Ratings based on 491 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom El Salv

Great shopping nearby

Posted May 23, 2015
Great location for shopping, hotel even provides transportation
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Large hotel convenient to Rte 9

Posted May 23, 2015
Pros: Staff was friendly. Room was nice. Shower was excellent. Overall good. The sign in front on Worcester Rd. is almost invisible, however.
Cons: see above comments
Location: Legal Sea Food Restaurant is good.
I have several comments: 1) the staff at the front desk was completely ignorant as to directions to get anyplace in the area, including the Mass Pike. 2) The bathroom desperately needs a table or at least a shelf on which to put things. There is only the sink and that is not satisfactory. 3. The room could use a comfortable chair. 4. Breakfast was good but there should be accessible coffee instead of having to wait for service all the time.
2 out of 5
by A verified traveler

Posted May 21, 2015
Pros: not much
Cons: almost everything
very noisy bad A/C uncomfortable bed average food
5 out of 5
Recommended
for Everyone
by A verified traveler

Staff is excellent, great shopping!

Posted May 19, 2015
Just across the street from Natick Mall, Starbucks, Dunkin D They provide transportation to Shoppers World where there is a Target, DSW, etc. The hotel restaurant is not good. I ordered a pasta marinara because I wasn't feeling well and they said they couldn't do it, so I ordered granola and even if it is in the breakfast menu they wouldn't do it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 11, 2015
I was very pleased with all aspects of my stay at this hotel. The staff was extremely friendly, the room was comfortable, and the location was very convenient for our purposes. I would certainly recommend it if you are looking for a hotel in this area.
2 out of 5
by A verified travelerfrom New Jersey

Crowne Plaza Verve has deteriorated

Posted May 11, 2015
Pros: Not much
Cons: The cleanliness, the restaurant, the old, outdated furnishings
Location: The location is fine
Having stayed at the Crowne Plaza in the past when it was a lovely hotel, we were very disappointed to see how bad it has become. It is old, outdated, and dirty. In our room, the carpets were stained and only partially vacuumed. There was a used towel in the bathroom when we arrived and it was never removed. The shelves were covered in dust. The restaurant used to be very lovely, now it is just bad. The buffet breakfast, which we chose because we never saw a waiter, was terrible compared to the free breakfast at the Hampton, and it cost $14.00 a person. We will not come back.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great alternative to Boston prices

Posted May 4, 2015
Pros: From the modern lobby design to the room cleanliness to the lounge's great bartender, service and food, this place hit a home run.
Location: If you're coming or going from NY to Boston, it's on the way.
This served as a less-expensive but more value alternative to staying in Boston while visiting my son in college! Will return.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Steps from Natick Mall

Posted May 4, 2015
Pros: Beautiful, absolutely gorgeous decor.
Cons: We did hear the doors in the hallway being slammed, but that could have just been inconsiderate neighbors.
VERY impressed with this hotel. VERY clean, beautiful room, would definitely recommend. Excellent price.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom c

Great hotel for the price

Posted Apr 9, 2015
Although I only stayed at this hotel for one night my experience there was fantastic. The staff was very accommodating and went above and beyond to make sure my stay was to my expectations. I would definitely recommend this hotel to anyone who wants to stay in the Boston area for an affordable price. The rooms were up to date and modern and the beds were extremely comfortable as well as the cleanliness of the rooms was up to par and the hotel facilities were pleasing to the eye.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Posted Apr 8, 2015
Good stay overall for Spring school vacation with my daughter looking at Boston's colleges and signtseeing.