Aerial view

Reviews of Couples Negril All Inclusive

4.5 out of 5
Couples Negril All Inclusive
Norman Manley Boulevard, Negril, Westmoreland

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1005 reviews" "
Rating 8 - Good. 255 out of 1005 reviews" "
Rating 6 - Okay. 52 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 5 out of 1005 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous week at Couples Negril.
Stayed 7 nights in Mar 2024
Response from Michelle G on Mar 26, 2024
Dear Claire,Thank you for your wonderful feedback! We're thrilled to hear that you had a fabulous week at Couples Negril. We strive to provide exceptional experiences for our guests, and it's always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back for another fantastic getaway in the future!Regards,Couples Customer Care Team

10/10 Excellent

MICHAEL DEAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous. We felt like we were in paradise, blue skies, ocean views, white sandy beach, beautiful facility with amazing, mature tropical vegetation. We really enjoyed the dining experience and the incredible service. The staff is probably the best part of our experience - wonderfully attentive, kind and friendly. We'll definitely be returning!
Stayed 7 nights in Mar 2024
Response from Michelle G on Mar 26, 2024
Dear Michael Dean, We're delighted to hear that you found Couples Negril to be a slice of paradise! It brings us joy to know that you appreciated the stunning surroundings, dining options, and top-notch service provided by our dedicated staff. Your kind words mean the world to us, and we can't wait to welcome you back for another unforgettable stay. Regards,Couples Customer Care Team

8/10 Good

Vlad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Arriving at Couples Negril, we had high hopes based on past experiences at Couples Swept Away. However, we found the hotel somewhat outdated and lacking in certain areas, such as the beach mattresses and pool facilities. Additionally, at 42 and 32 years old, my wife and I felt notably younger than the majority of guests, which influenced the vibe of the place (55 ). Despite these shortcomings, we had an overall enjoyable stay and provided feedback in hopes of improvement. Yet, considering the hefty nightly rate of $1100, we expected a higher level of luxury. The service was commendable, particularly from the water sports team led by Maliki. On the culinary front, the food met the standards of a discerning palate, with no disappointments. However, the lack of top-shelf liquor options was concerning, especially given recent alcohol-related incidents in the Caribbean. For a resort charging over $1100 per night, premium brands like Grey Goose or Don Julio Reposado should be available.
Stayed 3 nights in Mar 2024
Response from Michelle G on Mar 15, 2024
Dear Vlad,Thank you for sharing your recent experience at Couples Negril with us. We are delighted to know that you enjoyed your stay and sincerely appreciate your commendations of the service you received and our culinary offerings. We have noted your comments related to the property and liquor options and are sorry if these areas did not meet your expectations. Please rest assured that we take your feedback seriously and will address the points of concern with our team as we work to maintain the high standards of service that we are known to deliver. We hope to welcome you back in the future and provide you with an even more memorable stay.Regards,Couples Customer Care Team

10/10 Excellent

Pierina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Amazing food with lots of daily options. Enjoyed the excursions provided to explore. Felt safe and secure in the property.
Stayed 6 nights in Feb 2024
Response from Michelle G on Feb 27, 2024
Dear Pierina,Thank you for your glowing review! We’re thrilled to hear you had a wonderful experience with our staff, and felt safe and secure during your stay. We’re glad you had a great time exploring with our provided excursions. We look forward to welcoming you back for more memorable experiences!Regards,Couples Customer Care Team

10/10 Excellent

Maureen, Cumming

Stayed 7 nights in Feb 2024
Response from Michelle G on Mar 26, 2024
Dear Maureen,Thank you so much for taking the time to share your rating with us! We can't wait to have the pleasure of welcoming you back for another unforgettable stay in paradise!Regards,Couples Customer Care Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, servers, amenities all excellent
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 30, 2024
Dear Charles,Thank you for your kind words! We're delighted to hear that you found our staff, servers, and amenities to be excellent. Your satisfaction is our top priority, and we hope to welcome you back for another exceptional experience.Regards,Couples Customer Care Team

