Ratings based on 352 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 10, 2014
Last minute reservation, booking was easy via Expedia. The hotel is very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good access off I-90 & straight shot into Boston

Posted Sep 8, 2014
Pros: Good access off I-90 & straight shot into Boston Nice buffet breakfast Comfortable room
Cons: Noisy AC unit in room
Location: Near Natick Mall & Shoppers world shops
Good access off I-90 & straight shot into Boston Nice buffet breakfast Comfortable room
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2014
Other than a runny toilet, nice clean room. Watched a concert in the lounge and stayed the night, very reasonable rate w/ breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Stay

Posted Sep 7, 2014
Everything was excellent. my only surprise was a charge for orange juice on top of the breakfast buffet price.
4 out of 5
Recommended
for Everyone
by A verified traveler from Korea

Posted Sep 5, 2014
Good enough hotel for a short stay. Clean, comfortable, and convenient location. Breakfast buffet was a little too light, and bar serves only one drink at a time. (You can't order two drinks at the same time - no chance for a whiskey chaser.)
3 out of 5
Recommended
for Everyone
by A verified traveler

should have been better - but staff fabulous

Posted Sep 2, 2014
Pros: staff, soaps, free wifi, free parking, fun hipster retro 50s decor, cushy beds, lots of pillows.
Given the price, the condition was a little iffy. We shelled out CLXXX a night, CX would have been more like its worth. Overall - felt like an attractive face lift that didn't reach below the surface. The bathroom had a funky musty (like a damp rag left out in summer) that didn't have to do with visuals as it was sparkling clean to the eye. It just smelled bad. (fab soap and shampoo, but tub didn't drain in one of the rooms) The carpet felt icky to bare feet (what was I thinking!) but was again clean to the eye. Room had a nice look but details like dead outlets and drawers that drifted open and wouldn't stay shut confirmed the feeling that a superficial update hadn't addressed 'old hotel' issues. Otherwise, beds comfy and nice linens, fun decor, free wifi and parking, and great staff - from outgoing desk people to friendly cleaning staff. Tasty breakfast, good coffee. Convenient to major roads etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northampton, PA

Nice hotel 30 minutes outside of Boston

Posted Aug 19, 2014
We stayed here one night as we were visiting our daughter in Boston. The hotels in Boston were too expensive. I got a good rate at this hotel and it was a short drive to Boston. I'd definitely stay here again when visiting Boston.
Comment from Hotel Management
Aug 20, 2014 by Melanie, Hotel Management
Dear Nora, we are so glad you enjoyed your time here with us while visiting your daughter. We are also happy to hear you will make us your home when visiting again, as we do offer a convenient and affordable alternative to the city. Next time make sure you visit the Natick Collection and Shoppers World Mall! Thank you for your great feedback. Best regards, Melanie Faas Assistant Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Pros: The staff smiles
The room was spacious enough and the entire staff was polite and friendly.
Comment from Hotel Management
Aug 20, 2014 by Melanie, Hotel Management
Dear Valued Guest, Thank you for your 5 star rating of the Crowne Plaza Natick and our comfortable, spacious rooms. Most importantly, we appreciate your glowing feedback on our team here at the hotel. We hope to see you again in the future! Best regards, Melanie Faas Assistant Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Maine

general comments

Posted Aug 11, 2014
Pros: location, friendliness and helpfulness of staff, cleanliness
Cons: see review above
Location: I was looking for price and willing to drive into Boston from Natick.
Basically the room was well appointed and comfortable and the staff was very friendly and helpful. The mattress was quite good. The coffee maker was cumbersome to use and there was no tea. There was mold on the ceiling of the shower enclosure. The staff at the Pantry Restaurant were at a loss when asked questions and seemed to be inadequately trained. Had to wait 5 minutes for a cereal spoon (which should have been automatically brought when the oatmeal was served) during which time the oatmeal became cool. Waiter without asking what we were drinking brought decafe rather than regular coffee for refill. Had to ask for marmelade for toast instead of being brought automatically and the toast cooled while waiting. Toast was brought separately from eggs. Maybe the waiters were inexperienced because most people ate the breakfast buffet but we considered it too expensive for the amount of breakfast we prefer.
Comment from Hotel Management
Aug 20, 2014 by Melanie, Hotel Management
Dear Dick, we appreciate your wonderful comments on our well appointed rooms and friendly staff. Our beds are very comfortable and we are glad you got a good nights rest! I do sincerely apologize for the condition of your guest room, and for your disappointing experience in our Pantry Restaurant. We are grateful for this candid feedback and will use it as a training opportunity for our team, as we always welcome feedback and the chance to improve our services. Thank you again for your comments and we hope to see you again in the future. Have a wonderful day!
5 out of 5
Recommended
for Everyone
by A verified traveler

A Break From Work To Relax!

Posted Aug 2, 2014
Wonderful Hotel with an amazing staff. Walking distance to up scale Mall, Restaurants and Entertainment. Very quite location!!
Comment from Hotel Management
Aug 10, 2014 by Melanie, Hotel Management
Thank you for sharing your feedback from your recent stay! We are glad you had a pleasant, relaxing stay with us and found our location convenient for your shopping and dining needs. Most importantly, we are thrilled you found our staff friendly, professional, and helpful. We look forward to welcoming you back in the future!