Ratings based on 418 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Relaxing quietPosted Apr 9, 2014
Had a great time 3rd time at this hotel went spear fishing with Rendell guy that does the snorkel tours on the beach what an awesome experience love this place be back soon. Crandall Michigan. USA
for Everyoneby MinnesnowtaKid from Minneapolis, MN
Fantastic Beach Resort!Posted Apr 7, 2014
Pros: Location, staff, grounds.
Cons: Room decor.
Location: Great watersports next door at Sun Beach. Tony's bar down the beach awesome!
Second time at Cocolapalm and love it! The staff are wonderful and the grounds beautiful and well maintained. The beach is big and a perfect slice of Negril. Restaurant and beach bar/grill are awesome! Big Up to Michelle and Gilliam at the beach bar! I recommend a junior suite, but all rooms I have seen are nice. Great security on the beach and at night. Miss B runnin tings with housekeeping have the place spotless. Also Big Up to Vernon at the bar too! We will see you next year Coco!
for Everyoneby Carolyn from Philadelphia, PA
I'm a "Repeater".Posted Apr 7, 2014
Pros: Staff is great. You get a very warm welcome when returning. Our housekeeper was great. No leaf unturned with her.
Cons: The dining staff may want to smooth out the service. They are hard working but I think that they could work smarter. Keep tables set during service.
Location: Just check the front desk for suggestions upon arrival.
I don't think that you can go wrong with location with this property. There are also perks to booking through Expedia. Breakfast was good and plentiful. I am never disappointed by Coco La Palm. A warm welcome always awaits me.
for Familiesby Jennifer from Bloomington Il
Will definitely return!Posted Mar 21, 2014
Cons: Better internet access, hard in that area. they do have an Internet Café for emergencies.
Location: Margaritaville is a short walk , best drinks on the beach but a bit pricy. Loved Ivan's at the Cliffs.
This was our fourth time in Negril, 1st at Coco La Palm and by far the best value we've had. The property is beautifully located, rooms were comfortable, staff was friendly and accommodating. This is not a place if you want luxurious rooms, but it was comfortable and cleaned every day by a great staff. Everyone we met that worked there was friendly and helpful, answered all of our questions. Our air conditioner quit and was replaced within two hours. Great dining is close by in both directions. Our only issue was internet access was limited to the bar and the gazebo near the pool. We bought a $20.00 throw away phone with two hundred minutes and it was perfect for quick phone calls home. Would definitely recommend it as a great Negril experience.
for Everyoneby dave from minnesota
Nice location, staff very accommodatingPosted Mar 18, 2014
Pros: the location, it was basically smack dab in the middle of 7 mile beach
Cons: The only thing I could say was that the beds in our deluxe room were a little so soft.
Location: as i mentioned earlier, the resort was right in the middle of 7 mile beach so did not need to walk very far (either way) for a nice meal.
We were not to pleased with initial room, but got upgraded to honeymoon suite for first couple days at no cost !! GREAT room with nice ocean view balcony. Then we were moved to another upgraded room for remainder of stay, again at no additional cost.
for Everyoneby A verified traveler
Nice hotel close to beachPosted Mar 17, 2014
Really nice location, beach perfect with enough shade for all.
for Everyoneby Valerie from New Hampshire, USA
Great place to relaxPosted Mar 17, 2014
Pros: The staff was very helpful, the beach had both sun and shade, the beach towels were nice, the pools were clean and the grounds were immaculate.
Cons: Offering taxi drivers available that don't ripoff unknowing tourists would be great. It's cheaper to rent a car and drive yourself.
Location: CocoLaPalm has a central location that makes getting around easy. It's not a difficult ride from the airport. Rent a car and save money.
I have traveled to Jamaica several times, staying in lodging that ranged from Sandals to staying with a Jamaican friend in her home, which often has no running water. I usually travel alone but this time I took my 15 year old daughter and her friend for their first time. I wanted the girls to experience "real" Jamaica but still feel comfortable and safe. Coco's convenient location in the middle of the Negril "strip" offers many options for meeting Jamaicans, eating real Jamaican food or sticking to more American fare. We had a blast walking the beach, swimming, snorkeling from a glass bottom boat and even having a picnic with grilled lobster on an island. I had rented a car so we ran down to Rick's, grabbed groceries in "downtown" Negril, and did a lot of sightseeing. The staff does an amazing job keeping the grounds, pools and rooms clean. It's obvious that they take pride in what they do. The only downfall was that 3 days into our trip we took the advice of the beach guard who set up us with "a friend" for horseback riding. Moments into our ride, I found myself laying on the side of the road with a broken back, thanks to the irresponsible actions of our guides. Let me assure you that you don't want to end up in a Jamaican hospital with a serious injury or illness. Always take out trip insurance! Thank God for airlifts back home. It could save your life!
for Couplesby JW
AAAHHH COCO...Posted Mar 14, 2014
Pros: Great operation, on an awesome stretch of beach...
Cons: WiFi must be improved...It's brutal when you need to connect with the world and you can't...
Everything was wonderful...Please improve the WiFi for us americans who need to be dialed in...
for Couplesby Patty from Grand Island NY
Great hotel in the center of Negril Beach.Posted Mar 13, 2014
We have stayed at Cocoa La Palm for the past few visits to Jamaica. The property is really nice, the staff couldn't be more helpful, our room has always been perfect except for first visit the standard room was a little too small we upgraded and it was perfect. The beds and pillows are great. The continental breakfast served on patio overlooking the water is wonderful From the time of arrival until the final day it has always been an extremely pleasant stay. Being right in the center of Negril Beach is so much fun. You can lounge in a beach chair, a raft or stroll all day and enjoy the entire beach.
by debi from new jersey
The worst experience ever!Posted Feb 21, 2014
Pros: NOTHING but, The other guests,
Cons: The staff for one. The Internet was down, seems to always be down... The place is clean enough but everything else is old and run down!
Location: Great location on the seven mile beach!
Where do I begin... I called at 10am to let them know we were in J at another resort, traveling up to Negril after spending the day with our family... So after a beautiful day in RoseHall we drove up to Cocolapalms to start our 9 days of quiet on the seven mile beach... At 8pm we checked in to be brought to a room on the street adjacent to the lobby. Let me add I booked this hotel 8/26/13, a king junior sweet, with a view of the beach! I hope I can properly express the series of events that took place from this point, till we left 3 days later! They had NO other rooms available! After a very long time spent in the lobby, being kept waiting, the manager came out, she was in the back the entire time, to show us her computer which she magically then, had one delux room! Because it was now 10pm, and this room was closer to the beach, we took it! At this time the hotel manager told us if we booked direct we would have a better room, the people who book through other venues get wats left, doesn't matter that we book 6 months ago!?! Which, I was told by Expedia is not what the case shoul be. After 3 days of going to the desk morning, noon and night to see if something opened up we decided to check out... At that time MAGICALLY a room opened up! A junior suite on the beach! May I add that while we were there speaking to other guests, we were told this is a regular practice of this place... We were beyond DONE with this hotel and the hotel manager!