8/10 Good

Tripti, Burlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, clean resort, clean and spacious room, excellent food and dinning options, very good activities. Overall excellent resort. Room service (food) and daily room maintenance could use some improvement.
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 29, 2024
Dear Tripti,Thank you for your valuable feedback! We're thrilled to hear that you enjoyed our excellent service, cleanliness, spacious rooms, food options, and activities. Your comments regarding room service and maintenance are duly noted, and we'll strive to improve in these areas. We appreciate your patronage and hope to welcome you back for another excellent experience.Regards,Couples Customer Care Team

10/10 Excellent

Andrew

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
It was a lovely stay. Highly recommend!
Stayed 7 nights in Jan 2024
Response from Michelle G on Jan 26, 2024
Dear Andrew,Thank you for your recommendation! We're delighted to hear that you had a lovely stay with us. Your satisfaction is our top priority, and we hope to welcome you back for another wonderful experience in the future.Regards,Couples Customer Care Team

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and gracious staff
Stayed 8 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Donald, Thank you for your kind words! We're thrilled to hear that you found our property beautiful and our staff gracious. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another wonderful experience.Regards,Couples Customer Care Team

8/10 Good

Howard K.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet food terrible
Stayed 10 nights in Dec 2023
Response from Michelle G on Jan 12, 2024
Dear Howard, We appreciate your feedback regarding the buffet. We apologize for falling short of your expectations, and we take your comments seriously. Our culinary team will review and address the concerns to enhance the dining experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Regards,Couples Customer Care Team

10/10 Excellent

Karlee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach!!
Response from Michelle G on Feb 27, 2024
Dear Karlee,We're delighted you enjoyed the beautiful beach during your stay. Thank you for sharing your experience!Regards,Couples Customer Care Team

8/10 Good

Kris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying at couples Negril. The beaches are well maintained, the hotel is clean, but could use a little updating. Staff is excellent and very accommodating. My only complaint would be the food. It’s good, but not great like you hope for at an upscale resort. There are only a couple of restaurants and the have the same menus each night. More restaurant options especially for lunch/snacks would be great.
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Kris,Thank you for your loyalty and for sharing your feedback. We're delighted to hear you enjoyed the resort and appreciated the well-maintained beaches, and our excellent staff. Your comments about the need for hotel updates and diversified dining options are duly noted. We value your input and will strive to enhance our offerings. We hope to welcome you back for an even more enjoyable experience.Regards,Couples Customer Care Team

10/10 Excellent

April

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Michelle G on Jan 2, 2024
Dear April,Thank you so much for your glowing 5-star rating! We're delighted to know that you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. We literally just lounged on the beach. We never left the resort we just unplugged and relaxed. There is an all natural area of the beach that is not like other ones close by that can be rather shocking if you don't know what goes on there. This place is a great place to relax. They keep vendors to a minimum so you aren't hassled the whole time you are on the beach.
Stayed 7 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Brent,Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that you found our resort to be a great place for relaxation. Your feedback about the all-natural area and limited vendor presence is appreciated. We strive to provide a peaceful atmosphere for our guests. We look forward to welcoming you back for more tranquil moments in the future.Regards,Couples Customer Care Team

10/10 Excellent

Tara

Stayed 7 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Tara,Thank you so much for your glowing 5-star rating! We're delighted to know that you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Zach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Michelle G on Jan 2, 2024
Dear Zach,Thank you so much for your glowing 5-star rating! We're delighted to know that you had a fantastic experience during your stay. We look forward to welcoming you back for another wonderful stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Bradley Harold

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If your looking for a solid middle of the road resort this is it. Second stay here and would stay again.
Stayed 5 nights in Dec 2023
Response from Michelle G on Dec 18, 2023
Dear Bradley,Thank you for choosing our resort for the second time and for taking the time to share your feedback. Your loyalty and positive experience mean a lot to us. We look forward to welcoming you back for another stay in the future.Regards,Couples Customer Care Team

8/10 Good

Howard, Niagara-on-the-Lake

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Michelle G on Dec 18, 2023
Dear Howard, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Steven

Stayed 7 nights in Dec 2023
Response from Michelle G on Jan 31, 2024
Dear Steven,Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Anita

