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Reviews of Best Western Nebraska City Inn

2.5 out of 5
Best Western Nebraska City Inn
2515 S 11th Street, Nebraska City, NE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 234 out of 412 reviews" "
Rating 8 - Good. 134 out of 412 reviews" "
Rating 6 - Okay. 30 out of 412 reviews" "
Rating 4 - Poor. 8 out of 412 reviews" "
Rating 2 - Terrible. 6 out of 412 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jack

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and friendly staff.
Stayed 1 night in Apr 2024

4/10 Poor

Adam

Liked: Cleanliness, staff & service
Rooms were clean but chair and mattress were very old and worn. Very uncomfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Kimberly

Liked: Staff & service, amenities, property conditions & facilities
Nice property but right near the highway and truckstop. My fault.
Stayed 1 night in Mar 2024

10/10 Excellent

April

Liked: Staff & service, amenities, property conditions & facilities
Check in was easy and fast
Stayed 2 nights in Feb 2024
Response from K. Winkler on Mar 9, 2024
Thank you for staying with us!

10/10 Excellent

Jessica, Oak Harbor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very kind staff who welcomed this late arrival with friendliness. The room was comfortable and breakfast fantastic
Stayed 1 night in Jan 2024
Response from K. Winkler on Mar 9, 2024
Thank you for staying with us!

6/10 Okay

Rosemary

Disliked: Staff & service
Not a good start to the new year
Young man at check in didnt know what he was doing and couldn't find my booking. He disnt care and wasnt going to help either. I had to call hotels.com to figure it out. After almost an hour, they got me into a room. He said he couldn't call a manager because it was new years eve, but when i went back out, he had called one. She was nice and helpful. Double beds were small but comfy. Bathroom wasnt very clean and the floor was super slippery. Luckily they had a rubber mat to put down. They had spray painted over the heat bulb in the bathroom so we couldn't use that. Some of the drywall was starting to peel. It just mainly needs a refresh. The hot tub wasnt hot and was filled with yelling kids. We were hoping to go in after they were gone but the desk person let them stay in well after it closed at 11pm. It wasnt a great way to bring in the new year. lots of yelling and running up and down the hallways late at night too.
Stayed 1 night in Dec 2023
Response from K. Winkler on Jan 16, 2024
Thank you for staying with us! I apologize for the issues you encountered. On our end, the reservation did not come through the system as it was cancelled on Expedia, and sometime later reinstated. Unfortunately when that happens we have no control over it not coming through.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room for the price
One night stay was fine. Received a room with the specifications requested. Front desk was quick with check in and provided great suggestions where to go for dinner. Nice indoor pool and complimentary breakfast went till 10am. We would stay there again.
Stayed 1 night in Dec 2023
Response from K. Winkler on Jan 16, 2024
Thank you for staying with us!

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and a good breakfast!
Stayed 2 nights in Dec 2023

10/10 Excellent

Nancy J

Traveled with family
Only concern is the lack of an elevator.
Stayed 1 night in Nov 2023
Response from K. Winkler on Jan 16, 2024
Thank you for staying with us!

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed many times The only thing I wish was different was I wish they were queen beds instead of full-size beds
Stayed 1 night in Nov 2023
Response from K. Winkler on Jan 16, 2024
Thank you for staying with us!

8/10 Good

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very professional and super accommodating. They allowed my coworker and I to move tables around in the breakfast area after hrs to lay drawings out and work on our job proposal.
Stayed 1 night in Oct 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 20, 2023
Thank you for staying with us Mark!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Room comfort
Attention to Details
The staff was great but there were some issues. 1. The room assigned to us was not cleaned so they gave us another. 2. One of the Queen beds in our second room either needs to be replace or the mattress flipped. There is a low spot on once size that causes you to roll to the edge of the bed when sleeping. It wasn't comfortable at all.
Stayed 3 nights in Oct 2023
Response from K. Winkler on Oct 19, 2023
Thank you for staying with us! I appreciate you bringing the mattress issue to our attention. We will rectify this immediately and we look forward to seeing you in the future.

