to be close to a stick Mall. Good pit stop on college tour.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alexandria, VA

Wonderful experience

Posted Jun 16, 2015
Cons: Nothing.
The hotel's location, room size, and small bistro were ideal for our short time and needs. Thanks for the wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2015
Cons: Get better beds!
Our king bed was saggy. Had to sleep at the end of the bed in order to keep from rolling into the sag.
5 out of 5
Recommended
for Everyone
by A verified traveler from Springboro, OH

Posted Jun 14, 2015
Cons: I was a little disappointed in the dinner venue. First experience at a Courtyard that did not offer table service at dinner. Breakfast was fine.
Very nice and convenient to Natick proper. All the facilities were neat and orderly.
3 out of 5
by A verified traveler from Florida

Hotel in beautiful neighborhood, next to Mall

Posted Jun 9, 2015
Pros: Location
Cons: Security and Staffing
Location: Mall
We were very disappointed that $90 dollars went missing from our daughter's wallet while staying at this hotel. We cannot absolutely confirm who took the money, but assume it was taken during room cleaning.
Comment from Hotel Management
Jun 9, 2015 by Frank, Hotel Management
Thank you for your feedback. I am sorry if your daughter lost money while she was staying in the hotel but we pride oursleves on our staff and require background checks and drug screens for all employees and I am confident that no one representing the hotel had anything to do with the misssng money. Frank Dorsey General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from dallas, tx

Posted Apr 29, 2015
Location: Nieman Marcus and Nordstrom's are right next door.
I was with my daughter looking at colleges in the area. Our arrival was quick and easy. The room was clean. The parking was easy. The location was easy to navigate from and to. It was quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel, good location

Posted Apr 25, 2015
Pros: Cleanliness, comfort and location.
Location: Natick mall, lots of shopping. Close to train to Boston. Right off I-90
Clean room and lobby, comfortable beds. Nice area to eat breakfast served via Starbucks. We had tea there in the evening and it was a lively and welcoming place.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
It was clean the staff were really friendly I like the room a lot.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel rate good close yo relatives

Posted Apr 12, 2015
Experience was good last time had pool no pool.You have to pay for breakfest
4 out of 5
Recommended
for Couples
by A verified traveler from Montreal

Good hotel close to Boston

Posted Apr 7, 2015
Cons: Cleaning schedules need to be organized. Showing up early morning of last day to clean an occupied room is not acceptable.
Location: There is an upscale mall nearby which has about 200 stores (largest in Mass). It has quite a bit of amenities including a valet parking.
Overall experience was quite pleasant except the very last day cleaning lady showed up at 8AM trying to clean our room. I am sure she was trying to be done for the day so she thought room may be unoccupied but 3 hours before check-out time made it a bit uncomfortable for us.