Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Norman, OK

Paradise!

Posted Sep 8, 2014
Pros: The beach!
Cons: Nothing.
Location: We did the cruise to Rick's cafe one day - a lot of fun. By far the best excursion was the private snorkeling trip to half moon island.
This is by far the best RIU property that we have visited. The facilities were fabulous. The beach was extraordinary. The staff went above and beyond.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good resort to base trip to Negril

Posted Sep 5, 2014
Pros: location, beach, staff
Cons: better food
Location: Rick's Cafe is great for swimming in the Cliffs and cliff diving.
I like all-inclusives fore the convenience. However, I like to leave the resort at least every other day to get out and see what's out there. This is a good base for doing this as the resort has a beautiful beach and is close to enough to Negril town and the cliffs. The food was not particularly good at the buffets . . . and the way they do reservations (reserve in the morning for the dinner the following day) keeps you from eating at an a la cart restaurant for the first two days of your stay. While in Negril, be sure to go to Rick's Cafe for the cliff diving . . . i did it. :-)
3 out of 5
by A verified traveler

Beautiful beach, a little bit uneventful....

Posted Sep 3, 2014
Cons: More activities throughout the day
It was a little uneventful. Not too much to do at the resort. More activities would make me come back. Beautiful beach. Too much tipping involved. We spent $1K just in tips in 5 days because it felt like it was expected in EVERYTHING you do. Oh and I mean everything. All inclusive or not. One thing though, the food at the Negril buffet was absolutely amazing.
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Honeymoon

Posted Sep 1, 2014
Visited August 25-30 had a room issue that was resolved quickly.I also enjoyed frt desk employees.There is only one bad thing I can say about Rui Tropical bay tha dessert at buffet need to be simplified-like Choc cake, Apple pie, or Rum cake
5 out of 5
Recommended
for Everyone
by A verified traveler from Bronx NY

Very nice hotel loved it!!!

Posted Aug 18, 2014
I stayed there just last week and it's by far the best place I've been to. From the day you are greeted until the day you leave you are treated like a princess. The staff is very attentive, courteous and respectful. I would recommend to everyone I know. Thank you Negril / Hotel Rui Tropical for your hospitality see you soon !!! 😊
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 30, 2014
Most amazing resort with the nicest staff ever. Cannot wait to go back!
3 out of 5
by A verified traveler from Los angeles

A nice modest family vacation

Posted Jul 29, 2014
Pros: Location was good. Proximity to town good.
Cons: They should provide airport to hotel transportation. The spa sucked. Hardly any of the facility was working, no sauna, no relaxation room.
Location: Great location to any activities
Okay stay overall, nothing luxe here. Modest accommodations, safe, comfortable very controlled environment. Good for families.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Good value for a great beach and great staff.

Posted Jul 28, 2014
We had 18 family members with us, so everyone had something they liked: the multiple restaurant choices or the buffet, the swim up bar or drinks delivered to you on the beach, water sports or activities with the entertainment staff. A short ride to Jimmy Buffet's Margaritaville or a longer 20 minute taxi to Rick's Cafe, both an absolute MUST DO, and the Riu has their own taxi drivers to service the hotel. The Scuba staff gave great tours. The entire family had a great time. Do take mosquito spray and Fabreeze to spray the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Wonderful resort!

Posted Jul 27, 2014
I was very impressed with RIU and it's wonderful staff. The food was delicious and the drinks were constantly flowing. They say tipping is not obligatory but we did and the staff was really appreciative and really went out of their way for us. The beach was amazing. I felt like it was my own personal paradise. When you are out by the beach, you want to stay close to the resort or else the beach vendors will bother you.
4 out of 5
Recommended
for Everyone
by A verified traveler

Anniversary vacation

Posted Jul 26, 2014
Great hotel with a fabulous staff. Only suggestion would be to offer more items on the room service menu. It's VERY limited.