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 16, 2023
Thank you for staying with us Lisa!

2/10 Terrible

James

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not satisfied
No elevator! Had to take suitcases upstairs. Bathroom tub had rust in it. Paint around tub peeling. Towels thin and dull. No Tesla charging station, when I called I asked for it.
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 16, 2023
Thank you for taking the time to leave your feedback. We appreciate your perspective and would like to address the points you raised.Firstly, we apologize for any inconvenience you experienced with the lack of an elevator. We do mention in our listings that we do not have an elevator, and the suite you booked is indeed on the second floor. We understand that carrying suitcases upstairs can be challenging, and we're sorry for any inconvenience this caused.Regarding the bathroom tub, it is made from a material that does not rust. However, we take your comments about the condition of the bathroom seriously, and we will ensure that the paint peeling around the tub is addressed promptly to maintain a higher standard of cleanliness and comfort.We do, in fact, offer an EV charging station at our hotel. We apologize for any confusion, and we are proud to be the only hotel in town to provide this service. If there was any issue with accessing the charging station, please let us know so that we can address it.We truly value your feedback, as it helps us to improve our services. We hope you'll give us another chance to provide you with a more pleasant stay in the future.Thank you for choosing to stay with us.

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in, easy out.
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 14, 2023
Thank you for staying with us Theresa!

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient and comfortable for a reasonable price.
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 9, 2023
Thank you for staying with us Roy!

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, lighted well
Stayed 1 night in Oct 2023
Response from K. Winkler on Oct 4, 2023
Thank you for staying with us Cheryl!

10/10 Excellent

Sara

Stayed 1 night in Oct 2023

6/10 Okay

matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare
Hotel was decent except shower was slippery and i fell in the shower and injured myself. ER visit and they didn't bother to check on me after. I will be contacting a lawyer. Took plenty of pics and CT scan to prove it.
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I would have liked a little more attention to the room from housekeeping during my stay, but the front desk staff was excellent!
Stayed 4 nights in Sep 2023
Response from K. Winkler on Sep 30, 2023
Thank you for staying with us Thomas! I will share your feedback with our housekeeping team to ensure they are doing top notch work.

6/10 Okay

William

Liked: Cleanliness, property conditions & facilities, room comfort
Just okay…
To start there is no elevator which can be an issue for some people so you need to be aware of that fact. The night desk clerk didn’t seem real sure of how to do things especially when I told her our tv didn’t work (it would not turn on). She admitted she didn’t know how to fix it and that other rooms had tv issues in the past so she gave me a handwritten note they keep behind the desk with instructions that might fix the problem (they did not fix the problem)…she did apologize multiple times for not knowing how to help. While checking out the next morning I told the day clerk the tv doesn’t turn on so hopefully the issue in Room 208 will be fixed.
Stayed 1 night in Sep 2023
Response from K. Winkler on Sep 12, 2023
I do apologize for the issues surrounding your TV. When we went to look at it today, we found that it was simply not plugged in properly. Since you have checked out, we have made a "dummies guide to TVs" for all staff so that in the future guests should not encounter the same issues you did. I hope you have safe travels!

8/10 Good

John

Stayed 2 nights in Sep 2023
Response from K. Winkler on Sep 30, 2023
Thank you for staying with us John!

10/10 Excellent

Reid

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean with extremely nice staff. Quiet night!
Stayed 1 night in Aug 2023
Response from K. Winkler on Aug 21, 2023
Thank you for staying with us, Reid!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that before I stayed I called the motel and they did NOT return my call, as promised on their phone message…rude! Also, need a new waffle batter system 😉
Stayed 1 night in Aug 2023
Response from K. Winkler on Aug 21, 2023
Thank you for staying with us, Linda! My apologies about the phone and waffle issues.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from K. Winkler on Aug 21, 2023
Thank you for staying with us!

8/10 Good

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was fine!
Stayed 2 nights in Jul 2023
Response from K. Winkler on Jul 27, 2023
Thank you for staying with us, Joanne!