Liked: Cleanliness, staff & service
This was a wonderful place to stay. The food and service were exceptional. The resort needs updating to make it an even superior experience
Stayed 3 nights in Dec 2023
Response from Michelle G on Dec 18, 2023
Dear Anita, Thank you for choosing to stay with us, and we appreciate your wonderful review! We are thrilled to hear that you enjoyed our exceptional food and service. Your feedback about the need for updating is duly noted, and we are always working to enhance our guests' experiences. We hope to welcome you back for an even more superior stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Sharlene

Stayed 7 nights in Dec 2023
Response from Michelle G on Dec 14, 2023
Dear Sharlene, Thank you so much for sharing your rating with us. We are thrilled to hear that you had an exceptional experience at our hotel and and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

Alan Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Michelle G on Dec 5, 2023
Dear Alan, Thank you sincerely for your 5 star rating. We are thrilled to hear that you had an excellent experience during your stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back for another exceptional stay in the future.Regards,Couples Customer Care Team

10/10 Excellent

Stephen

Stayed 7 nights in Nov 2023
Response from Michelle G on Dec 18, 2023
Dear Stephen,Thank you so much for awarding us a 5-star rating! We are thrilled to hear that you had an exceptional experience at our hotel and we look forward to the pleasure of hosting you again in the future.Regards,Couples Customer Care Team

10/10 Excellent

David Michael, Omaha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing. Highly recommend. Staff was exceptional. Will be returning
Stayed 7 nights in Nov 2023
Response from Michelle G on Dec 5, 2023
Dear David, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience during your stay with us. It's wonderful to know that our exceptional staff contributed to making your visit memorable.We appreciate your recommendation and look forward to welcoming you back soon. Regards,Couples Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Michelle G on Nov 14, 2023
Dear Michael, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

8/10 Good

Sheila

Traveled with partner
Liked: Cleanliness
Traffic getting to Couples was terrible. The property was little out dated.
Stayed 4 nights in Nov 2023
Response from Michelle G on Nov 13, 2023
Dear Sheila, Thank you for sharing your experience with us. We apologize for any inconvenience you faced regarding the traffic on your way to Couples. Your feedback about the property being a bit outdated is duly noted, and we're continually working on improvements to enhance our guests' experiences.We appreciate your input and hope that despite these issues, there were aspects of your stay that brought you moments of enjoyment. We hope to have the opportunity to welcome you back for a better experience in the future.Regards, Couples Customer Care Team

10/10 Excellent

Emberss

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the resort, the people, the services, the establishment itself. What we disliked were the other guest that were very rude and entitled with their behavior towards my Jamaican betherin. It was unacceptable to our ears. I understand the business and ISSA, but i do wish refusing service, a point system, or removal of these kind of persons was a thing
Stayed 5 nights in Nov 2023
Response from Michelle G on Nov 8, 2023
Dear Embress, Thank you for taking the time to share your feedback on your recent stay at our resort. We greatly appreciate your kind words about the resort, our staff, and the services we provide. It's always our aim to create a welcoming and enjoyable environment for all our guests.We're genuinely sorry to hear about your negative experiences with other guests during your stay. We understand your concerns about rude and entitled behavior, and we share your commitment to fostering a respectful and inclusive atmosphere.We thank you for your support, and we hope to have the opportunity to welcome you back in the future.Regards,Couples Customer Care Team

