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Reviews of Mary's Well Nazareth By Dan Hotels

Mary's Well Nazareth By Dan Hotels
Hagalil street 6026, Nazareth

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 27 reviews" "
Rating 8 - Good. 8 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 5 out of 27 reviews" "
Rating 2 - Terrible. 2 out of 27 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located hotel and friendly staff. Car park was good and very secure. Restaurants and the key churches all nearby. Traffic in Nazareth is never the best but that’s not the hotel’s fault. Hotel is easy to find. Breakfast pretty good and again friendly staff.
Stayed 1 night in Aug 2023
Response from Herzel on Sep 11, 2023
Dear Guest ,Thank you for the high rating and the beautiful feedback ,It was pleasure to host you and we hope to see you soon among our guests ,Best Regards ,Herzel Levi-Hotel Manager

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Webreally enjoyed our stay . Room was clean , manager and staff were very friendly and breakfast was great. Would highly recommend to anyone.
Stayed 1 night in Aug 2023
Response from herzel on Aug 13, 2023
Dear Daniel ,Thank you for the rating and the nice feedback ,Hope to see you soon among our guests ,Best Regards ,Herzel Levi -Hotel Manager

8/10 Good

Tarak

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
I liked the location
Stayed 2 nights in Mar 2023
Response from Herzel on Apr 16, 2023
Dear Guest ,Thank you for the feedback and the nice rating ,Hope to see you soon among our guests ,Best regards ,Herzel Levi -Hotel Manager

10/10 Excellent

Harold

Stayed 4 nights in Feb 2023
Response from Herzel on Mar 20, 2023
Dear Harold,Thank you for the high rating,We hope to see you soon among our guests ,Best regards ,Herzel Levi -Hotel Manager

10/10 Excellent

yonit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Youssef

Stayed 6 nights in Oct 2019

10/10 Excellent

ghada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2019

4/10 Poor

Carlos, Hollywood

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet very old and dirty. Great location, Great staff.
Stayed 1 night in Sep 2019
Response from Mary's Well on Oct 2, 2019
Dear Carlos , Thank you for choosing the Mary's Well Hotel . Your note about the Carpet will be consider seriously and I hope to see you again among our Guests. Best Regards The Mary's Well Hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from The Mary's Well Team on Sep 30, 2019
Thank you for the Rating

10/10 Excellent

Jabra

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Danhotels on Aug 25, 2019
Tthanks so much!!!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the hotel was clean and the staff was nice and good breakfast
Stayed 1 night in Jul 2019
Response from danhotels on Jul 24, 2019
Thanks so much for sharing your great experience. Looking forward to welcome you back soon, best Marys well team

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
The room was in desperate need of updating, especially the carpet in the hotel room and the bathrooms. The front desk staff were not helpful at all with respect to questions about tourist attractions such as directions to the Old City of Nazareth, The breakfast food was not good as well.
Stayed 6 nights in Jun 2019
Response from danhotels on Jul 24, 2019
Thank you for taking the time to share your feelings following your stay with us. It is always a regret when a guest leaves anything less than 100% satisfied and for this we are apologetic. We are sorry if you felt that are team were not helpful and will be sure to follow up where necessary; thank you for highlighting areas of improvement. We hope to have an opportunity to welcome you for a renewed and improved impression in the near future. with thanks, Mary's well team

6/10 Okay

Karl

Reception not good
The hotel is central. At first there was confusion because it is known as Mary's Well on the internet, but physically, upon arriving, the name is still displayed as RIMONIM and locally it is also known as such, not as Mary's Well, yet. Reception can definitely work on their approach. We (and others) found them to be abrupt and not eager to help, especially the lady. On the other hand the dining room staff were very friendly and helpful and they did a great job. Breakfast was very good.
Stayed 10 nights in Jun 2019
Response from danhotels on Jul 24, 2019
Thanks so much for your input Karl, We really appreciate all feedback and this certainly assists us to focus on areas of attention. We're del;ighted that the team at breakfast took good care of you and will all be looking forward to welcome you back again soon. with regards, Mary's well team

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not get what we booked and pay for
We booked and paid for room with double bed, sofa bed and patio. On arrival we only got room with two single beds no patio. When we enquire reception - lady was rude- told us the hotel don't have any sofa beds and asked us why we need it. Also could not give room with patio and only 2 days later was able to provide a room with king size bed. room was not clean. breakfast was great very good service and very good food.
Stayed 10 nights in Jun 2019
Response from danhotels on Jul 24, 2019
Thank you so much for sharing your experiences. Throughout the hotel, every effort is made to ensure the highest levels of guest service and attention at all times, so we are sorry if it feels that there was a communication breakdown this time. We take on board all comments in a bid to improve for the future and hope you will return for a renewed impression and another great breakfast. Thanks again, Mary's well team