10/10 Excellent

Martine

Stayed 1 night in Jul 2023
Response from K. Winkler on Jul 27, 2023
Thank you for staying with us, Martine!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from K. Winkler on Jul 21, 2023
Thank you for staying with us, Michael!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from K. Winkler on Jul 15, 2023
Thank you for staying with us Mary!

4/10 Poor

Tim

Disliked: Property conditions & facilities, room comfort
Unsatisfied
TV didn’t work bed was very uncomfortable breakfast was good
Stayed 1 night in Jul 2023
Response from K. Winkler on Jul 15, 2023
Thank you for staying with us Tim! We are glad you enjoyed the breakfast and do apologize about the tv and bed inconvenience. I will look into this issues. Thank you again.

10/10 Excellent

Rodney

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean, friendly
Stayed 4 nights in Jun 2023
Response from K. Winkler on Jun 20, 2023
Thank you for staying with us, Rodney!

10/10 Excellent

gina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near town. It’s too close to the freeway
Stayed 1 night in Jun 2023
Response from K. Winkler on Jun 20, 2023
Thank you for staying with us, Gina!

10/10 Excellent

Andre

Stayed 1 night in Jun 2023
Response from K. Winkler on Jul 7, 2023
Thank you for staying with us, Andre!

10/10 Excellent

Lowell

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from K. Winkler on Jun 13, 2023
Thank you for staying with us! We look forward to seeing you again!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place easy checkin
Stayed 1 night in Jun 2023
Response from K. Winkler on Jun 6, 2023
Thank you for staying with us, Joseph!

10/10 Excellent

David

Stayed 1 night in Jun 2023
Response from K. Winkler on Jun 6, 2023
Thank you for staying with us, David!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from K. Winkler on Jun 4, 2023
Thank you for staying with us, Paul!

10/10 Excellent

Deborah

Liked: Cleanliness, property conditions & facilities
Comfortable bed and room.
Stayed 1 night in May 2023
Response from K. Winkler on May 31, 2023
Thank you for staying with us, Deborah!

8/10 Good

Kathleen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from K. Winkler on May 29, 2023
Thank you for staying with us, Kathleen!

4/10 Poor

Michelle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So they would geta fine review but the beds were horribly uncomfortable. My husband wanted to get up and leave at 1:00 A.M. We have stayed here before and had no problems. Our friends that had 2 nights there had same issue. They wanted to switch hotels for their 2nd night. Staff and cleanliness of hotel was great.
Stayed 1 night in May 2023
Response from K. Winkler on May 25, 2023
Thank you for leaving feedback regarding your stay. Great staff and cleanliness is of utmost importance to us. It is unfortunate you didn't prefer our beds and we apologize for any inconvenience this may have caused.

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
So happy that the hot tub was functional. Pretty good breakfast Very friendly staff
Stayed 1 night in May 2023
Response from K. Winkler on May 29, 2023
Thank you for staying with us, Jon!

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were not comfortable
Stayed 2 nights in May 2023
Response from K. Winkler on May 29, 2023
Thank you for staying with us, Lori! I apologize that you did not find our beds to be comfortable.

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from K. Winkler on May 29, 2023
Thank you for staying with us, Michael!

10/10 Excellent

Jennifer, Omaha

Traveled with family and small children
Liked: Cleanliness, staff & service
Our stay was good. The kids enjoyed the pool.
Stayed 1 night in May 2023
Response from K. Winkler on May 10, 2023
Thank you for the great review Jennifer! We are glad your kids had a good time using the pool.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from K. Winkler on May 10, 2023
Thank you for the great review, Tracy!

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service
Location
Stayed 2 nights in Apr 2023
Response from K. Winkler on Apr 23, 2023
I apologize that we could not provide a more superior experience for you. Please contact me directly at the hotel if you would like to discuss what we could have done to make your stay more enjoyable.

10/10 Excellent

Ronald

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were booked on the second level but the young lady said let's put you on ground floor because steps at 77 aren't fun. A very good hotel to stop at to include the super breakfast in the morning.
Stayed 1 night in Apr 2023
Response from K. Winkler on Apr 23, 2023
Thank you for your great review! We love our breakfast, too!