Ratings based on 611 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago,IL

Spring Vacation

Posted Apr 22, 2015
Pros: Nice people,
Cons: Clean the beach, better towels and diversity of buffet
Location: You must go zip lining and tubing....
Murky waters, please make sure that you do not step on the stingrays........ but we really enjoyed staying at the Riu for 8 nights.We love the music and spirit of Jamaican people. We will go back to Jamaica,but not at this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Club RIU NEGRIL

Posted Apr 20, 2015
Pros: The food was excellent. the staff was great overall the service was excellent except there were 3 people in a room and only left enough wash cloths 2
Cons: They need an elevator going up and down the stairs was awful. lobby should be more centered all activities and dining so far away
ELECTRICITY kept going out in our room had to call a few times before they fixed the problem.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nebraska

Great time!

Posted Apr 20, 2015
Nice resort, bar in room needed stocked more often.Get rid if the cats wandering around..some of them are nasty looking. .snorkeling at the resort was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Nice trip

Posted Apr 13, 2015
The entertainment was amazing! I didn't like that we called the front desk a few times to get a lizard out of our room, and they never came. The food was great and everything was fairly nice.
2 out of 5
by A verified travelerfrom chicago, il

Not impressed

Posted Apr 9, 2015
The day before we left, prior to dinner time, one of the caretakers of the property sprayed a cloudful of chemicals to (guessing) kills the gnats near beach, pool, and outside the building of our hotel building using a small john Deere vehicle .Not sure why this was done and what chemicals were used. It took three requests to get extra pillows and an extra set of towels so that we had enough towels for the four of us. One afternoon the power went out in the building we were staying in. We weren't able to book dinner reservations at any of the restaurants during our stay at a normal dinner time with two kids. The only time we could get was 9pm which we ended up not going to as it was too late. You had to get in line at 8am to book reservation for two days later. No one told us when we checked in.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo, NY

Wonderful All Inclusive Resort

Posted Apr 6, 2015
Pros: Beach was terrific. Very swimmable, enjoyable, and walkable (easy sand to walk in).
Cons: Room air conditioner leaked on the floor all day, everyday.
It was a terrific time, we enjoyed our 7 night stay. Don't fly into Montego Bay on a Saturday.... it's ridiculously busy! We spent 3hrs in the immigration line. And then to depart on a Saturday sucked just as much. We were at the airport 3 hrs early and made it to our gate only 20mins before it departed!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Laurel, MD

Jamaica Vacation

Posted Mar 31, 2015
Pros: Everything!! My sister and brother-in-law and my husband had a wonderful wonderful time. My sister and I had spa treatments-very nice.
Cons: Nothing. There wasn't anything to complain about. This was our first time in Jamaica--it was a wonderful experience.
Location: The beach was wonderful. You could walk for miles along the beach and the water was so tropical blue/green and clear.
My experience at the RIU Negril was "WOW". Everyone on the staff was excellent. Nice and friendly and very helpful. Our room was facing the ocean. Very beautiful site to wake up to the sunshine and ocean breeze.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Wonderful staff! Great Resort!

Posted Mar 26, 2015
Pros: I loved the beach, the pools, the facilities, and all the staff. I really liked the food - I have never eaten that good for an entire week! :-)
Cons: The beds were small - we had two double beds for our room, and they were full sized beds - small for us coming from America.
Location: We did the Catamaran ride to Rick's Cafe and did some snorkeling - booked it thru the resort - It was awesome! Saw dolphins!
I took my girlfriend, and her two teenage sons (was there last week). The place was great! The restaurants and the food were all fantastic! Can't say one bad thing about the food. There were so many options for things to eat, still blows my mind that they can have that many things on a buffet, and have something for everyone, especially seeing as there were people from all over the world there. The beach was great! We managed to find 5 starfish while just walking in the shallows on the beach. The entertainment was phenomenal! Straight up Vegas style! The staff were all great! Everyone from entertainers, to bartenders, housekeeping, and front desk workers. All of them were kind, respectful, and practiced active listening. I also want to mention that all of the staff made it a point to talk to everyone in our group (4 of us), also made it a point to get to know us, answer any questions if we had any, and promoted activties at the resort. It was the best resort I've ever stayed at! - I won't even consider going back to Mexico - not even worth it after being spoiled at this resort. Another thing I would note would be the fact that I never had to wait for a drink from many of the multiple bars on the resort, and the bartenders were always smiling and more than happy to serve us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous Staff, lots of Fun

Posted Mar 25, 2015
Pros: The food, entertainment and water was amazing.
Cons: Nothing
Location: We rode the Wild thing catamaran boat 2 times to snorkel and cliff dive at Rick's. It was amazing, fun and the staff their was wonderful as well.
We stayed at the Riu for 7 nights and had a blast. The rooms were nice, the staff was amazing. At every turn people were there to help. The entertainment was great for both us and our 11 year old child.
4 out of 5
Recommended
for Families
by A verified traveler

Amazing time and entertainment

Posted Mar 24, 2015
Pros: It was nice but they TV did not work. Way too dated
Cons: The staff was amazing but they need to lay off of the flirting with the guys. It got extremely annoying after a while
Location: it was close to the clubs to I will say great
It was amazing . Not too much vendor on the hotel beach. Entertainment was amazing so much to do. I wish they was a schedule thou. we missed a few event