Ratings based on 418 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from N.Y.

Best part is the beach....Bloody Bay.

Posted Sep 26, 2014
Pros: The hotel was situated @ Bloody Bay beach which was warm ,calm and clean. Security was very good.All request was handled in timely manner.
Cons: Some waitresses need retraining...they only asked the men in the group what they wanted to drink... The recreation team needs new routine.Boring.
.Bloody Bay beach was like a pool...warm and calm.. no peddlers bothered us. Security did their job well. Recreation at night was boring. They need to get a new routine. Buffet was terrific....better than Krystals specialty restaurant. Dont bother to book for that restaurant The food was terrible. French bread was hard as a rock. The drinks flowed 24/7 @ Cubano.The waitresses need retraining. They only asked my husband what he is drinking...totally ignored me.Is that a JAMAICAN THING to ignore the female in the group. Its true abt the bed being uncomfortable and the pillows were very small . We asked for 3 more pillows.Otherwise made the best of my week @RIU PALACE TROPICAL BAY...
4 out of 5
for Other
by A verified traveler from Indiana, near Chicago

Great place with SUPER friendly people!

Posted Sep 18, 2014
Pros: Staff, cleanliness, food
Cons: Pool area, and pool. Also the A/C
Location: Ricks Cafe
This resort was great. Overall, I can easily say that the staff are the most friendly people I have ever come across. Most of them remember who you are. They will go out of there way to say hi and see how you are doing. At the restaurants, Justin and Alvie (not sure if I have that spelled right) aka "fresh prince" were great! When we checked in it was my wife and I, and her friend. The friend had her own reservation and after checking in, I think it was Michael at the front desk, he noticed we were together and asked if we would like to have rooms closer together. We hadn't asked for this and we weren't even talking about it, he just noticed we were together and asked. The resort was in very good condition. You can tell they did renovations to the rooms recently. The beach and landscaping are always clean. The only reason I give the facilities a 4 is because they could probably do some updates to the pool and pool area. As for the room comfort everything was great except the A/C. I know its hot and humid there but the A/C would run all day and we would come back and it would be cool but not cold. It almost felt like the dehumidifier in the A/C wasn't working and so it would just push out cool humid air. This might be something that all places down there deal with, but I have been to other places in the Caribbean and it wasn't as bad. I also would like to add that I like a cool room at night to sleep, probably more so then the normal person.
5 out of 5
for Everyone
by A verified traveler from Norman, OK


Posted Sep 8, 2014
Pros: The beach!
Cons: Nothing.
Location: We did the cruise to Rick's cafe one day - a lot of fun. By far the best excursion was the private snorkeling trip to half moon island.
This is by far the best RIU property that we have visited. The facilities were fabulous. The beach was extraordinary. The staff went above and beyond.
4 out of 5
for Everyone
by A verified traveler

Good resort to base trip to Negril

Posted Sep 5, 2014
Pros: location, beach, staff
Cons: better food
Location: Rick's Cafe is great for swimming in the Cliffs and cliff diving.
I like all-inclusives fore the convenience. However, I like to leave the resort at least every other day to get out and see what's out there. This is a good base for doing this as the resort has a beautiful beach and is close to enough to Negril town and the cliffs. The food was not particularly good at the buffets . . . and the way they do reservations (reserve in the morning for the dinner the following day) keeps you from eating at an a la cart restaurant for the first two days of your stay. While in Negril, be sure to go to Rick's Cafe for the cliff diving . . . i did it. :-)
3 out of 5
by A verified traveler

Beautiful beach, a little bit uneventful....

Posted Sep 3, 2014
Cons: More activities throughout the day
It was a little uneventful. Not too much to do at the resort. More activities would make me come back. Beautiful beach. Too much tipping involved. We spent $1K just in tips in 5 days because it felt like it was expected in EVERYTHING you do. Oh and I mean everything. All inclusive or not. One thing though, the food at the Negril buffet was absolutely amazing.
5 out of 5
for Everyone
by A verified traveler from W


Posted Sep 1, 2014
Visited August 25-30 had a room issue that was resolved quickly.I also enjoyed frt desk employees.There is only one bad thing I can say about Rui Tropical bay tha dessert at buffet need to be simplified-like Choc cake, Apple pie, or Rum cake
5 out of 5
for Everyone
by A verified traveler from Bronx NY

Very nice hotel loved it!!!

Posted Aug 18, 2014
I stayed there just last week and it's by far the best place I've been to. From the day you are greeted until the day you leave you are treated like a princess. The staff is very attentive, courteous and respectful. I would recommend to everyone I know. Thank you Negril / Hotel Rui Tropical for your hospitality see you soon !!! 😊
5 out of 5
for Everyone
by A verified traveler

Posted Jul 30, 2014
Most amazing resort with the nicest staff ever. Cannot wait to go back!
3 out of 5
by A verified traveler from Los angeles

A nice modest family vacation

Posted Jul 29, 2014
Pros: Location was good. Proximity to town good.
Cons: They should provide airport to hotel transportation. The spa sucked. Hardly any of the facility was working, no sauna, no relaxation room.
Location: Great location to any activities
Okay stay overall, nothing luxe here. Modest accommodations, safe, comfortable very controlled environment. Good for families.
4 out of 5
for Everyone
by A verified traveler from Southern California

Good value for a great beach and great staff.

Posted Jul 28, 2014
We had 18 family members with us, so everyone had something they liked: the multiple restaurant choices or the buffet, the swim up bar or drinks delivered to you on the beach, water sports or activities with the entertainment staff. A short ride to Jimmy Buffet's Margaritaville or a longer 20 minute taxi to Rick's Cafe, both an absolute MUST DO, and the Riu has their own taxi drivers to service the hotel. The Scuba staff gave great tours. The entire family had a great time. Do take mosquito spray and Fabreeze to spray the rooms.