Ratings based on 639 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler from New York
SMELLY SEWERPosted Jul 17, 2015
Pros: Some of the staff was friendly.
Cons: The entire resort needs a major renovation.
Had I known this hotel was closing at the end of July for repairs I would have waited until after renovations to visit!! There are electrical issues, leaks, smelly sewers and a severe mold issue!!!
for Everyoneby A verified traveler
Posted Jul 14, 2015
This was our second all-inclusive experience, and it was much better than our first one in the Dominican Republic two years ago, but it did cost considerably more. The RIU was a very nice resort. The swimming pool was too hot the first few days of our stay. We have a 6-night stay. The Entertainers were very friendly and made the trip more fun. All in all, we were very pleased. We did have quite a walk since we were in Bldg 3 - nearly all the way at the far end of the resort. But I really sort of enjoyed the extra exercise this provided during my vacation. I would definitely come back to this resort, but would like to save a little more money the next time.
for Everyoneby A verified traveler from fl
Nice resortPosted Jul 7, 2015
The hotel was very nice , clean, a little dated but they are going to be renovating in August 2015 to November.
for Everyoneby A verified traveler from california
Nice hotel. Friendly staffPosted Jul 2, 2015
Cons: Install elevators. Better food
Location: Lots of excursions. Great location
They don't have elevators, but great entertainment every night. Food was just ok. Rooms , pools beach all beautiful!
for Everyoneby A verified traveler from Miami, Fl
Posted Jul 2, 2015
The hotel is nice. The layout of the property allows for rest and relaxation as the rooms are away from the noise of the various entertainments. Food is great and the staff are exceptional. A little disappointed about having to pay for Wi-Fi in the rooms.
for Everyoneby A verified traveler from fort lauderdale
Posted Jun 30, 2015
Very good hotel friendly staff in the very good location. The hotel is located in the bay so the water from the beach is very calm.
for Everyoneby A verified traveler from New York
Great vacation experience!Posted Jun 30, 2015
Pros: The resort was the perfect size, not too big, not too small. The hotel rooms, restaurants, lobby, restrooms, grounds were clean. Staff was wonderful.
Cons: The blankets need to be replaced.
Location: The resort is on a nice beach nestled within lush vegetation/trees. It's a short cab ride to Margaritaville on the 7 mile beach and Rick's Cafe.
My son (age 22) and I (female, age 56) had a wonderful, fun filled vacation. We loved the location, the beach, the pool, the restaurants, the evening shows and the entertainment staff was energetic and worked hard to get people involved in the activities throughout the day. We wished we would have stayed another week!
by A verified traveler
Ver DisappointingPosted Jun 28, 2015
Would not stay here again. Hotel very dated. Only a hour of free wi-fi per day in the lobby. no toiletries in the bathroom. Had to buy lotion at the gift shop.
by A verified traveler
Will never stay again.Posted Jun 8, 2015
We were there for a wedding nearly 40 of us. Can u imagine the amount of money paid to the hotel? The wedding planner was EXTREMELY rude! Dinner was late even though we were told we would be charged 1,000 if we were late! And they were swift to kick us out at 815 though we had reservations til 830 and got in there late because they were not open. On top of all that my daughters iPhone was stolen. I loved Jamaica and the people there but would never stay at this place again. We read reviews and feel they were very inaccurate. They say free water sports but what they meant was free paddle boat and kayak that is it. What a shame.
for Everyoneby A verified traveler from Denver, Colorado
Our Amazing Trip to Negril !Posted Jun 3, 2015
Pros: It offers everything for the entire family .
Cons: The first room we stayed in was in pretty bad shape. The toilet ran constantly… air-conditioning stopped working , hair dryer came out of wall, etc.
Location: Enjoyed our walks on the beach, and Rick's Cafe. The Boys went on the glass bottom boat ride and loved it ! Swimming in the ocean every day !
The RIU Club Hotel was a wonderful experience for my me and my children, and extended family ! The fresh Jamaican fruit for breakfast , and delicious grilled lunch on the beach was outstanding for us . The hotel is well laid out, with so many different things to enjoy every day. But, most of all, we felt well taken care of, and all of your employees were loving , and attentive to each of us. We arrived home with a whole new outlook on life , revived , and rejuvenated ! Thank you so much ! We are already talking about next year 's trip ! Sincerely, Meredith Muller Denver, Co.