10/10 Excellent

Rhonda louise

Stayed 9 nights in Oct 2023
Response from Michelle G on Nov 13, 2023
Dear Rhonda, Thank you for sharing your ratings with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Pauline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at Couples was unique as thestaff was particularly professional and kind. As soon as we arrived from the security staff to the reception staff, Akim, who was extremely polite. There was an issue with the room we were initially given and we spoke to Akim and he changed the room without hesitation, we thought this was execeotional. Our room was a king double looking into the garden with a partial sea view. The room was of standard size but well equiped. Lovely bedding, with lots of pillows. Mini bar fully loaded. They had a form which you could fill in if you wanted specific drinks from a list and they would have in your room the next day. The grounds are well kept. There are grill vegan bars, pool bars on the beach. They have a large buffet/ dinning area, (I have forgotten the name) where you have your breakfast, lunch and dinnner if you wish, buffet or set meals for lunch or dinner. The staff are particularly attentive, we wish to thank Nastascia, Donna, Neesha, Oshin, Dean Reid, Mrs Davies, Olajuan, Tamra, Millicent at the Spa, Sharniella. All the staff that made our stay truly memorable. Sorry if I didn't mention all you names. We actually booked our stay during the week of Couples Negril 25th Anniversary, and they had Great Gatsby themed cocktalis and dinner which was really lovely with great food. Lobster dishes were delicious. The food on the whole was good. I could go on but characters running out. We thoroughly enjoyed our stay and would highly recommend
Stayed 7 nights in Oct 2023
Response from Michelle G on Oct 18, 2023
Dear Pauline, Thank you for sharing your wonderful experience at Couples! We are delighted to hear that you had a unique and memorable stay. It's heartwarming to know that our staff. We appreciate your kind words about our rooms, dining options, and the attentive service you received from our dedicated team. We hope to welcome you back soon for another unforgettable stay. Regards,Couples Customer Care Team

10/10 Excellent

Carleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The staff was helpful and engaging! We had a lot of fun! The water sports and beach were great! Thanks for a unforgettable vacation!
Stayed 6 nights in Oct 2023
Response from Michelle G on Oct 18, 2023
Dear Carleen, Thank you for your fantastic review! We're thrilled to hear that you had a great time and enjoyed our helpful and engaging staff. It's wonderful that you had fun with our water sports and on our beautiful beach. We're delighted to have been a part of your unforgettable vacation, and we look forward to welcoming you back in the future for more memorable experiences!Regards,Couples Customer Care Team

10/10 Excellent

Nickolis

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great food and drinks. Beach was huge, soft sand, enough loungers and float rafts for all. Entertainment and meal options to fit every personality and taste. Would definitely go back!
Stayed 5 nights in Oct 2023
Response from Michelle G on Oct 18, 2023
Dear Nickolis, Thank you for your kind words! We're thrilled that you enjoyed our great food, drinks, and the beautiful beach with ample amenities. It's fantastic to hear that our entertainment and meal options catered to everyone's preferences. We can't wait to welcome you back for another amazing experience in the future!Regards,Couples Customer Care Team

8/10 Good

Christopher M

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I would highly recommend this property to anyone going to Jamaica. The beach is beautiful, it is located in a cove and have very little waves. The resort is great, could use a coat of paint and some repair throughout. Most of the staff is friendly, but there were several staff members that seemed cold. The resort does not allow for tipping, which is nice because you never have to feel like you have to tip to get service. Note that the resort has a limited breakfast room service menu, which is only pastries, cereal, juice, and coffee. While on property, we requested this because we booked a couples massage. Unfortunately, we never got it. The spa services are great! The wife and I did a couples massage ($300 for about an hour), and it was fantastic. The food is typical all inclusive food, nothing really special. The exception to this was Otaheite restaurant, this is the only restaurant requiring reservations and has a dress code. The food here is excellent! One complaint is when we researched out trip, we found out that Friday's are lobster night, but the resort was having their anniversary party the Saturday we left, so they did not have lobster and did not communicate this to anyone. The resort is NOT a party resort, which we liked. We could hear loud dance music from a neighboring resort, and were glad at how quiet Couples was. And the resort felt safe at all times! Overall, great experience, and I would return again!
Stayed 6 nights in Oct 2023
Response from Michelle G on Oct 11, 2023
Hi Christopher, Thank you for your valuable feedback. We appreciate your recommendation and are pleased to know you enjoyed the beautiful beach and the peaceful ambiance of the resort.We apologize for any issues you encountered, particularly with certain staff interactions and the breakfast room service. We'll work to improve in these areas.It's great to hear that you had a fantastic couples massage experience and enjoyed the spa services. We'll also ensure better communication regarding special dining nights in the future.We're delighted that you found the resort safe, quiet, and a great experience overall. We look forward to welcoming you back again in the future.Regards,Couples Customer Care Team