6/10 Okay

Verified traveler

Stayed 2 nights in Jun 2019
Response from Danhotels on Jul 29, 2019
Thanks, come back soon

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Language barriers but all in all lm grateful and would recommend to my friends and anyone the place is just rigt
Stayed 3 nights in Jun 2019
Response from danhotels on Jul 1, 2019
How lovely to hear!! Thanks so much for sharing your thoughts following your stay here and recommending to others. We'll be looking forward to welcome you back soon, with regards, Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and professional and friendly staff, good location
Stayed 3 nights in Apr 2019
Response from Danhotels on May 30, 2019
Thanks so much! Come back soon!

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon accueil, parking inclus pratique
Tres bon accueil, belle chambre avec balcon bien equipee, parking gratuit en s/sol. bon epeti dejeuner inclus dans notre tarif, avec grand choix sucre sale. A 1 km a pied de la basilique. Nombreux restaurant autour de l'hotel
Stayed 1 night in Apr 2023
Response from Herzel on Apr 16, 2023
Dear guest ,Thank you for the rating and the very nice feedback ,It was a pleasure hosting you,Hope to see you soon ,Herzel Levi -Hotel Manager

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

6/10 Okay

MARLON

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2019

8/10 Good

R

Traveled with family
Liked: Cleanliness, staff & service
Staff are kind and helpful, polite and sincere Can walk to the church from the hotel, so close, just 5mins
Stayed 2 nights in Jul 2019
Response from danhotels on Jul 31, 2019
Thanks so much for the feedback! We're delighted that you loved the location and will all be looking forward to welcome you back soon, with best regards, The team at Mary's well

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jul 2019
Response from danhotels on Jul 29, 2019
Thank you, come back soon

2/10 Terrible

Katerina

Disliked: Staff & service, property conditions & facilities
the worst experience of Israel
We spent 3 weeks in Israel without any problem. All the more we were unpleasantly surprised in this hotel. We were asked to pay VAT (the reservation was paid in advance). We asked for explanation why we should pay VAT as foreigners. The unpolite receptionist told us that is a hotel rule. We would like to see this rule on the paper. The receptionist was very rude and the only answer was that it was the hotel's rule and we should apply for a refund on departure at the airport (which is not possible because this affects only for goods ). At the same time they were unable to print a proper account for this payment because when they wrote the correct nationality (czech), the system did not work. So we got an account with nationality -israel. At the same time, we got a different type of room without explanation than we had paid – smaller without patio. Overall impression of the hotel was bad. Hotel really need the reconstruction, staff trainig… What we appreciate positively is the catering services. Staff and meals at the restaurant were excelent.
Stayed 2 nights in Jun 2019
Response from danhotels on Jul 1, 2019
Thanks so much for your comments Katerina, We're so happy that you enjoyed the catering services and will be sure to pass on your comments to the team involved. While a little late to rectify for any other issues, I can assure you that your comments have been heard and are very useful. We will endeavor to follow up with some further team training and hope to have an opportunity to welcome you back for an improved impression soon. with regards, Hotel Management

4/10 Poor

saade

Liked: Property conditions & facilities
Disliked: Staff & service
Det var ophold . Men det har glemt at gør rent værelse et par gang
Stayed 11 nights in Apr 2019
Response from Danhotels on May 30, 2019
Thanks for your comments, hope you enjoyed your visit. Ccome back soon! all the best Hotel team

4/10 Poor

Alberto, Milano

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Struttura comoda come posizione. Stanze modeste. Wi-Fi non funzionante
Stayed 2 nights in Apr 2019

8/10 Good

Jiri

Liked: Cleanliness, property conditions & facilities, room comfort
Pozitiva: skvělá poloha, neplacené parkoviště Negativa: každý den se střídají nové zájezdy a tudíž se až tak moc nedbá na pestrost stravy. Nebýt smažených volských ok, nebylo by co jíst. Pokud nevstáváte v šest ráno, leccos na vás nezbyde. Hodnotím vzhledem k tomu, že nejsem v Izraeli poprvé a mohu porovnat.
Stayed 8 nights in Apr 2019