10/10 Excellent

William Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 5 nights in Sep 2023
Response from Michelle G on Sep 27, 2023
Dear William, Thank you for sharing your comments with us and we look forward to welcoming you back soon.Regards, Couples Customer Care Team

10/10 Excellent

Douglas Fredrick

Stayed 7 nights in Sep 2023
Response from Michelle G on Oct 11, 2023
Hi Douglas, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards, Couples Customer Care Team

10/10 Excellent

casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. England in the watersports was amazing. He made is very personable and an overall amazing experience. My wife and I will definitely be back.
Stayed 3 nights in Sep 2023
Response from Michelle G on Sep 21, 2023
Dear Casey, Thank you for your kind words and positive feedback. We're thrilled to hear that you had an amazing experience with our excellent staff, especially with England in the watersports department. We're delighted to know he made your experience personable and memorable.It's wonderful to hear that you and your wife plan to return, and we can't wait to welcome you back for another exceptional stay.Regards, Couples Customer Care Team

6/10 Okay

Athena

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Although the staff were very accommodating, I would say the hotel is in need of a serious renovation starting with their cleaning staff. Majority of the cushions that are on the lounge chairs are in terrible shape. They need someone to power wash the outside floors routinely and maintain their side of the beach. Other properties were free of seaweed. Room service was less than sub par. Not enough options. I booked a beachfront property and was disappointed to find out it was on the 3rd floor facing a garden. Beach towel program needs a rework. In spite of all those things that need improvement- we loved staying here. The staff made the experience worth while and I see why they have repeat guests. Food in the am was great. Loads of options and lots of authentic Jamaican food. Vegan options were ok. Wished they had Rasta pasta. Great place to just relax.
Stayed 6 nights in Sep 2023
Response from Michelle G on Sep 27, 2023
Dear Athena, Thanks for choosing Couples Negril and for taking the time to provide valuable insight on your recent visit. We are delighted to know that you found our staff to be accommodating and that you enjoyed the food offerings, especially the authentic Jamaican options. We do however, regret that certain aspects of your stay did not meet expectations and will consider your all of your feedback in our efforts to provide an even better experience for our guests. We hope to have the pleasure of your company again very soon.Regards, Couples Customer Care Team

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 7 nights in Aug 2023
Response from Michelle G on Sep 13, 2023
Dear Sandra, Thank you for sharing your feedback with us and we look forward to welcoming you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Tyreese

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Michelle G on Sep 12, 2023
Hi Tyreese, Thank you for sharing your rating with us and we look forward to welcoming you back soon.Regards, Couples Customer Care Team

10/10 Excellent

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jamerican
Stayed 4 nights in Aug 2023
Response from Michelle G on Sep 12, 2023
Hi Veronica, Thank you for sharing your ratings with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Kaitlyn

Stayed 7 nights in Aug 2023
Response from Michelle G on Sep 27, 2023
Dear Kaitlyn, Thank you for sharing your ratings with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

michael

Stayed 3 nights in Aug 2023
Response from Michelle G on Sep 21, 2023
Dear Michael, Thank you for sharing your ratings with us, which we are appreciative of.Regards,Couples Customer Care Team

10/10 Excellent

Jamie, Oregon City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch! The staff went above and beyond. Lots of food options that were amazing! The beach was clean and beautiful! There was entertainment for everyone, and all of the amenities included make this resort a true all-inclusive resort. I can see why there are so many repeaters to this resort. I hope to be in that club someday.
Stayed 7 nights in Aug 2023
Response from Michelle G on Aug 28, 2023
Hi Jamie, We're delighted you enjoyed your stay with us! It's wonderful to hear that our attentive staff, diverse dining options, pristine beach, and inclusive amenities met your expectations. We look forward to the possibility of welcoming you back and having you join our list of repeat guests. Thank you for your kind review.Regards,Couples Customer Care Team

10/10 Excellent

Lephas Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not understand any negative reviews for Couples Negril. This was the most caring, pampering, fun, well kept and most beautiful peaceful resort we have ever been to. Smaller resort so food much better access to everything with ease. Room service great. Overall excellent. 5 star resort, any bad reviews written those tourist were never happy to begin with in my opinion! Well done Couples Negril and thanks!!! We will be back!
Stayed 6 nights in Aug 2023
Response from Michelle G on Aug 28, 2023
Dear Lephas, Thank you for your review of Couples Negril! We're thrilled that you found our resort to be caring, pampering, and peaceful. Your compliments on the food, accessibility, room service, and overall experience are greatly appreciated. We can't wait to welcome you back for another exceptional stay. Regards,Couples Customer Care Team

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Michelle G on Aug 25, 2023
Hi Marlon, Thank you for sharing your rating with us and we hope to welcome you back soon.Regards,Couples Customer Care Team

10/10 Excellent

Kimberly Paige

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved every moment of our stay. My handicapped father in law was treated so well. They did everything to make his stay perfect They even got him on and off the boat for the sunset cruise. The food was the best part. Loved the laid back vibe. Everything was amazing and we can't wait to go back.
Stayed 5 nights in Aug 2023
Response from Michelle G on Aug 21, 2023
Hi Kimberly, Thank you for sharing your wonderful experience with us. We're thrilled to hear that you loved every moment of your stay and that your handicapped father-in-law was treated so well. It's heartwarming to know that we could contribute to making his stay perfect, including the assistance with the sunset cruise. We're delighted that you enjoyed the food, the laid-back vibe, and found everything to be amazing. We're excited to welcome you back for another memorable stay.Regards,Couples Customer Care Team

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our week at Couples Negril was perfect. From the moment we arrived until we said goodbye everything was exactly as expected or way beyond, no unpleasant surprises. The staff, food, facilities, activities and beach were amazing. Already planning a return visit.
Stayed 6 nights in Aug 2023
Response from Michelle G on Aug 21, 2023
Hi Stephen, Thank you for your glowing review! We're delighted that your week at Couples Negril was perfect and lived up to, or even exceeded, your expectations. It's fantastic to know that everything from the staff and food to the facilities, activities, and beach contributed to your amazing experience. We're excited to welcome you back for another visit in the future.Regards,Couples Customer Care Team

8/10 Good

Fiona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very attentative to your needs.
Stayed 6 nights in Jul 2023
Response from Michelle G on Aug 21, 2023
Dear Fiona, Thank you for your feedback! We're delighted that you found our staff to be attentive to your needs. We hope to have the pleasure of welcoming you back in the future.Regards,Couples Customer Care Team

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect..staff wasnt as friendly as other resorts .
Stayed 7 nights in Aug 2023
Response from Michelle G on Aug 18, 2023
Hi Dennis,Thank you for choosing our resort for your recent stay, and for taking the time to share your feedback. We're delighted to hear that you found your overall experience to be perfect. Your satisfaction is our utmost priority, and we're truly grateful for your positive assessment.We appreciate your feedback regarding our staff's friendliness. Please accept our apologies if their interactions didn't meet your expectations. Rest assured, we are committed to delivering exceptional service, and we will use your feedback as an opportunity to improve our guest experience.Thank you once again for choosing our resort, and we look forward to the possibility of hosting you again.Regards,Couples Customer Care Team

10/10 Excellent

Ronald, Yardlet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort beautiful beach with plenty of beach activities. Quiet atmosphere with lots to do. Enjoyed the food and drinks. We will visit again.
Stayed 7 nights in Aug 2023
Response from Michelle G on Aug 10, 2023
Hi Ronald,Thank you for your wonderful review! We’re thrilled to hear that you had an excellent stay at our resort. We can’t wait to welcome you back on your next visit!Regards,Couples Customer Care Team

8/10 Good

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of great free amenities. Staff were amazing—really personable and fun to be around.
Stayed 7 nights in Aug 2023
Response from Michelle G on Aug 14, 2023
Hi Olivia, Thank you for your positive feedback! We're thrilled you enjoyed our array of complimentary amenities and had a great experience with our staff. Your kind words about their personable and fun nature are greatly appreciated. We hope to have the pleasure of welcoming you back soon!Regards,Couples Customer Care Team